Hi, I’m
Loretta McMillan
Prinipal Stylist
Perth,WA
Summary
Elevating Reno’s Haircare with innovative styling and coloring techniques, I harnessed my expertise in balayage and precision hair styling, alongside a commitment to continuing education. My leadership and client retention strategies spurred growth, fostering a loyal clientele base and enhancing team performance through mentorship.
Knowledgeable Desired Position with strong background in creating personalized and fashion-forward looks for clients. Adept at managing high-profile client relationships and providing exceptional styling guidance. Demonstrated expertise in color techniques and precision cutting, fostering client loyalty and satisfaction.
Experienced with delivering personalized styling solutions and maintaining strong client relationships. Utilizes advanced techniques in cutting, coloring, and styling to enhance client satisfaction and retention. Knowledge of current fashion trends and ability to adapt to client needs, ensuring consistent and high-quality experience.
Professional stylist with strong background in delivering high-quality hair and beauty services. Adept at working collaboratively with teams to ensure client satisfaction and adapt to changing trends and client needs. Skilled in cutting, coloring, and styling, with keen eye for detail and passion for creativity. Known for reliability and consistent performance in achieving desired results.
Professional stylist prepared for senior role with proven ability to deliver high-quality styling services. Known for maintaining high standards and achieving results through innovative styling techniques and personalized client consultations. Valued for collaborative teamwork and adaptability to dynamic environments, showcasing advanced skills in hair coloring and trend forecasting.
Multi-faceted Senior Stylist with strong client rapport and proven consultative sales achievements. Directed Number-person stylist team and grew client base and revenues over previous year. Superb collaborative and organizational skills leading to impressive results.
Observant Job Title skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.
Overview
35
years of professional experience
Work History
Crown Perth
Senior Styist
01.2022 - 03.2023
Job overview
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Increased client retention by consistently delivering high-quality results tailored to individual preferences.
Regis Aged Care
Senior Clinical Stylist
03.2021 - 03.2023
Job overview
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
Senior Stylist
Senior Stylist/owner
03.1990 - 03.2025
Reno’s Haircare
Senior Stylist
08.2024 - 01.2025
Job overview
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Increased client retention by consistently delivering high-quality results tailored to individual preferences.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Managed inventory effectively while maintaining sufficient stock levels of styling tools and products for uninterrupted salon operations.
- Developed long-lasting relationships with clients, leading to a steady stream of referrals and increased business opportunities.
- Mentored junior stylists through hands-on training, fostering professional development and enhancing team performance.
- Utilized cutting-edge styling tools and techniques to create innovative looks that set the salon apart from competitors.
- Provided exceptional customer service by attentively addressing concerns or complaints and ensuring complete satisfaction.
- Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
- Played key role in stylist team recruitment, hiring and training activities to improve overall team effectiveness.
- Enhanced client satisfaction by providing personalized consultations and recommending suitable hairstyles, colors, and products.
- Designed stylist sales initiatives to enhance sales performance, recognize team member achievements and increase revenues.
- Streamlined appointment scheduling for improved efficiency, enabling the accommodation of more clients per day.
- Unpacked incoming shipments and organized and displayed inventory to enhance client clothing selection experience.
- Attended social and networking events to engage in prospecting activities and grow personal book of business.
- Assisted in marketing initiatives to promote salon services, attracting new clientele through social media campaigns and event participation.
- Participated in local community events representing the salon brand positively while expanding outreach and potential clientele.
- Performed advanced color techniques for stunning transformations that boosted clients'' confidence and generated referrals.
- Collaborated with colleagues on special projects, such as editorial shoots and fashion shows, showcasing teamwork and versatility.
- Consistently met or exceeded sales targets for haircare products by educating clients on proper usage and benefits.
- Acted as liaison between management and staff during team meetings to improve communication channels among all team members.
- Conducted showroom and private client appointments to assist with clothing selection and ordering processes.
- Showcased creative talent in various competitions, resulting in multiple awards and recognition within the industry.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Mixed pigments and used proper techniques to achieve desired color.
- Resolved guest complaints about service or style.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
- Developed and implemented individual care plans tailored to needs of each client.
- Liaised with key accounts to deliver targeted administrative household support.
- Developed and implemented activities to improve clients' quality of life.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Helped clients to maintain independence and quality of life.
- Encouraged clients to take part in activities tailored to individual needs.
- Monitored and reported any changes in clients' physical and mental health.
- Facilitated transportation to and from appointments.
- Preserved patient safety by following safety protocols.
Hair and Barber Room
Senior Stylist
03.2019 - 03.2022
Pure Fitness 24/7
Gym Owner/personal Trainer
03.2005 - 03.2016
Job overview
- Collaborated with local businesses for cross-promotional opportunities, strengthening community ties and increasing brand visibility.
- Implemented diverse group fitness classes to cater to various skill levels and interests among clients.
- Elevating member experience through proactive communication channels and addressing concerns promptly while implementing feedback-driven improvements.
- Ensured compliance with all relevant regulations related to health club operations, safety standards, and employment practices.
- Managed daily operations of the gym, including staff scheduling, equipment maintenance, and financial oversight.
- Drove brand awareness and created a positive image for the gym in local media outlets through press releases, event sponsorships, and community involvement initiatives.
- Increased gym revenue through effective marketing strategies and community outreach initiatives.
- Streamlined administrative tasks such as billing processes and record keeping to improve efficiency within the business operations.
- Expanded gym''s service offerings into specialized areas such as health coaching, nutrition consultations and targeted fitness programs catering diverse clientele needs.
- Organized regular workshops and seminars featuring guest speakers from the health industry to educate members on wellness topics.
- Improved gym membership retention by developing and implementing personalized fitness programs for clients.
- Created a customer-centric culture among staff members that prioritizes excellent service delivery at all times.
- Developed strategic partnerships with local healthcare providers for referrals and recommendations to drive new membership sales.
- Recruited hired, trained, and motivated a team of professional fitness instructors to deliver exceptional service to clients.
- Evaluated member feedback on gym facilities and services to make continuous improvements in response to their needs.
- Achieved growth in membership numbers by offering special promotions, referral incentives, and targeted advertising campaigns.
- Managed budget allocations effectively while optimizing resource utilization for maximum value addition across all aspects of operation.
- Monitored industry trends in fitness technology advancements to incorporate innovative solutions into the gym''s offerings when appropriate.
- Enhanced overall client satisfaction by consistently maintaining a clean, safe, and welcoming gym environment.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed customized fitness plans for wide range of clients to expand services.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Collaborated with other fitness professionals to design effective cross-training programs.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
- Boosted personal training revenue by promoting additional services to existing clients.
- Organized fun and engaging gym challenges to foster camaraderie among members and promote healthy competition.
- Assisted in the development of gym-wide events, increasing overall membership engagement.
- Streamlined scheduling processes for better time management and session availability.
- Organized outdoor fitness boot camps to provide clients with diverse and challenging workout environments.
- Utilized social media platforms to promote personal training services, expanding client base.
- Fostered supportive and motivational environment, significantly increasing client commitment to long-term health and fitness goals.
- Improved client retention by developing personalized fitness programs tailored to individual needs and goals.
- Developed and implemented innovative workout routines to keep clients engaged and prevent plateauing.
- Maintained high standards of safety and cleanliness in training areas, minimizing risk of injury and promoting healthy workout environment.
- Boosted client confidence and skillset with targeted strength training and conditioning programs.
- Led recovery and flexibility sessions to reduce risk of injury and improve overall physical wellness.
- Adapted training methods to accommodate clients with special needs or limitations, ensuring inclusive fitness opportunities.
- Conducted regular follow-up with clients to track progress and adjust fitness plans as needed.
- Analyzed client feedback to continuously improve training programs and client satisfaction.
- Enhanced gym community engagement by organizing and leading group fitness challenges and events.
- Collaborated with healthcare professionals to design safe and effective programs for clients with medical conditions.
- Cultivated strong relationships with clients, resulting in high rate of referrals and new business.
- Conducted comprehensive fitness assessments to establish baseline fitness levels and monitor progress, enhancing client satisfaction.
- Enhanced clients' understanding of fitness principles and techniques through educational workshops and seminars.
- Increased overall gym revenue through effective upselling of personal training packages and nutritional supplements.
- Maintained up-to-date knowledge of fitness trends and certifications to provide clients with cutting-edge training techniques.
- Offered nutritional guidance to complement fitness programs, contributing to improved client health outcomes.
- Streamlined client onboarding process, ensuring smooth and welcoming introduction to gym facilities and services.
- Demonstrated proper form and technique to prevent injury.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Implemented new and creative exercise routines to keep participants motivated.
- Motivated participants through one-on-one instruction and positive feedback.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Promoted safe and inclusive environment for club clients and members.
- Adapted classes to meet needs of participants with varying fitness levels.
- Set up and broke down equipment before and after classes.
- Counseled participants on nutrition to help reach fitness goals.
- Used music to motivate and energize classes.
- Assisted with marketing and promoting of classes and services.
- Collaborated with other fitness professionals to develop and implement new programs.
- Utilized effective record-keeping system for tracking customer information.
- Promoted fitness classes to boost gym attendance.
- Developed and implemented fitness assessment system to evaluate progress of participants.
- Provided emergency first aid and CPR as needed.
- Led aerobics, yoga, core strength and kickboxing classes.
Education
Hamilton Senior HighHamilton Hill, WA
Year10
04.1986
Skills
- Team leadership
- Adaptable to change
- Fashion trend awareness
- Professionalism and etiquette
- Continuing education commitment
- Client retention strategies
- Social media promotion
- Expert haircutting techniques
- Appointment scheduling proficiency
- Hair extension application
- Salon marketing strategies
- Balayage expertise
- Creative updos
- Precision hair styling
- Advanced coloring skills
- Strong client consultation
- Customized hair treatments
- Skilled braiding techniques
- Innovative perming methods
- Expert blowouts
- Efficient time management
- Detailed highlighting
- Quick learner
- Detail-orientated
- Advanced communication skills
- Highly motivated self-starter
- Strong leader
- Conflict resolution skills
- Client consultation
- Safety compliance
- Relationship building and management
- Customer consultation
- Outstanding client retention
- Sanitation practices
- Natural hair care
- Styling tools
- Hair extensions
- Training and development
- Appointment scheduling
- Staff management
- Schedule management
- Chemical safety
- Highlights and lowlights
- Appointment coordination
- Men and women haircuts
- Color corrections
- Business management
- Hair maintenance expert
- Sales expertise
- Continuing education
- Photoshoot hairstyling
- Customer education
- Color principles
- Cuts for women
- Scalp treatments
- Marketing
- Endurance
- Networking expertise
- Razor cutting expert
- Trend expert
- Customer buying habits
- Hair artistry professional
- Salon treatments
- Outstanding customer service
- Color composition
- Color application
- Precision cutting
- Styling advice
- Salon maintenance
- Innovative hairstyling techniques
- Workstation cleaning
- Braiding and weaving
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Accomplishments
Hairdressing salon owner for 38 years
Gym owner and personal trainer
Bodybuilding competitor NABBA MISS AUSTRALIA MISS WORLD x 2 MISS UNIVERSE
Timeline
Senior Stylist
Reno’s Haircare
08.2024 - 01.2025
Senior Styist
Crown Perth
01.2022 - 03.2023
Senior Clinical Stylist
Regis Aged Care
03.2021 - 03.2023
Senior Stylist
Hair and Barber Room
03.2019 - 03.2022
Gym Owner/personal Trainer
Pure Fitness 24/7
03.2005 - 03.2016
Senior Stylist/owner
Senior Stylist
03.1990 - 03.2025
Hamilton Senior High
Year10
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