Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loretta Caunt

Wodonga

Summary

Dynamic and results-oriented professional with a proven track record at Intereach, where I spearheaded community engagement initiatives and enhanced service coordination. Expert in leveraging CRM software and fostering stakeholder relations, I significantly improved program outcomes. My collaborative approach and problem-solving abilities have consistently driven project success and stakeholder satisfaction.

Overview

2005
2005
years of professional experience

Work History

Local Area Coordinator

Intereach
  • Developed strong partnerships with community organizations for improved service delivery and collaboration.
  • Coordinated multidisciplinary teams, optimizing communication and collaboration among various stakeholders.
  • Streamlined internal processes by implementing efficient case management systems that improved staff productivity.
  • Identified gaps in service provision and advocated for the development of new resources and initiatives.
  • Improved overall quality of life for individuals through personalized goal-setting processes that catered to their unique abilities.
  • Championed inclusion initiatives within communities by raising awareness about accessibility issues faced by people with disabilities.
  • Resolved conflicts professionally by mediating discussions between parties involved while maintaining confidentiality guidelines.
  • Established positive working relationships with families, carers, and other support networks to ensure holistic care provision.
  • Provided training and guidance to team members, contributing to their professional growth and skill development.
  • Collaborated with healthcare professionals in developing comprehensive health management plans for clients.
  • Enhanced community engagement by organizing and facilitating local events and programs.
  • Implemented tailored support plans for individuals, addressing their specific needs and goals.
  • Conducted thorough assessments to determine eligibility for services or additional supports as required by each individual''s circumstances.
  • Promoted a person-centered approach to service provision, empowering individuals to make informed decisions about their lives.
  • Maintained accurate records of client interactions and service provision, ensuring compliance with audit requirements.
  • Managed caseloads effectively, ensuring timely follow-ups and accurate documentation of progress.
  • Mentored new staff members on best practices in Local Area Coordination while fostering a supportive work environment.
  • Initiated referrals to external agencies when necessary, ensuring seamless service transitions.
  • Evaluated program effectiveness through regular monitoring and reporting on key performance indicators.
  • Maintained up-to-date knowledge of relevant legislation, policies, and best practices in the field of disability services.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Interceded between employees during arguments and diffused tense situations.

Advocate

Regional Disability Advocacy Service
06.1997 - 07.2004
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
  • Conducted pre-screening activities to determine eligibility for supportive services.
  • Drafted and reviewed legal documents with keen eye for detail, ensuring clients' interests were protected in all transactions.
  • Conducted comprehensive legal research to support case strategy and contributed to significant legal victories.
  • Led community outreach initiatives, providing pro bono services that increased access to legal assistance for underserved communities.
  • Fostered collaborative team environment, leading to more effective case strategy development and execution.
  • Managed sensitive cases with discretion, protecting client confidentiality and trust.
  • Advocated for policy changes by participating in legislative hearings, using legal expertise to influence public policy.
  • Initiated and maintained strong professional relationships with clients, leading to high retention rates and referrals.
  • Developed negotiation strategies that consistently resulted in advantageous terms for clients in complex legal disputes.
  • Represented clients in court effectively, achieving positive outcomes through persuasive oral arguments and thorough preparation.
  • Streamlined case management processes, reducing average case duration and increasing team efficiency.
  • Implemented technology solutions for case management, improving efficiency and data accuracy.
  • Improved client satisfaction by offering clear, understandable legal advice and maintaining open lines of communication.
  • Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
  • Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
  • Answered telephone and coordinated meetings and conferences.

Education

Certificate IV - Training And Work Place Assessment

Wodonga TAFE
Wodonga, VIC

Associate's Degree - Welfare And Social Work Practice

La Trobe University Wodonga
Wodonga, VIC
03.1997

Advanced Certification In Residential Services - Disability Studies

Wodonga Tafe
Wodonga, VIC
03.1995

Skills

  • Community engagement
  • Creative solutions
  • Collaborative approach
  • Program management
  • Service coordination
  • Stakeholder relations
  • Project evaluation
  • Needs assessment
  • Task delegation
  • Meeting facilitation
  • Partnership building
  • CRM software
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Phone and email etiquette
  • Microsoft office
  • Documentation and recordkeeping
  • Handling complaints
  • Self motivation
  • Interpersonal skills
  • Conflict resolution
  • Goal setting
  • Appointment scheduling
  • Professionalism
  • Staff management
  • Interpersonal communication
  • MS office suite
  • Continuous improvement
  • Adaptability
  • Written communication
  • Support services
  • Workflow coordination
  • Crisis management
  • Research and analysis
  • Report writing

Timeline

Advocate

Regional Disability Advocacy Service
06.1997 - 07.2004

Local Area Coordinator

Intereach

Certificate IV - Training And Work Place Assessment

Wodonga TAFE

Associate's Degree - Welfare And Social Work Practice

La Trobe University Wodonga

Advanced Certification In Residential Services - Disability Studies

Wodonga Tafe

Similar Profiles

CREATE PROFILE
Loretta Caunt