Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Loretta Lia

Melbourne,VIC

Summary

Retail Sales Professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintain high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Also a motivated Retail Sales Professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

14
14
years of professional experience

Work History

Bakery Assistant

Whittlesea Bakehouse
08.2022 - Current
  • Assisted in training new employees on various bakery procedures and protocols to maintain high standards of service.
  • Collaborated with bakers to ensure proper display of baked goods, resulting in increased sales.
  • Conducted daily quality checks on all products, ensuring that only the freshest items were available for purchase.
  • Utilized suggestive selling techniques when interacting with customers to increase average transaction value.
  • Provided detailed information on ingredients, allergies, and nutritional content to customers, promoting informed purchasing decisions.
  • Enhanced store reputation by maintaining a clean and visually appealing bakery department.
  • Anticipated and responded to customer needs, creating a welcoming environment for repeat business.
  • Managed inventory and restocked shelves efficiently, ensuring product freshness and availability.
  • Ensured compliance with food safety regulations by properly handling perishable items during stocking activities.
  • Increased bakery sales by providing exceptional customer service and product knowledge.
  • Handled cash transactions accurately, fostering trust between the store and its clientele.
  • Maintained safe food handling standards at all times.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
  • Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
  • Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.

Retail Worker

Godfreys
02.2015 - 05.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Supported my 3 children through Covid lockdown by working closely with them for day to day school work and activities, teaching strategies and providing one on one support with reading, writing and maths.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Increased sales and customer satisfaction through personalized servicing.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.

Sales Representative

Bissell Australia
07.2010 - 06.2013
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and implemented sales strategies to increase profits.
  • Generated new leads through networking and attending industry events.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Education

Certificate III in School Based Education Support -

Prace
Melbourne, VIC
07.2024

Diploma of Travel And Tourism - Tourism And Travel Management

Melbourne Polytechnic
Preston, VIC
10.1998

High School Diploma -

Mercy College - Coburg North
Melbourne, VIC
11.1996

Skills

  • Account Investigation
  • Service Recommendations
  • Account Management
  • Customer Service
  • Customer Education
  • Product Knowledge
  • Sales expertise
  • Building rapport
  • Client Relations
  • Strategic sales knowledge

Additional Information


References:


Stratoula Kefals - 0468 961 180

Godfrey's Team Leader


Gozde Togrul - 0468 473 169

Godfrey's Store Manager



Languages

Italian
Native or Bilingual

Timeline

Bakery Assistant

Whittlesea Bakehouse
08.2022 - Current

Retail Worker

Godfreys
02.2015 - 05.2024

Sales Representative

Bissell Australia
07.2010 - 06.2013

Certificate III in School Based Education Support -

Prace

Diploma of Travel And Tourism - Tourism And Travel Management

Melbourne Polytechnic

High School Diploma -

Mercy College - Coburg North

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