Loretta Newman

Streamlined admissions process for aged care homes within the customer service centre.
Handled high volume of inquiries and applications efficiently.
Coordinated communication with prospective residents to enhance clarity throughout admissions.
Developed standardized procedures to improve response times and accuracy in processing applications.

• Facilitated product selection and addressed medication inquiries for customers.
• Managed inventory levels and organized stock within pharmacy areas.
• Processed prescriptions accurately, ensuring compliance with regulations.
• Collaborated with pharmacists to resolve medication-related issues efficiently.
• Educated customers on proper medication usage and safety protocols.
• Conducted regular checks on expired products and initiated returns as necessary.
• Maintained comprehensive patient records, including personal details and current medications.
• Strictly adhered to confidentiality policies when handling sensitive patient information.

• Evaluated workers compensation cases for care appropriateness, cost effectiveness, and regulatory compliance.
• Applied knowledge of laws governing workers compensation.
• Supported claims administration by filing documents with state agencies and tracking claim statuses.
• Reviewed reports from claims adjusters on employee injury cases.
• Facilitated communication among employers, employees, insurers, and case managers regarding claims.
• Collaborated with Human Resources to ensure proper handling of claims.
• Assisted attorneys and legal staff with medical cases, including malpractice and workers compensation.
• Coordinated with healthcare professionals like physicians and social workers as needed.