Lorena Queiroz Rocha Leite
13/111 Old Burleigh Rd, Broadbeach, Gold Coast,QLD
Summary
An enthusiastic self-starter with proven abilities in strategic planning, managing operational process, developing policies and procedures, team building, developing staff to maxim productivity and efficiency. A communicator, problem solver and costumer-focused professional, committed to delivering the highest quality service in challenging environments. Right now looking for a new position to utilise my expertise with and refine my skills, new challenges and personal growth.
Overview
10
10
years of professional experience
Work History
Retail/Butcher Assistant
CHURRAS
07.2023 - Current
- Ground, cut and arranged various meat products for sale.
- Packaged and weighed products for customers and supported individual product selection process.
- Followed strict food safety protocol as outlined by QLD food handling guidelines.
- Greeted and interacted with diverse customer base, serving needs on individual basis.
- Confirmed and coordinated orders with suppliers and arranged delivery details.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Data Entry
Beef Producers Australia
08.2022 - 12.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Prepared and mailed invoices to customers.
Customer service
SYDNEY HARBOUR YACHT CHARTER
11.2021 - 04.2022
- Yacht charters events
- Implement and maintain the highest standards of client and guest service
- Monitor stock levels, distribution and rotation of consumables to ensure acceptable levels are maintained
- Waitress - serving guest + table service + serving drinks and making cocktails
Traffic Controller Supervisor
MASTERS TRAFFIC MANAGEMENT
10.2020 - 01.2023
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Ensure the paperwork is properly filed.
- Maintained tools and equipment to foster safe and consistent operation.
Customer service
LA FAVELA
01.2018 - 01.2019
- Reception, table service, cash register and dealing with what customers need.
- Responded proactively and positively to rapid change.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Retail Sales Assistant
Farm RIO
10.2016 - 07.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Financial administrative
LICIA FABIO PRODUCOES E EVENTOS
01.2014 - 10.2016
- Accounts payable and receivable, updating in the system such payments, issuance of notes and receipts, checking statements banking, preparation and feeding of spreadsheets and reports, organization of monthly movements and employee and tax files.
Education
English Upper Intermediate (Cambridge Preparation) -
SCOTS ENGLISH COURSE
Australia, Sydney NSW11.2019
Graduated in Business -
UNIVERSITY OF SALVADOR (UNIFACS)
Brazil, Salvador state of Bahia12.2016
Skills
- Outgoing Person
- Attention to Details
- Customer Service
- Handling Multiple Priorities
- Interpersonal Skills
- Team Leadership & Honest
- Collaborative Spirit
- Quick Learner
References
- Johnaton Balzanelli, 0421 245 800
- Pedro Klotz - Masters Traffic Management - 0481 753 888
- Marina Farah - Chief Stewardess at Sydney Harbour Yacht Charter- 0450 464 836
- Natalia Morales - CHURRAS - 0409 313 150
Timeline
Retail/Butcher Assistant
CHURRAS
07.2023 - Current
Data Entry
Beef Producers Australia
08.2022 - 12.2022
Customer service
SYDNEY HARBOUR YACHT CHARTER
11.2021 - 04.2022
Traffic Controller Supervisor
MASTERS TRAFFIC MANAGEMENT
10.2020 - 01.2023
Customer service
LA FAVELA
01.2018 - 01.2019
Retail Sales Assistant
Farm RIO
10.2016 - 07.2017
Financial administrative
LICIA FABIO PRODUCOES E EVENTOS
01.2014 - 10.2016
English Upper Intermediate (Cambridge Preparation) -
SCOTS ENGLISH COURSE
Graduated in Business -
UNIVERSITY OF SALVADOR (UNIFACS)
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