Loretta Langmaid
Dapto ,NSW
Summary
I am an enthusiastic Practice Manager proudly offering over 25 years of experience in both private business and the medical industry. I am currently working with leading specialists from a Paediatrian, Psychiatrist, Speech Therapist through to Paediatric Cardiologists. At times I can be managing all specialists on one day, this requires the use of different medical software systems along with being required to use different billing item numbers and healhfund services. Each specialist as their own billing and banking facilities. Along with this, each specialist has multiple provider numbers for individual locations where services are provided. I am experienced in all areas of office management, scheduling appointments and overseeing budgets. My skills are varied and I believe as a manager your success is reflected through the staff you employee. Your front line administration team are only as good as the training and time you put in to developing their skills, both interpersonal and hands on. I am detail-oriented and passionate about facilitating excellent patient care. I am a motivated team builder and supervisor focused on driving team collaboration. As an employee I have a desire to take on new challenges, I have a strong work ethic, along with adaptability, and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills, with multi tasking coming naturally; I am able to have a number of tasks open while maintaining the ability to prioritize.
I have a strong work ethic and believe transparency, along with honest and clear communication to be fundamental to successfully run a practice.
My family are my biggest supporters and I enjoying spending tie with them when I am not at working.
I have a strong sense of community and believe that everyone deserves access to medical care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Practice Manager
Wollongong Paediatric Centre
Wollongong
03.2019 - Current
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Maintained financial records, including billing and accounts receivable and payable.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Created and implemented policies and procedures for effective practice management.
- Motivated staff by offering direction and providing constructive feedback.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Assisted with development of regulatory compliance systems.
- Ensured compliance with relevant state laws governing healthcare practices.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Communicated with patients with compassion while keeping medical information private.
- Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Developed and implemented new patient registration processes to streamline workflow.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Coordinated staff recruitment, training, and scheduling activities.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Ordered supplies needed and kept inventory of levels.
- Managed vendor relationships for supplies and services related to the practice.
- Explained policies, procedures and services to patients.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding,health insurance verification along with Medicare and Centrelink checks.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Maintained updated knowledge through continuing education and advanced training.
Administrative Manager
Clearsafe
Wollongong , NSW
02.2017 - 03.2019
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Organized meetings between executives and outside vendors or clients.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Directed and oversaw office personnel activities.
- Provided support to departmental managers in the development of project plans and initiatives.
- Developed and implemented administrative procedures to maximize efficiency.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Planned and controlled budgets for contracts, equipment and supplies.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Identified and solved problems to enhance management and business direction.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Over seeing the opening of new locations across Australia & New Zealand, by finding offices, employing staff, conducting training and offering on going support. At some points being responsible for as little as 5 staff up to a team of 45.
Practice Manager
Lockward Trust T/A Playford Medical Group
Adelaide , SA
11.2012 - 01.2019
- Completed day-to-day duties accurately and efficiently.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Lead and completed inductions for staff and medical clinicians
- Sourced and secured a new location in Whyalla to open a new practice, incorporating Doctors new to the area, from over seas and travelling from Adelaide.
- Training of staff to ensure all staff are up skilling where possible.
- Monitoring Compliance and assisting with Medicare audits where & when required.
- Preparing fire safety documents and evacuation plans.
- Explained policies, procedures and services to patients.
- Implementation of mixed billing
- Daily running of reception areas and overseeing administration staff
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Assisted with Care plans & Treatment Plans
- Rostering of all staff and monitoring of leave for nurses & GP's.
- Developed and implemented new patient registration processes to streamline workflow.
- Motivated staff by offering direction and providing constructive feedback.
- Complied with the Australian WHS/OHS regulations.
Education
Certificate - Working With Children Check
Working With Children
Wollongong, NSW01-2024
Certificate - Compliance & Management
Genie Software
Sydney, NSW07-2021
Certificate of Compliance - Advanced First Aid & CPR
St Johns Advanced First Aid
Wollongong, NSW01-2021
Certificate - Leadership & Communication
TAFE
Sydney, NSW03-2018
Certificate - Fire Safety & Regulation
Fire & Safety Regulation
Skilled 02-2016
Certificate - Understanding & Developing OHS/WPS
Occupational Health & Safety
Training Gov 04-2012
Diploma - Practice Management
TAFE
Sydney, NSW11-2011
High School Diploma -
Launceston College
Launceston, TAS11-1992
Bachelor of Arts - Communication, Leadership & Management
Open Universities
SydneySkills
- Policy and procedure development
- Policy Implementation
- Resource Utilization
- Workflow Management
- Records Management including triage of referrals
- Practice Management
- Medical Terminology
- Bookkeeping
- Payroll Administration
- Resource Allocation
- Managing files and records
- Staff management including recruitment
- Proficient in multiple computer soft ware programs
- Great interpersonal skills, with the ability to converse with a diverse range of people Along with the ability to be sympathetic and display empathy while maintaining confidentiality at all times
- Xero - Quick Books - Myob (Accounting Software)
- Medical Director, Proda, Clinic to Cloud, Xestro, Genie - GEN2 - Best Practice
Affiliations
- Parent & Friend Coordinator CCS School
- Class Coordinator for both Beau & Hollies years, this includes welcoming new families to school, running social media groups to ensure parents have an understanding of what is going on at school. Arranging play dates and class activities, along with organising meals, gift baskets or general care for families in need.
- Spring Fair Cooridinator / Auction NIght - this includes organising and running the events that take place at school, incuding our local community.
Accomplishments
- Miss Tasmania Personality
- Australian Judo Champion
Certification
- Accounting Practices Certificate V
- Working With Children
References
References available upon request.
Timeline
Practice Manager
Wollongong Paediatric Centre
03.2019 - Current
Administrative Manager
Clearsafe
02.2017 - 03.2019
Practice Manager
Lockward Trust T/A Playford Medical Group
11.2012 - 01.2019
Certificate - Working With Children Check
Working With Children
Certificate - Compliance & Management
Genie Software
Certificate of Compliance - Advanced First Aid & CPR
St Johns Advanced First Aid
Certificate - Leadership & Communication
TAFE
Certificate - Fire Safety & Regulation
Fire & Safety Regulation
Certificate - Understanding & Developing OHS/WPS
Occupational Health & Safety
Diploma - Practice Management
TAFE
High School Diploma -
Launceston College
Bachelor of Arts - Communication, Leadership & Management
Open Universities
- Accounting Practices Certificate V
- Working With Children
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