Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorena Egan

Blackwater ,QLD

Summary

Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.

Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.

Highly adaptable Kitchen Hand with proven experience working in fast-paced food service environments. Prepares vegetables and sauces and creates from-scratch marinades and gravies. Avoids waste and spoilage to promote quality and maintain food safety standards. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

13
13
years of professional experience

Work History

Administrator

Freedom Fastcats
Yeppoon, QLD
09.2020 - 02.2022
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Checked office stock to determine supply levels and maintain inventory.
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Improved office organization by developing filing system and customer database protocols.
  • Verified transaction information, scheduled and prepared disbursements and obtained payment authorizations to properly pay invoices.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Defined appropriate metrics and measurements to drive results.
  • Completed ongoing quality checks on individual and group bookings, closely following strict quality assurance guidelines.
  • Completed all task with efficiency and accuracy.
  • Created and updated required spreadsheets detailing latest information.
  • Utilized expertise in reckon and xero.

Bartender

Capricorn Tavern
Yeppoon, QLD
08.2014 - 09.2020
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Completed regular bar inventories and daily requisition sheets.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Collected and organized daily till totals and tips.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Prepared new garnishes, juices and other perishables daily.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Restocked beer and liquor regularly and after special events.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Received cash and card payments for balances owed.
  • Kept supplies stored in proper locations according to health code standards.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Collected appetizer, entree and wine orders from patrons.
  • Advertised, marketed and recommended drink options to guests.
  • Prepared specialty drinks to support servers.
  • Used POS system to input orders, create checks and issue receipts.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Prepared and served over numerous drinks per shift in high-volume function environment.
  • Maintained list of ride services for inebriated customers to safely transport to destinations.
  • Reduced inventory losses and moved older products by creating new drink menu items.

Cashier/Kitchen Supervisor

BP Service Station
Moranbah, QLD
02.2011 - 11.2013
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered customer questions and provided store information.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Checked building areas to verify working order and cleanliness.

Cashier/Kitchen

KC Pie's and Pastries
Moranbah, QLD
10.2008 - 01.2011
  • All duties carried out as above when working at the BP Service Station

Education

Year 10 -

Moranbah State High School
Moranbah

Skills

  • Verbal and Written Communication
  • Expense Monitoring
  • Resourceful and Analytical
  • Team Building and Leadership
  • Information Confidentiality
  • Attention to Detail
  • Work Planning and Prioritization
  • Financial Oversight
  • Training and Development
  • Continuous Improvement
  • Timesheet Processing
  • Supplies Ordering
  • Problem-Solving
  • Multi-Line Phone Systems
  • Decision Making
  • Events Coordination
  • Executive Support
  • Personable and Approachable
  • Strategic Planning
  • Equipment Usage Tracking
  • Employee Supervision
  • Deadline Adherence
  • Honest and Ethical
  • Customer Service
  • Program Oversight
  • Reporting and Documentation
  • Travel Arrangements
  • Presentation Creation
  • Goal Setting

Timeline

Administrator

Freedom Fastcats
09.2020 - 02.2022

Bartender

Capricorn Tavern
08.2014 - 09.2020

Cashier/Kitchen Supervisor

BP Service Station
02.2011 - 11.2013

Cashier/Kitchen

KC Pie's and Pastries
10.2008 - 01.2011

Year 10 -

Moranbah State High School

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Lorena Egan