Lorenzo Raffaini
Noosa Heads,Australia
Summary
I originally moved from Italy to Australia in 2015 to study English. After completing my studies, I decided to make Australia my new home and began working in retail.
In 2021, I became a permanent resident and relocated to Queensland. That’s when I realized it was time to return to the industry I had previously worked in and loved: disability support services
.
Compassionate Disability Support Worker with experience in providing personalized care and assistance to individuals with disabilities. Strengths include strong interpersonal skills, adaptability to diverse situations, and knowledge of various therapeutic techniques. Previous work has shown ability to foster independence among clients while ensuring safety and comfort.
Overview
15
15
years of professional experience
Work History
Disability Support Worker
TausCare
Sunshine Coast , QLD
05.2022 - Current
- Collaborated with other professionals to develop treatment plans for clients.
- Planned and coordinated discharge from care facility to patient's home.
- Created detailed and individualized plans to best support patients.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Collaborated with other professionals to assess client needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Educated clients on options to assist in making informed decisions.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted in developing self-care skills such as personal hygiene practices.
- Developed strategies to help individuals cope with their disability.
- Transported clients to appointments, social events, and other activities as needed.
- Provided crisis intervention services during emergency situations.
- Advised family members on how best to provide care for disabled loved ones.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Administered medication to patients according to strict schedules.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Supervised other workers and caregivers providing services to clients.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Provided emotional support to individuals with physical or mental disabilities.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Identified environmental challenges to client progress through interviews with patient and caregivers.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
Senior Produce Clerk
Foodworks
Lorne, VIC
06.2016 - 06.2021
- Trained other staff members on proper food handling techniques according to local health code regulations.
- Read orders to verify attributes and quantities of merchandise.
- Checked in vendor trucks upon arrival at store loading dock area.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Conducted regular price checks, updating pricing signage to reflect current sales and promotions.
- Kept accurate records of all orders placed with vendors.
- Responded to customer feedback, addressing concerns and improving service quality.
- Performed quality checks on produce, removing damaged or spoiled items promptly.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Organized backroom areas for efficient receiving of product deliveries.
- Provided customer service to customers inquiring about produce items.
- Rotated stock to maintain freshness.
- Received incoming shipments of produce from vendors and checked them against invoices.
- Prepared and stocked produce shelves with fresh fruits and vegetables.
- Created weekly reports detailing sales numbers and inventory levels.
- Rotated stock to ensure product freshness by checking expiration dates.
- Educated customers on produce storage and preparation techniques to enhance their shopping experience.
- Implemented merchandising strategies, creating attractive produce displays to enhance sales.
- Stocked produce displays with fresh fruits and vegetables, keeping items organized and accessible.
- Loaded, unloaded and moved heavy products using material loading equipment.
Disability Support Worker
Cooperativa Insidme
Parma, Italy
08.2010 - 12.2016
- Collaborated with other professionals to develop treatment plans for clients.
- Created detailed and individualized plans to best support clients.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Collaborated with other professionals to assess client needs.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Transported patients safely to social activities and doctors appointments.
- Improved resident and staff engagement through group activities.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Assisted in developing self-care skills such as personal hygiene practices.
- Organized recreational and educational activities for clients according to individual needs.
- Transported clients to appointments, social events, and other activities as needed.
- Encouraged independence by teaching skills needed for everyday life.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Maintained records of services provided, client progress, and goals achieved.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Administered medication to patients according to strict schedules.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Provided emotional support to individuals with physical or mental disabilities.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Mental Health First Aid
Brisbane 08-2024
First Aid
Sunshine Coast 05-2024
Maybo Training
Sunshine Coast 05-2023
High School Diploma -
Istituto Pietro Giordani
Parma Italy08-2015
Skills
- Risk assessments
- Transfer techniques
- Behavior support plans
- Vocational support
- Documentation and reporting
- Resilience and stamina
- Community integration
- Relationship building
- Positive reinforcement
- Crisis management
- Goal setting and planning
- Independent living support
- Problem-solving
- Creative thinking
- Daily living assistance
- First aid and CPR
- Housekeeping and meal preparation
- Household chores
- Report writing
- Individual support plans
- Compassionate care
- Client confidentiality
- Adaptability and flexibility
- Recreational activities
- Empathy and patience
- Toileting assistance
- Multicultural sensitivity
- Active listening
- Housekeeping skills
- Incident reports
- Life skills training
- Emotional support
- Social skills development
- Self-care promotion
- Health and safety
- Medication administration
- Client advocacy
Timeline
Disability Support Worker
TausCare
05.2022 - Current
Senior Produce Clerk
Foodworks
06.2016 - 06.2021
Disability Support Worker
Cooperativa Insidme
08.2010 - 12.2016
Mental Health First Aid
First Aid
Maybo Training
High School Diploma -
Istituto Pietro Giordani