Mabelene Whap
Seisia,QLD
Summary
I am a local Indigenous Aboriginal, Torres Strait Islander & Papuan Decent living in Seisia, Northern Peninsula Area. I am a descendant of the migration movement from Saibai Island to mainland Australia in late 1940’s. I have a friendly, positive attitude and respect core values to your organization. I bring vast years of administrative experience, knowledge, skills and qualification to join the Team in this position.
Overview
36
36
years of professional experience
Work History
Councillor Division 5 Seisia (Bi-Election)
Northern Peninsula Area Regional Council
01.2022 - 01.2024
- Organized with strong work ethic.
- Self-motivated, with strong sense of personal responsibility.
- Developed strong organizational and communication skills
- Passionate about learning and committed to continual improvement.
- Worked well in team setting
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strong Advocacy
Community Services Acting Manager (8months)
Northern Peninsula Area Regional Council
01.2020 - 01.2021
- Managing (8) Departments, IKC, HACC, Bamaga Pool, BRACS, Art Centre, Sports & Rec, Staff Weekly meetings, Sign off timesheets, leave forms, ensuring community events are on schedule
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed and motivated employees to be productive and engaged in work.
- Learned and adapted quickly to new technology and software applications.
Indigenous Knowledge Ctr Coordinator/Centrelink Agent
Northern Peninsula Area Regional Council
01.2009 - 01.2020
- Book loans, coordinate programs for all ages, Bookings, Involvement in Community services annual events such as implementing programs, Community Mail sorting and distributing
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Collected and analyzed business data from various programs to prepare reports and presentations for management.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Trained 20 team members on new products to support promotional efforts.
- Gathered and organized materials to support operations.
- Self-motivated, with strong sense of personal responsibility.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in team environment.
- Gained extensive knowledge in data entry
- Adopted customer feedback in process and system improvement initiatives.
- Worked well in team setting, providing support and guidance.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Established strong customer relationships, building recommendations and loyalty.
- Informed clients of policies and procedures.
- Managed time efficiently in order to complete all tasks within deadlines.
Administration Officer
Nai Beguta Agama Aboriginal Corporation
01.1999 - 01.2009
- Typing, QFleet vehicle monthly readings,
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained personnel records and updated internal databases to support document management.
- Organized numerous events and conferences, coordinating logistics and maintaining clear communication with all stakeholders.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Processed purchase orders
- Managed team petty cash, purchase orders and account transactions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Delivered performance reviews, recommending additional training or advancements.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed daily payment processing and drafted related financial documents.
- Improved record-keeping accuracy by creating updated filing system for confidential documents and materials.
- Coordinated with human resources department to handle payroll and personnel databases.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Radio Broadcaster
Seisia Island Council
01.1999 - 03.1999
- Community Announcements, interviews, operating radio technical system, playing music, weekly programs
- Enjoyable programs for 50% Local Listeners tuning in.
Social Security Agent
Umagico Aboriginal Council
01.1994 - 01.1998
- Liaise with customers, assist in filling forms, phone enquiry, recording statistics, Monthly Reporting, liaising in 5 communities of NPA weekly with daily business schedule
- Maintained confidentiality while handling sensitive information related to client personnel information.
Bamaga Tavern Barmaid
Bamaga Island Council
01.1996 - 12.1996
- Serving 50 customers daily,
- Stacking 20 Cartons daily
- Assist in stock take
Umagico Canteen Barmaid
Umagico Aboriginal Council
01.1993 - 01.1994
- Serving customers, stacking, stocktake
Seisia Island Council Filing Clerk
Seisia Island Council
01.1992 - 03.1992
- Filing and maintain documents, create files and folders
- Operated office equipment to scan and copy documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Added and updated records with current materials.
Sunstate Airlines Flight Marshal
Sunstate Airlines
01.1992 - 02.1992
- Check-in passengers, assist as an aircraft marshal
Dept of Community Services Administration Officer
Department Of Community Services
01.1991 - 01.1992
- Typing 5 documents daily, Filing, Proof reading
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Checkout Operator
IBIS Supermarket
01.1988 - 06.1988
- Serving customers, packing fruit and vegetables section, stacking shelves
Education
Year 1 - 7 -
Bamaga State School
Year 8 – 12 -
Bamaga State High School
11.1990
Skills
- Communication
- Good Listening
- Friendly Positive Attitude
- Teamwork
- Work Ethic
- Leadership
- Organizational abilities
- Problem solving
- Time Management
- Computer Skills
Awards
- Yr 12 SENIOR DUX
- CERT COMMERCIAL AND OFFICE FUNDAMENTALS CNO68
- CERT I IN INFORMATION, DIGITAL MEDIA AND TECHNOLOGY ICA10111
- CERT II IN INFORMATION, DIGITAL MEDIA AND TECHNOLOGY ICT20115
- CERT III IN INFORMATION AND CULTURAL SERVICES CUL3011
- CERT IV IN BUSINESS ADMINISTRATION BSB40507
- CERT IV IN BUSINESS GOVERNANCE BSB41915
References
- Nandy Nona, Community Services NPA Regional Council, 0473858785
- Laura Mast, NQ Centrelink Agent services, Laura.Mast@humanservices.gov.au
- Elizabeth Nona, Nai Beguta Agama Coordinator, 07 40693408, lizzy@nbaac.org.au
Hobbies and Interests
- Cooking
- Drawing Painting
- Spending Family time
- Picnic
- Fishing
Volunteer Experience
- Seisia GEMNA ATSI Womens Corporation Secretary
- NPA Family & Community Services Director
- Hope For Change Church Member ACC
Timeline
Councillor Division 5 Seisia (Bi-Election)
Northern Peninsula Area Regional Council
01.2022 - 01.2024
Community Services Acting Manager (8months)
Northern Peninsula Area Regional Council
01.2020 - 01.2021
Indigenous Knowledge Ctr Coordinator/Centrelink Agent
Northern Peninsula Area Regional Council
01.2009 - 01.2020
Administration Officer
Nai Beguta Agama Aboriginal Corporation
01.1999 - 01.2009
Radio Broadcaster
Seisia Island Council
01.1999 - 03.1999
Bamaga Tavern Barmaid
Bamaga Island Council
01.1996 - 12.1996
Social Security Agent
Umagico Aboriginal Council
01.1994 - 01.1998
Umagico Canteen Barmaid
Umagico Aboriginal Council
01.1993 - 01.1994
Seisia Island Council Filing Clerk
Seisia Island Council
01.1992 - 03.1992
Sunstate Airlines Flight Marshal
Sunstate Airlines
01.1992 - 02.1992
Dept of Community Services Administration Officer
Department Of Community Services
01.1991 - 01.1992
Checkout Operator
IBIS Supermarket
01.1988 - 06.1988
Year 1 - 7 -
Bamaga State School
Year 8 – 12 -
Bamaga State High School
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