Summary
Overview
Work History
Education
Skills
Timeline
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Lorena Tabernaberri

Central Coast,NSW

Summary

I am a dynamic and enthusiastic employee with a unique blend of café management and fashion sales experience. Known for creating welcoming, vibrant environments and building strong, lasting relationships with customers. With a passion for both great coffee and stylish fashion, I thrive in fast-paced settings where I can support or lead teams, drive sales, and make every customer feel valued. Whether overseeing operations, curating the perfect outfit, or delivering exceptional service, I bring a positive attitude, creative problem-solving, and a genuine desire to help others. Ready to bring my energy and dedication to a new opportunity where I can continue to inspire and connect with people.

Overview

6
6
years of professional experience

Work History

Fashion Sales Associate

CUE
03.2024 - Current
  • Developed strong relationships with clients, fostering brand loyalty and repeat business by greeting incoming guests warmly upon arrival while quickly identifying their needs, and providing personalized styling advice and product recommendations.
  • Styled mannequins, store floor and designed merchandise displays to promote key pieces and shopper engagement in line with CUE sales strategies.
  • Processed customer transactions efficiently, ensuring accuracy and adherence to store policies, whilst ensuring the customer receives thorough service.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed tense situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Receptionist

Tuggerah Chiropractic
02.2022 - Current
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Boutique Stylist

Chelsea De Luca
08.2024 - 11.2024
  • Built in-depth product knowledge through independent research and ongoing communication with the brand owner, ensuring the ability to confidently and accurately answer customer inquiries.
  • Worked in networking events to build valuable connections within the industry community and increase brand exposure.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Proactively identified and completed tasks during quiet periods to ensure smooth operations.
  • Filmed, created, and modeled social media content, helping to boost brand visibility and engagement with creative posts that resonated with the audience and current trends.

Senior Barista/Café All Rounder

Village Kiosk
06.2022 - 12.2023
  • Streamlined operations by detailing work processes, creating efficient work schedules, and ensuring all team members feel encouraged to ask for further support or a refresher, if they are ever unsure
  • Developed a loyal customer base by fostering strong relationships and consistently maintaining a welcoming environment
  • Diligently sought training in all areas, so I could better support my team members and boost productivity
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
  • Resolved conflicts, actively listening to concerns, finding appropriate middle ground and resolutions.

Manager/Café All Rounder

The Glass Onion Society
02.2020 - 06.2022
  • Met strict quality standards, continuously monitoring food handling and safety, such as food storage, preparation and cleaning procedures
  • As well as, maintaining quality control standards through proper portioning, presentation, and pricing for food orders
  • Displayed calm and friendly demeanour during periods of high volume or unusual events to keep store operating to a high standard
  • Handled common customer questions and complaints with expert knowledge of proper service approaches
  • Covered daily business requirements with well-organized schedules, lists and properly delegated assignments
  • Monitored employees' work to assess performance and identify knowledge gaps
  • Organized training for new team members and routine retraining for established employees, including cross-training staff in secondary roles to expand operational diversity
  • Enhanced business with continuous improvement in customer engagement through event organisation, and social media marketing.

Hospitality Employee

Big Nick’s Kebab
08.2020 - 11.2021
  • Cross-trained in different stations, resulting in the completion of food preparation and customer service work with little oversight
  • Approached and solved work problems with initiative and knowledge of business operations, customer service, and agreements with external partners, such as Menulog
  • Maintained high standards for presentation by keeping a professional personal appearance and quickly handling any problems or mess
  • Helped to meet customers’ special requests by communicating openly with kitchen staff, documenting customer orders and inventory
  • Maintained full compliance with legal, health, and safety regulations, especially throughout changing NSW Covid-19 requirements.

09.2018 - 05.2021
  • Cared for three children aged between 1-5 years old for up to 5 hours while parents went out
  • Handled personal hygiene needs, including diapering, toileting, and bathing children
  • Fed children with meals and snacks in accordance with parent-established schedules for mealtimes, baths, and bedtimes
  • Responded to injuries and emergencies with calm, level-headed approach
  • Supported healthy development at all ages by planning appropriate activities, such as reading, physical activities, and games.

Education

Sydney Distance Education
11.2021

Wyong Christian Community School
02.2020

Central Coast Steiner School
09.2018

Skills

  • Reliable and Dependable
  • Customer service excellence and customer retention
  • Conflict resolution
  • Time management and scheduling
  • Adaptability under pressure
  • Problem-solving abilities
  • Attention to Detail
  • Decision-Making and problem-solving
  • Adaptability
  • Effective Communication
  • Task Prioritization
  • Meeting sales goals

Timeline

Boutique Stylist

Chelsea De Luca
08.2024 - 11.2024

Fashion Sales Associate

CUE
03.2024 - Current

Senior Barista/Café All Rounder

Village Kiosk
06.2022 - 12.2023

Receptionist

Tuggerah Chiropractic
02.2022 - Current

Hospitality Employee

Big Nick’s Kebab
08.2020 - 11.2021

Manager/Café All Rounder

The Glass Onion Society
02.2020 - 06.2022

09.2018 - 05.2021

Wyong Christian Community School

Sydney Distance Education

Central Coast Steiner School

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Lorena Tabernaberri