Summary
Overview
Work History
Skills
Training
References
Timeline
Generic

Loretta Gavazovski

Redan,VIC

Summary

To obtain a position that will enable me to use my strong background in aged care, organisational skills and ability to work well with people. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Personal Care Assistant /ADMIN/Recreation Assistant

Wintringham
01.2016 - Current
  • Assist people with self-medication
  • Implement care programmes for those in residential establishments
  • Provide in-home support with health issues and daily living tasks such as washing, dressing, eating, transport and budgeting
  • Assist with the delivery of activities to enhance the physical, social, emotional and intellectual development of those in residential care
  • Ensure those in residential care are washed, dressed, fed and ready for educational and recreational activities
  • Assist those in residential care during domestic activities such as eating meals and showering
  • Provide companionship and support during daily activities for those who are sick or aged
  • Cook and serve meals, clean premises, wash, iron and perform other household tasks
  • Implement appropriate strategies for managing problems related to dementia
  • Receptionist, answering phone, secretarial and admiration support
  • Answering incoming calls in a friendly and professional manner
  • Manager office petty cash
  • Other administrative duties as required.

SRS Sydenham and Grace Manor Melton

Wintringham
01.2022 - 01.2022
  • Administer resident medication
  • Prompt resident with personal hygiene
  • Prepare meals for residents
  • Transport residents to appointments
  • Take residents for day outings
  • Facilitate recreation activities within the facility
  • Cook BBQ and engage with residents
  • Spend time one on one building rapport with residents.

POS, Duty Manager, Deli Manager

Supa IGA
01.2005 - 01.2013
  • Answering incoming calls in a friendly and professional manner
  • Assist customers and enquiries
  • Handle point of sales
  • Supervise staff and rostering
  • Order store stock
  • Stock rotation
  • Liaise with salesman
  • Display specials
  • Assist Management.
  • Monitored inventory levels and updated merchandise information in the POS system.
  • Assisted staff and users with computer malfunctions and program problems.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.

Housing worker

Wiintringham
01.2018
  • Except client through intake
  • Attend first response
  • Gather information through screen check
  • Fill out paperwork
  • Set client up on ship
  • Enter data into gold care
  • Record notes in ship
  • Liaise with clients that require assistance
  • Advocate with DHHS
  • Help clients apply for VHR
  • Take clients to appointments
  • Help clients obtain goods
  • Follow up on applications
  • Phone clients checking on their welfare
  • Reassure clients.

Skills

  • Excellent communication skills allowing me to get along with customers and colleagues from different cultures and backgrounds
  • Efficient and organised while operating in a hectic and fast paced environment
  • Ability to work in teams / autonomously
  • Staff supervision skills
  • Rostering of 100 staff members
  • Understanding of OH&S
  • Excellent understanding of HACCAP processes
  • Compassionate Patient Care
  • Housekeeping
  • Care Plan Implementation
  • Medication Management
  • Client Transportation
  • Chronic Disease Management
  • Client Rapport
  • First-Aid and CPR
  • Medication Administration
  • Behavior Management

Training

Responsible Serving of Alcohol, 2013 Food Handling Certificate, 2013 Certificate I in Vocational Preparation, 2013 Certificate ll in Transport & Logistics (Warehousing & Storage), 2012 Certificate III in Hospitality- PEEC, 2000 Certificate III in Aged Care, 2013 Certificate IV in Community Services Work, 2014 Certificate IV disability, 2016 Working with children, 2018 Diploma of Community Service, 2018 Diploma of Mental Health, 2019 Diploma of AOD, 2023

References

  • JAN STEEN, CASE MANAGER, WINTRINGHAM, 4310 9001
  • SCOTT O’HARA, SITE MANAGER, WINTRINGHAM, 0400 616 744

Timeline

SRS Sydenham and Grace Manor Melton

Wintringham
01.2022 - 01.2022

Housing worker

Wiintringham
01.2018

Personal Care Assistant /ADMIN/Recreation Assistant

Wintringham
01.2016 - Current

POS, Duty Manager, Deli Manager

Supa IGA
01.2005 - 01.2013

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Loretta Gavazovski