Lorenzo Lleno
Upper Coomera,QLD
Summary
Dynamic professional with extensive customer service experience, enhancing guest satisfaction through effective communication and meticulous attention to detail. Proven Night Auditor with a strong track record in operational efficiency and safety management. Recognized for exceptional organizational skills and ability to collaborate within teams, driving positive outcomes in high-pressure environments. Committed to maintaining safety protocols and supporting operational excellence in hospitality.
Overview
27
27
years of professional experience
Work History
Night Auditor
The Island Gold Coast
Surfers Paradise, QLD
01.2023 - Current
- Ensured positive experiences for all hotel patrons through excellent customer service.
- Processed guest check-outs, managing payments and issuing receipts efficiently.
- Issued room keys to registered guests, verifying completion of necessary documents.
- Conducted security checks overnight to maintain safety of premises and belongings.
- Reviewed daily sales figures to verify accuracy before submitting reports.
- Responded promptly to customer inquiries regarding services and reservations.
- Received payments from customers, utilizing cash or credit card transactions effectively.
Pit Crew Operator
Virgin Australia
Eagle Farm, QLD
01.2018 - 12.2022
- Executed daily airside operations at domestic airports, ensuring adherence to safety and service standards.
- Safely loaded and unloaded guest baggage and freight, transporting items between aircraft and baggage rooms.
- Ensured timely delivery and performance of aircraft operations.
- Identified and managed dangerous goods according to safety protocols.
- Operated and maintained Ground Services Equipment to guarantee reliability.
- Collaborated effectively with ground and cabin crew to enhance operational efficiency.
Lead Courier
DHL Express
Eagle Farm, QLD
01.2010 - 12.2017
- Demonstrated strong planning and organizational skills in fast-paced environments.
- Exhibited excellent verbal and written communication along with effective time management.
- Utilized comprehensive knowledge of local streets and areas for efficient routing.
- Executed loading, securing, and unloading of cargo safely and promptly.
- Ensured accurate completion of all delivery-related paperwork within designated time frames.
Customer Data Management
Telstra
Brisbane, QLD
01.2006 - 12.2010
- Cleansed customer data by updating records with the latest information.
- Merged duplicate customer records to enhance data integrity.
- Updated department website to improve user experience and accessibility.
- Generated technical reports for business departments to facilitate decision-making.
- Extracted records from databases using SQL to support operational needs.
- Delivered IT support and computer services to maintain system functionality.
Crew / Trainer
Mcdonalds
Brisbane, QLD
01.1999 - 12.2005
- Delivered exceptional customer service to enhance client satisfaction.
- Trained new crew members to ensure operational proficiency.
- Managed crew coordination to promote teamwork and efficiency.
- Handled cash and food transactions accurately to maintain financial integrity.
- Executed stock rotation and deliveries to optimize inventory management.
Education
High School Diploma -
Park Ridge State High School
Park Ridge12-2002
Skills
- Customer service
- Team collaboration
- Effective communication
- Security management
- Reservation management
- Time management
- Problem solving
- Training delivery
- Critical thinking
- Data analysis
- Attention to detail
- Safety compliance
- Inventory control
- Payment processing
- Sales reporting
Affiliations
- Surfing
- Gym
- Travel
References
References available upon request.
Timeline
Night Auditor
The Island Gold Coast
01.2023 - Current
Pit Crew Operator
Virgin Australia
01.2018 - 12.2022
Lead Courier
DHL Express
01.2010 - 12.2017
Customer Data Management
Telstra
01.2006 - 12.2010
Crew / Trainer
Mcdonalds
01.1999 - 12.2005
High School Diploma -
Park Ridge State High School
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