LORENZO PUDDU
Summary
Experienced Recovery professional skilled in managing returns, exchanges, and BUY-BACKS to resolve customer issues and enhance satisfaction. Reliable and adaptable, with strong team leadership, especially during peak periods. Proficient in IT systems, data management, and process improvement, supported by an IT diploma. Known for excellent communication, problem-solving, and conflict resolution skills, applying empathy to foster positive customer interactions, supported by a certificate in Psychology. Committed to sustainability and driving customer happiness, contributing to both customer satisfaction and sales growth.
Overview
8
8
years of professional experience
Work History
IKEA Recovery Co-worker
IKEA Group
01.2023 - Current
- Manage customer returns and exchanges, including assessing BUY-BACKS, to resolve issues and enhance satisfaction.
- Collaborate with teams to provide a seamless customer experience, addressing inquiries and promoting positive interactions.
- Oversee the repair and quality assessment of returned products, ensuring they meet IKEA standards for resale or recycling.
- Support sustainability goals by encouraging the reuse and recycling of products.
- Contribute to process improvements, including tracking systems for orphan lists and PRI trackers.
- Utilize in-depth product knowledge to guide customers and teams, ensuring accurate information and support.
- Lead teams during busy periods, ensuring smooth operations and high service standards.
- Leverage IT proficiency, supported by an IT diploma, to improve efficiency and manage data.
- Apply salesmanship, problem-solving, and communication skills to drive customer satisfaction and support sales growth.
Kitchen Hand
Donny's Pizza
05.2022 - 01.2023
- Food prep, cooking, cleaning, food handling, food stock management, multitasking, time management and working in a fast paced environment.
Warehouse Manufactory Worker
INSKIN COSMEDICS
10.2020 - 03.2021
- Product assembly, stock count, packaging skills, time management, stock management, quality control of products
Handy man
Simone Piras
10.2018 - 03.2019
- Demonstrated versatility by successfully tackling a wide range of tasks, carpentry and general home repairs, showcasing adaptability and efficiency in a busy environment.
Private cleaner
02.2017 - 10.2017
- Time management and sanitising skills (cleaning dishes, floors and kitchen tools)
Education
Bachelor Of Cybersecurity - IT
Macquarie University
Sydney, NSW12-2027
Skills
- Delivered exceptional service, resolving issues and ensuring positive customer experiences using empathy and emotional intelligence
- Resolved complaints and product issues with strong problem-solving and conflict resolution skills
- Led teams during peak hours, delegating tasks and maintaining high service standards
- Managed data and streamlined operations using IT systems like Excel for tracking orphan lists and PRI trackers
Customer Service & Relations
Problem Solving & Conflict Resolution
Team Leadership & Collaboration
Technical & IT Proficiency
- Ensured returned products were repaired and restored to meet quality standards for resale or recycling
- Possessed extensive knowledge of product assembly, operation, and IKEA's full product range
- Promoted reuse and recycling of returned products to support IKEA’s sustainability goals
- Assisted in pricing returned items and applied salesmanship to enhance customer satisfaction and drive sales
Product Repair, Restoration & Maintenance
Sustainability & Efficiency
Sales & Pricing
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
IKEA Recovery Co-worker
IKEA Group
01.2023 - Current
Kitchen Hand
Donny's Pizza
05.2022 - 01.2023
Warehouse Manufactory Worker
INSKIN COSMEDICS
10.2020 - 03.2021
Handy man
Simone Piras
10.2018 - 03.2019
Private cleaner
02.2017 - 10.2017
Bachelor Of Cybersecurity - IT
Macquarie University
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