Summary
Overview
Work History
Education
Skills
HOBBIES
Hobbies and Interests
Timeline
Generic

Loreta Sekuloska

Edmondson Park,NSW

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.

Overview

7
7
years of professional experience

Work History

Duty Manager

Aldi
07.2019 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Receptionist

Dr. Nilofur Ali
02.2017 - 05.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.

Education

Certificate III - Bussiness Administration (Medical)

TAFE NSW
06.2017

Certificate III - Bussines Administration

TAFE NSW
06.2017

Skills

  • Customer Service
  • Sales Activities
  • Staff Scheduling
  • Advertising Techniques
  • Greet Guests
  • Quality Standards
  • Business Management Principles
  • Staff Training
  • Sell Products

HOBBIES

- Sports 

Hobbies and Interests

- Water sports been my favourite hobbies for all my life as swimming, wake boarding, paddle boarding, jetskiing, fishing etc. Every opportunity we are going away with a family for some hiking and exploring new places. io have very high interests in traveling.


Timeline

Duty Manager

Aldi
07.2019 - Current

Receptionist

Dr. Nilofur Ali
02.2017 - 05.2018

Certificate III - Bussiness Administration (Medical)

TAFE NSW

Certificate III - Bussines Administration

TAFE NSW

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Loreta Sekuloska