Lori Dykes
Glenorchy,VIC
Summary
Dynamic Store Manager with a proven track record at Fantastic Pets, excelling in customer service and team development. Expert in inventory management, enhancing stock accuracy and availability. Committed to fostering a collaborative environment while implementing process improvements that boost efficiency and reduce waste. Punctual and dedicated to achieving operational excellence.
Overview
24
24
years of professional experience
Work History
Store Manager
Fantastic Pets and Produce Store
05.2023 - Current
- Oversaw daily operations, ensuring optimal customer service and store presentation.
- Trained and developed team members, fostering a collaborative work environment.
- Implemented inventory management processes, enhancing stock accuracy and availability.
- Replenishing orders for stock and rotating stock
- Hiring staff, implementing staff rosters
- Liaising with representative, gaining knowledge on current products
- Cash reconciliation and banking
- Knowledge of Sympac Solutions
2nd Assistant Store Manager
Fantastic Pets and Produce Store
02.2004 - Current
- Assisted in daily operations, ensuring seamless store functionality and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
- Developed merchandising strategies to enhance product visibility and drive sales.
- Managed inventory levels, implementing systems for efficient stock replenishment and organization.
Deli Manager
Woolworths Supermarket
02.2002 - 02.2004
- Oversaw daily deli operations ensuring compliance with food safety standards.
- Trained and mentored staff on proper food handling and customer service techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented process improvements enhancing efficiency in meal preparation and service delivery.
Education
Year 11
Brandon Park Secondary College
Mulgrave, VIC11-1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Punctual, loyal and committed
Timeline
Store Manager
Fantastic Pets and Produce Store
05.2023 - Current
2nd Assistant Store Manager
Fantastic Pets and Produce Store
02.2004 - Current
Deli Manager
Woolworths Supermarket
02.2002 - 02.2004
Year 11
Brandon Park Secondary College