Loretta Wolters
Redlynch,QLD
Summary
A dedicated and reliable young individual with experience working in administration, hospitality and retail services. Now seeking a casual position that will improve and refine current skills. Equipped with strong interpersonal skills that guarantee work to be completed at a high level independently and cohesively when required. Strong experience working in a fast-paced environment and under pressure.
Overview
7
7
years of professional experience
Work History
SALES CONSULTANT
Telstra
Cairns Central Shopping Centre, Shop 104-105 McLeod St
02.2024 - Current
- Developed and maintained relationships with clients to increase sales revenue
- Analyzed customer needs and preferences to recommend appropriate products
- Provided detailed product information to customers, including features, prices, and availability
- Resolved customer complaints and inquiries in a timely manner
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges
ADMINISTRATION ASSISTANT
Total Food Network
37 Redden St, Portsmith
03.2022 - 01.2024
- Ensured accurate data entry, invoicing and crediting through the company's stock management software known as Fresh
- Amended customer pricing weekly per fortnightly and/or monthly specials
- Successfully trained new admin employees on the use of company's software (Fresh, In2Food, Seaswift) alongside the day-to-day office duties (stationary orders & weekly payments)
- Gained intermediate experience utilising Microsoft tools such as Office, Excel & Outlook
- Actively managed and responded to customer orders, enquiries and complaints via email/phone/face-to-face customer service
- Collaborated with Warehouse Supervisor, General Manager & Office Manager frequently to confirm and discuss stock receivals, credit requests, quality issues, pricing negotiations
- Provided support to Office Manager in all areas of administration
- Assisted in the company's social media outreach with guidance from the FNQ Relationships Manager
- Delivered customer orders via own and/or company transport.
- Organized and maintained files, including electronic records.
- Maintained accurate department and customer records.
HOSPITALITY WORKER
Smithfield McDonald's / Fast Food Restaurant
Lot 7 / 7 Mt Milan Dr, Smithfield
10.2019 - 03.2022
- Upheld safety standards & practices at all times (clean, sanitised stations & stock rotation)
- Maintained a high-level of product quality control in all working stations (Front Counter/McCafe/Beverages/Drive-Thru)
- Engaged in friendly customer service at all times - building a good rapport for the store & as an employee
- Offered additional assistance during busy periods (overtime/called-in early/covering shifts)
- Quoted promotion deals regularly to customers
- Delivered customer orders via company transport (McDelivery)
- Reinforced previous POS skills.
RETAIL ASSISTANT
SheShe's Boutique / Retail
20 Larsen Road, Redlynch Shopping Centre
11.2017 - 12.2018
- Opened & closed the store safely.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered questions about current promotions and resolved issues according to store policies.
- Answered phones promptly and directed calls appropriately.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Assisted customers with product selection, answered queries and provided advice.
- Assisted in setting up promotional displays, signage and window displays.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
Education
Yr 12 -
St Andrews Catholic College
Redlynch, QLD01.2021
Skills
- Strong organizational & time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to handle multiple tasks simultaneously
Professional Referrals
- KAYLA ADAMS, Warehouse Supervisor - Total Food Network
EMAIL: kaylaadams@yahoo.com.au
- KURT WORTH, Shift Manager Smithfield McDonald's
EMAIL: worthkurt@gmail.com
Timeline
SALES CONSULTANT
Telstra
02.2024 - Current
ADMINISTRATION ASSISTANT
Total Food Network
03.2022 - 01.2024
HOSPITALITY WORKER
Smithfield McDonald's / Fast Food Restaurant
10.2019 - 03.2022
RETAIL ASSISTANT
SheShe's Boutique / Retail
11.2017 - 12.2018
Yr 12 -
St Andrews Catholic College
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