Loretta Fitiao
Hoppers Crossing,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administration Assistant
Goodstart Early Learning
10.2023 - Current
- Handling calls and emails from clients
- Organising orientation and tours
- Enrolment Applications/ compliance check
- Filing
- Invoicing and statements
- Processing payments via online/EFT
- Health and Safety
Accounts Receivable Coordinator
Paramount Liquor
02.2017 - 10.2018
- Invoicing and statements
- Processing payments via online/EFT/ COD
- Handling prepaid and 7 day Accounts
- Order Run (prepaid accounts for melb/syd)
- Customer service re; being the main contact via email, in person or phone, for all prepaid customers inquiries in relation to their account.
- Chasing payments for all prepaid/7 days accounts
Administration Officer/ Customer service
Toll Group
01.2012 - 01.2016
- Invoicing and statements
- Sales KPI
- Manifests - organising drivers for inwards goods/ pick up
- Handling timesheets
- Data entry
- Paging/ announcements
- Organising bookings for meetings and inductions
- Setting up boardroom for meetings and Lunches.
- Banking.
- Handling payments (EFT, Bank transfer & COD)
Receptionist
Sands printing
01.2009 - 01.2012
- Handling timesheets
- Organising meetings with directors and stakeholders
- Answering calls/emails
- Very familiar with Microsoft Word/Excel/Powerpoint
- Take down minutes during meetings
- Organising manifest/drivers for pick ups.
- Banking
- Handling mail
Cashier
Bakers Delight
01.2006 - 01.2010
- Banking
- Serving customers and packing their order
- Being interactive with all customers that builds friendships and long time customers for the business
- Setting up the store for the day, laying out all the products for display.
- Helping out in the kitchen, taking out the baked goods of the over to display them out front.
- Stock take.
- Maintaining a clean workspace.
Skills
- Honest and trust worthy
- Quick learner
- Safety awareness
- Team player
- Very Organised and efficient
- Administrative support
- Account reconciliation
- Data entry
Timeline
Administration Assistant
Goodstart Early Learning
10.2023 - Current
Accounts Receivable Coordinator
Paramount Liquor
02.2017 - 10.2018
Administration Officer/ Customer service
Toll Group
01.2012 - 01.2016
Receptionist
Sands printing
01.2009 - 01.2012
Cashier
Bakers Delight
01.2006 - 01.2010