Loretta Lia
Whittlesea,VIC
Summary
I am a dedicated professional with a passion for working with children at multiple grade levels. A kind and compassionate individual possessing excellent communication, multitasking and time management skills. I am highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues. I excel in communication, empathy, and problem-solving, ensuring success in fostering positive learning environments and supporting diverse student needs.
Overview
14
14
years of professional experience
Work History
Education Support Officer
Whittlesea Primary School
Melbourne, VIC
05.2024 - Current
- Provided administrative support to teachers, staff and students in a school environment.
- Supervised activities like reading, writing, and craft projects.
- Monitored student progress and assisted students and teachers with resolving problems.
- Attended meetings as required to provide administrative assistance.
- Helped individual students and small groups to reinforce learning, especially those needing extra help.
- Created spreadsheets, forms and reports using computer applications such as Word and Excel.
- Monitor student behaviors and helped maintain a positive and organized learning environment
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Implemented safety protocols for all activities involving students both inside and outside the school premises.
- Participated in professional development workshops related to educational support roles.
- Provided additional support to students who require it such as those with special educational needs or disabilities.
- Assisted in the development of individual learning plans tailored to each student's needs.
- Organized student records and maintained accurate filing systems.
Retail Worker
Godfreys
Melbourne, VIC
02.2014 - 05.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Assisted my 3 children through home schooling due to Covid Lockdown's. My key achievements were improving and teaching the reading and writing levels of my children.
Sales Representative
Bissell Australia
Mulgrave, VIC
07.2010 - 06.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through networking and relationship building.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Certificate III in School Based Education Support -
Prace
Melbourne, VIC09-2024
Diploma of Travel And Tourism - Tourism And Travel Management
Melbourne Polytechnic
Preston, VIC10.1998
High School Diploma -
Mercy College - Coburg North
Melbourne, VIC11.1996
Skills
- Teacher Support
- Special Needs Student Assistance
- Small Group Instruction
- Class Monitoring
- Behavior monitoring
- Field Trip Supervision
- Small group management
- Positive Reinforcement
- Behavior Management
- One-to-One Instruction
- Student Support
- Literacy development
- Understanding diverse needs
- Emotional Intelligence
Additional Information
References:
Renee Balzan - 0425 000 763
Whittlesea Primary School Education Support Leader
Stratoula Kefals - 0468 961 180
Godfrey's Team Leader
Gozde Togrul - 0468 473 169
Godfrey's Store Manager
Languages
Italian
Full Professional
Timeline
Education Support Officer
Whittlesea Primary School
05.2024 - Current
Retail Worker
Godfreys
02.2014 - 05.2024
Sales Representative
Bissell Australia
07.2010 - 06.2013
Certificate III in School Based Education Support -
Prace
Diploma of Travel And Tourism - Tourism And Travel Management
Melbourne Polytechnic
High School Diploma -
Mercy College - Coburg North
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