Lorena Smith
Thornlie,Australia
Summary
With a proven track record in Front Office Coordination, I excel in front office management and customer service, significantly enhancing patient satisfaction and treatment plan acceptance. My expertise in D4W software and exceptional communication skills have consistently improved office efficiency and patient experience, making me a valuable asset to any dental practice team.
Overview
30
30
years of professional experience
Work History
Front Office Coordinator
Genesis Dental
Canning Vale, WA
04.2024 - Current
- D4W operations
- MS Office, Excel and Hicaps operations
- Processing DVA and Medicare claims
- Management of recalls and outstanding treatment plans
- Management of emails, postal mail, banking
- Preparing and conducting morning huddle
- Presenting treatment plans and obtaining high acceptance
- Productivity data retrieval and entry
- Management of incoming and outgoing lab work
Receptionist / Dental Assistant (Casual/ Staff relief)
Thornlie Dental Centre, Perth Periodontics, Contact Point Temp Agency
01.1995 - Current
Front Office Coordinator (D4W software)
Lakes Dental Centre
Cockburn, WA
03.2023 - 04.2024
Senior Processor - Ancillary Claims Team
HBF
03.2021 - 03.2023
- Accurately processing assigned work whilst meeting productivity benchmarks
- Professionally liaising with members and internal and external stakeholders via telephone and email
- Actively participate in training and development activities
- Provide support and assistance to other team members as required
- Identify opportunities to actively add value to a member relationship with HBF supporting HBF's Motivating Brand Image
- Actively participate in projects and initiatives as directed by people leader
- Establish and maintain current knowledge of HBF's business rules and procedures, system work arounds and system navigation keeping abreast with processing updates
Member Claims Advisor - Ancillary Claims Team
HIF
03.2019 - 03.2021
Treatment Coordinator
Class 1 Orthodontics
Canning Vale, WA
05.2017 - 01.2018
- Assist Orthodontic specialist during consultation and treatment plan appointments by way of computer operations / data entry
- Typing treatment notes and specialist letters
- Presenting Orthodontic treatment plans to patients and giving estimates of treatment costs
- Use of Dolphin software
- Taking patient photos for purpose of records and treatment planning
- Collections tracking and monitoring, and any required patient follow-up via telephone communications (outbound)
- Taking patient bookings for clinical appointments (inbound)
- Obtaining high treatment acceptance
- Maintain infection control and sterilization procedures
Dental Assistant/Receptionist/Treatment Coordinator
DentistWA
Canning Vale, WA
01.2012 - 01.2017
Member Service Advisor - Contact Centre
HBF
Perth
01.2005 - 01.2011
Dental Receptionist
Lifetime Dental Care
Como, WA
01.1999 - 01.2005
Dental Clinic Assistant - Orthodontic Department
Perth Dental Hospital
Perth, WA
01.1996 - 01.1999
Dental Clinic Assistant - Traineeship
Perth Dental Hospital
Perth, WA
01.1995 - 01.1996
Education
Dental Clinic Assistant Certificate Traineeship -
Perth Dental Hospital
HLTAID003 Provide first aid -
St John Ambulance Australia
Management of Medical Emergencies in the Dental Practice -
Cynergex
Best Practice Phone Skills -
Prime Practice
Talking to patient's seminar -
Australian Dental Association
Teamwork seminar -
Linda Miles Management Consultant
Certificate III in Business -
HBF
Member Moments Matter -
(MMM training) HBF
Skills
- Customer service expertise
- Problem-solving capacity
- Sensitive information handling
- Front office management
- Time management proficiency
- Exceptional communication
- Correspondence typing
- Schedule coordination
References
- Connie Chow, Administrative Coordinator, Genesis Dental, Canning Vale, WA, 0432 881 428
- Mohammed El-Hakim, Dentist, Lakes Dental Centre, Cockburn, WA, 0435 238 430
- Kayla Cox, Team Leader - Ancillary Processing, HBF, Perth, WA, 0403 344 004
- Aditya Deshpande, Dentist, Thornlie Dental Centre, Thornlie, WA, 0452 221 030
- Amanda Bell, Learning and Development Consultant, HIF, Perth, WA, 0405 022 361
- Kira Carter, Team Leader - Medical Processing, HBF, Perth, WA, 0422 672 618
- Gavin Coles, Dentist, DentistWA, Canning Vale, WA, 0422 864 630
Timeline
Front Office Coordinator
Genesis Dental
04.2024 - Current
Front Office Coordinator (D4W software)
Lakes Dental Centre
03.2023 - 04.2024
Senior Processor - Ancillary Claims Team
HBF
03.2021 - 03.2023
Member Claims Advisor - Ancillary Claims Team
HIF
03.2019 - 03.2021
Treatment Coordinator
Class 1 Orthodontics
05.2017 - 01.2018
Dental Assistant/Receptionist/Treatment Coordinator
DentistWA
01.2012 - 01.2017
Member Service Advisor - Contact Centre
HBF
01.2005 - 01.2011
Dental Receptionist
Lifetime Dental Care
01.1999 - 01.2005
Dental Clinic Assistant - Orthodontic Department
Perth Dental Hospital
01.1996 - 01.1999
Receptionist / Dental Assistant (Casual/ Staff relief)
Thornlie Dental Centre, Perth Periodontics, Contact Point Temp Agency
01.1995 - Current
Dental Clinic Assistant - Traineeship
Perth Dental Hospital
01.1995 - 01.1996
Dental Clinic Assistant Certificate Traineeship -
Perth Dental Hospital
HLTAID003 Provide first aid -
St John Ambulance Australia
Management of Medical Emergencies in the Dental Practice -
Cynergex
Best Practice Phone Skills -
Prime Practice
Talking to patient's seminar -
Australian Dental Association
Teamwork seminar -
Linda Miles Management Consultant
Certificate III in Business -
HBF
Member Moments Matter -
(MMM training) HBF
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