Loretta Ezaria

October 2024 – Present

• Support the leadership of a high-volume flagship store, contributing to improved sales performance, operational execution, and team engagement in a fast-paced environment

• Led and developed a team of 120+ employees in a flagship environment, consistently achieving sales targets and operational KPI's

• Assist in developing and delivering structured training programs to improve product knowledge, sales techniques, and team capability.

• Maintain flagship visual merchandising standards to drive sales performance and enhance customer engagement.

• Ensure operational compliance with company policies, procedures, and safety standards.

• Foster a positive team culture through coaching, recognition, and ongoing performance feedback.

• Collaborate with senior leadership on promotional strategies to maximise store visibility and revenue growth.

• Actively utilise customer feedback and sales data to identify opportunities for service and operational improvement.

• Led end-to-end operations of a flagship store, ensuring consistent delivery of sales targets, KPIs, and customer satisfaction metrics.

• Managed, coached, and developed a large team to maintain high productivity and engagement levels.

• Created and managed weekly rosters to ensure effective coverage during peak trading periods.

• Oversaw stock control, ordering, and inventory accuracy to minimise loss and maximise availability.

• Delivered onboarding and ongoing training in company procedures, compliance, and product knowledge.

• Conducted regular performance reviews and goal-setting sessions to support career development.

• Coordinated promotional campaigns and in-store initiatives to drive commercial results.

• Performed operational audits and implemented improvements to increase efficiency and standards.

• Acted as Operations Manager across four stores, supporting leadership teams and ensuring consistency across locations.

• Supported daily store operations, including scheduling, task delegation, and cash handling procedures.

• Led teams during peak trading periods, motivating staff to meet sales and service targets.

• Conducted regular performance reviews and coaching sessions to improve individual and team outcomes.

• Assisted with recruitment, interviewing, and onboarding of new team members.

• Resolved customer concerns professionally to maintain brand reputation and loyalty.