Lorenna Pomery
Kalbarri,WA
Summary
Versatile and results-driven professional with a proven track record at Barton Tyre & Mechanical Services, adept in business management and development, and exceptional in building customer relations. Increased client base through strategic networking, showcasing strong team leadership and financial administration skills. Achieved notable brand visibility and customer satisfaction, enhancing profitability and operational efficiency.
Overview
14
14
years of professional experience
Work History
Small Business Owner
Barton Tyre & Mechanical Services
06.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Receptionist
Kalbarri Edge Resort
06.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist Supervisor
Kalbarri Beach Resort
01.2013 - 12.2019
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
Supervisor - Catering
Skeeta’s Restaurant
01.2011 - 01.2013
- Collaborated with sales team to create customized menu options for diverse clientele, ensuring repeat business.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Developed successful marketing strategies that increased brand visibility, leading to a surge in new clients seeking our catering services.
- Facilitated clear communication between kitchen and service staff, ensuring accurate order fulfillment and timely delivery to guests.
- Optimized space utilization at events by strategically planning layouts to facilitate smooth guest flow and accessibility.
- Improved event efficiency by effectively overseeing catering staff and ensuring timely food service.
- Enhanced customer satisfaction by actively addressing concerns and providing personalized solutions.
- Trained new hires in company policies, safety procedures, and efficient catering practices to ensure consistency in service delivery.
Education
Nagle Catholic College
GeraldtonSkills
- Small business operations
- Planning and execution
- Vendor relations
- Business management and development
- Staff hiring
- Staffing
- Payroll administration
- Financial administration
- Reporting and documentation
- Customer service
- Business management
- Customer relations
- Relationship building
- Team leadership
- Purchasing and planning
- Sales tracking
- Desktops, laptops, and mobile devices
- Staff management
- Budget control
Timeline
Small Business Owner
Barton Tyre & Mechanical Services
06.2021 - Current
Receptionist
Kalbarri Edge Resort
06.2019 - 01.2020
Receptionist Supervisor
Kalbarri Beach Resort
01.2013 - 12.2019
Supervisor - Catering
Skeeta’s Restaurant
01.2011 - 01.2013
Nagle Catholic College
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