Summary
Overview
Work History
Education
Skills
Accomplishments
Phone
References
Hobbies and Interests
Timeline
Generic

Loretta Gasparini

Isleworth,Middlesex

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

General Manager Hospitality

Hippodrome Casino
06.2012 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Cabin Crew

British Airways
- 02.2012
  • Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all means and stock are on board
  • Welcoming passengers on board and directing them to their seats
  • Informing passengers of aircraft safety procedures
  • Serving meals and refreshments to passengers
  • Giving First Aid to passengers when needed
  • Completing paperwork, including writing a flight report.

Bar Manager

Racing Page (now The Duke) – temp
04.2005 - 12.2005

Maintain inventory.
Create drink and food menus.
Determine employees’ schedules.
Ensure bar is well-stocked and clean.
Track customer behavior and sales.
Maintain budget and monitors costs.
Maintain drink recipe documentation.
Oversee planning for special events.
Appropriately delegates tasks to staff.
Select and purchase liquor and other supplies.
Oversee staff, including bartenders and barbacks, and, in some cases, bouncers, wait staff, and/or kitchen staff as well.
Hires, trains, promotes, and, when necessary, disciplines or fires staff.
Selects music, books bands, and provides input on décor and marketing, including social media and other forms of publicity.
Initiates and maintains vendor relationships.
Use point-of-sale tracking technology and bar and restaurant management platforms.

Cabin Manager

Alliance Airlines
03.2004 - 03.2005
  • Cabin Managers are mentors, guiding and motivating their team to ensure consistently high safety standards, empowering them to achieve a premium level of onboard service, PR and hospitality
  • Accountable for the day to day leadership and management of a team of up to 4 Cabin Crew and for service delivery to our guests
  • Have full responsibility for safety and standards throughout the cabin
  • Providing a high level of excellence for customers throughout their flight experience.

Restaurant/Bar Manager

Sand Bar & Restaurant
- 02.2005
  • Staff rostering and training
  • Accounts, banking and cashing up
  • Recruitment, hiring and training staff.

Promotions Manager

Bank Bar and Lounge
- 12.2003

Bar Staff

The Racing Post (now The Duke)
- 12.2002

Education

Traineeship in Hospitality, Front office, Reservations, House Keeping, Mini Bar, Restaurants, Kitchen, Management, Hotel Cleaning -

Townsville TAFE College
Townsville, Australia
12.1987

Skills

  • High energy
  • Positive team player with an excellent work ethic
  • Flexible and dependable
  • Passion for working with people
  • Proven commitment to providing superior service
  • Reputation for displaying professionalism and concern for customer comfort and experience
  • Staff Training and Development
  • Passenger Assistance
  • Delegation and Supervision

Accomplishments

Helped Bring Magic Mike Live to London from the US. It now boasts being one of the most successful West End shows in London running for over 5 years and as strong as ever.


Phone

+442085829314, +447944036690

References

  • Matt Nicol, Manager, +447534936195
  • Karen Batemen, Manager, +447956989829

Hobbies and Interests

  • Keeping Fit (yoga, bike riding)
  • Socialising
  • Travelling
  • Reading

Timeline

General Manager Hospitality

Hippodrome Casino
06.2012 - Current

Bar Manager

Racing Page (now The Duke) – temp
04.2005 - 12.2005

Cabin Manager

Alliance Airlines
03.2004 - 03.2005

Cabin Crew

British Airways
- 02.2012

Restaurant/Bar Manager

Sand Bar & Restaurant
- 02.2005

Promotions Manager

Bank Bar and Lounge
- 12.2003

Bar Staff

The Racing Post (now The Duke)
- 12.2002

Traineeship in Hospitality, Front office, Reservations, House Keeping, Mini Bar, Restaurants, Kitchen, Management, Hotel Cleaning -

Townsville TAFE College
Loretta Gasparini