Lori West
Glebe,NSW
Summary
Efficient, discretion-assured professional, exceptionally organised Executive Assistant with 15+ years’ experience in enhancing productivity for HNWI’s, entrepreneurs and C-Suite executives across multiple organisational industries. Highly experienced in planning, organising and problem-solving to complete multiple deadline-driven projects efficiently and on time. A proactive individual who works well with minimal supervision or equally well in a team environment.
Overview
22
22
years of professional experience
Work History
EA to GROUP CHIEF COMMERCIAL OFFICER
College of Law
11.2024 - Current
- Company Overview: An international provider of practice-focused legal education, my role required a high level of discretion in managing confidential Board, governance, project, and human resource information.
- Managed high-volume email correspondence and intricate diary scheduling, precisely allocating executive time for office work and meetings
- Preparation of meeting documents including executive and Board governance reports and presentations
- Established and optimised a highly efficient office environment for the CCO, implementing key systems and procedures
- Taking Minutes of Meeting & following up on Action Items
- Extensive international travel bookings for conferences and events
- Managed highly confidential information and personal matters, including executive family scheduling and lifestyle documentation
- Credit card management, reconciliation and invoice processing (FlexiPurchase)
EA TO MANAGING DIRECTOR, BUILT TO RENT GROUP
Toplace Property / BTR Group
07.2023 - 06.2024
- Company Overview: Upon Toplace's voluntary administration, I became integral to the formation of BTR Group, assuming a multifaceted role managing its property management division, with duties including:
- Supported Administrators in financial oversight, contract management, and comprehensive research initiatives, including setting up Sharepoint
- Streamlined property report generation and data processing using the Salesforce CRM platform and trained Administrators on system
- Developed comprehensive property marketing documentation, contributing to obtaining property valuations and provided staging of apartments
- Credit card reconciliation, invoicing and basic bookkeeping
- Cultivated strong relationships with all key stakeholders, including legal team
- Coordinated the initial setup of a new real estate business, playing a key role in the website development, design and company branding
- Created storyboards and assisted with B2B video for new business website
PA to 3 GENERAL MANAGERS, RAIL DIVISION
John Holland Group
05.2023 - 07.2023
- Contract - People2People
- Orchestrated efficient email and complex diary management for 3 GMs, ensuring seamless communication and scheduling across diverse locations
- Managed comprehensive minute-taking for safety meetings, including the reconciliation of OH&S documents and the rigorous tracking of action items
- Preparation of meeting documents including management of board packs
- Managed high-volume daily domestic travel for GMs and their wider teams
- Credit card reconciliation for GMs
- Proficiently streamlined documentation database, provided training and handover
EA to MANAGING DIRECTOR & CHAIRMAN
Abadeen Group & CBRE Pty Ltd
01.2023 - 05.2023
- Company Overview: A high-profile boutique Property Development Group where I supported a dynamic, results-driven entrepreneurial Managing Director who is also the Chairman of CBRE. The role was within an incredibly fast-paced and ever-changing environment.
- Managed highly complex and rapidly changing calendars for multiple businesses, optimising MD’s time and operational flow
- Drove efficient email administration, encompassing timely responses, organised archiving, and reliable data retention
- Document preparation for all meetings, including the governance of signing of all legal contracts
- Liaised with internal and high-profile external stakeholders/investors
- Analysed and reconciled expense data for precise financial reporting
- Detailed travel coordination, including domestic and international family travel
- Lifestyle management incl. private investment and property portfolios domestically and internationally, coordination of design team and works timelines
EA/PA TO MANAGING DIRECTOR
PBD Architects
03.2022 - 12.2022
- Company Overview: A multi-disciplined mid-sized architectural and design practice specialising in luxury apartments. My role was Executive Assistant and private PA to the Managing Director. Duties include:
- Executive Assistant duties and general administrative tasks, including diary and email management for an efficient office
- Lifestyle management - detailed private holidays, family arrangements (including children) online shopping, errands, maintenance of household requirements, car services, payment of bills and credit card reconciliation
- Management of staff Performance Reviews and Practice restructure coordination
- Staff liaison, positive moral promotion, HR onboarding/offboarding duties
- Managed events and staff team building activities from conception to execution
- Social media management and marketing of business
- Established templates, documentation and guidelines for rebranding of business
INTERIOR DESIGNER
Whitefox Interiors
09.2016 - 02.2022
- Company Overview: Business Dissolved. Owner of an interior design residential and commercial small business. Transferable skills include:
- Project management, including budget management and expense reconciliation
- Running and setting up a small office / business
- High level preparation and presentation of concepts and designs for client viewing
- Exceptional customer service skills liaising with clientele, suppliers and trades
- Management and supervision of staff, including trades
EXECUTIVE ASSISTANT / OFFICE MANAGER
Envisage Events
01.2014 - 01.2016
- Company Overview: A boutique event management, promotions and publicity business catering to clients in the beauty, fashion industries and individuals seeking to enhance their public profile. Duties carried out in this role consisted of:
- Managed the day-to-day efficient running of the office, including email and diary management of frequently changing schedule
- Prepared correspondence, event contracts with clients and suppliers
- Developed and nurtured positive relationships with stakeholders and clients
- Project managed numerous events from conception to completion and ensuring within budget
EXECUTIVE ASSISTANT TO CEO
REA Group
07.2010 - 12.2013
- Company Overview: An ASX listed international digital business who owns and operates Australia’s leading property websites (realestate.com.au, realcommercial.com.au) My duties included:
- Managed a high-volume, dynamic diary and emails to ensure smooth running office
- Generated comprehensive monthly/weekly reports and presentations, effectively communicating key performance indicators and strategic updates
- Managed minute-taking, precisely capturing key decisions, and action items
- Reconciliation of credit card expenses
- Managed end-to-end planning and execution of team building and annual conference, overseeing all vendor relations, flights, interpreters, incl budgeting
- Mentor to other Executive Assistants fostering skill development and best practices
EA/ACCOUNT MANGER TO SALES DIRECTOR
Revlon
09.2006 - 06.2010
- Company Overview: At Revlon, I executed a hybrid position encompassing Executive Assistant support and dedicated Account Management. Tasks included:
- Diary management, email management including drafting all correspondence
- Directed all logistical and operational aspects for quarterly National Sales Meetings and a large-scale annual destination conference, managing complex travel and destination venue coordination
- Account Management:
- coordinated & monitored national store promotions, new product lines, product launch roll-outs and in-store event styling
- established and maintained Trade Marketing Calendars and promotional strategy documentation (marketing & stock itemisation document) for department stores nationally
- fostered and maintained stakeholder relationships with trade buyers, media personnel, service providers, buyer’s graphic designers
- managed and coordinated all buyer product viewings prior to product launches
- provide product stock to buyers for samples and photographic purposes
EXECUTIVE ASSISTANT/PERSONAL ASSISTANT TO CHAIRMAN
Trimex Pty Ltd
07.2003 - 08.2006
- Company Overview: As Executive Assistant/Personal Assistant to a High-Net-Worth Family at Australia's largest private beauty marketing company (featuring prestige brands such as Clarins, Versace, Prada, Gucci, Dolce & Gabbana, and Thierry Mugler), my key duties involved:
- Diary management and construction of email correspondence on behalf of the Chairman (an ex-Diplomat and HNWI)
- Dictation/transcribing of correspondence, in English and in French, including when the Chairman travelled extensively internationally
- Coordinated and managed international travel for the family. Travel management included the hire of staff (butler, private assistant, chauffeur), booking of luggage collection, private cars
- Managed confidential private functions and events with diplomacy and discretion
- Liaised with media, agencies, and international brand principles on behalf of the Chairman in reference to his roles with Trimex, the Fragrance Foundation of Australia, and other boards the Chairman represented
- Liaised with international celebrities for PR opportunities and events, including arranging their accommodation, cars and coordinating with their agents
- Placement of specialised advertising with magazines
- Spearheaded training schedule for the French interns. Liaised with immigration department and facilitated subclass 407 visas
- Personal errands as required, included coordination with Estate Manager, Housekeeper on schedules/tasks., purchasing gifts and undertaking maintenance of cars
Education
Bachelor of Interior Design -
Billy Blue College of Design
Certificate IV - Small Business Management
Holmesglen Institute of TAFE
Secretarial Business Diploma - undefined
Dandenong Ladies Business College
Skills
- HNWI Assistant
- Lifestyle & Personal Management
- Microsoft Office Suite
- Lotus Notes
- Photoshop
- Salesforce
- Savi (travel)
- My Workday
- FlexiPurchase
- Ferret
- SAP
- InDesign
- Adobe Suite
- Sharepoint
- Teams
- One Note
PERSONAL ATTRIBUTES
- An innovative, creative and solutions-based approach with an eye for detail
- Exceptional negotiation, communication, branding and organisational skills
- Maintains and fosters lasting stakeholder relationships
- Focuses on successfully achieving results, meeting challenges and recognising opportunities
- Executes project management tasks and events flawlessly and within budget
- Maintains discretion and diplomacy
- Calm under pressure in dynamic working environments
Awards
Commendation
Interior Design & Decoration Diploma
Merit Cert - Outstanding Assessment (Colour & Light) guide for Diploma students,
Merit Cert - Outstanding Assessment (Design Process 3 – Barbershop) guide for Diploma students
City of Sydney Hoarding Design 2016 – Top 30 finalist (2,300 applicants)
Timeline
EA to GROUP CHIEF COMMERCIAL OFFICER
College of Law
11.2024 - Current
EA TO MANAGING DIRECTOR, BUILT TO RENT GROUP
Toplace Property / BTR Group
07.2023 - 06.2024
PA to 3 GENERAL MANAGERS, RAIL DIVISION
John Holland Group
05.2023 - 07.2023
EA to MANAGING DIRECTOR & CHAIRMAN
Abadeen Group & CBRE Pty Ltd
01.2023 - 05.2023
EA/PA TO MANAGING DIRECTOR
PBD Architects
03.2022 - 12.2022
INTERIOR DESIGNER
Whitefox Interiors
09.2016 - 02.2022
EXECUTIVE ASSISTANT / OFFICE MANAGER
Envisage Events
01.2014 - 01.2016
EXECUTIVE ASSISTANT TO CEO
REA Group
07.2010 - 12.2013
EA/ACCOUNT MANGER TO SALES DIRECTOR
Revlon
09.2006 - 06.2010
EXECUTIVE ASSISTANT/PERSONAL ASSISTANT TO CHAIRMAN
Trimex Pty Ltd
07.2003 - 08.2006
Certificate IV - Small Business Management
Holmesglen Institute of TAFE
Secretarial Business Diploma - undefined
Dandenong Ladies Business College
Bachelor of Interior Design -
Billy Blue College of Design
Similar Profiles
Leatitia (Tish) HowardLeatitia (Tish) Howard
Human Resource Associate at College of LawHuman Resource Associate at College of Law
Olivia SpagnoloOlivia Spagnolo
Clinical Student at Criminal Defense Clinic, The Stuart H. Smith Law Clinic & Center for Social Justice, Loyola University New Orleans College of LawClinical Student at Criminal Defense Clinic, The Stuart H. Smith Law Clinic & Center for Social Justice, Loyola University New Orleans College of Law
Yutsha BhattaraiYutsha Bhattarai
Lecturer, International Relations, Law at National Law College & Nepal Law CampusLecturer, International Relations, Law at National Law College & Nepal Law Campus
William VerityWilliam Verity
Senior Advisor, Strategy and Communications at Verity MediaSenior Advisor, Strategy and Communications at Verity Media
Yilin LiangYilin Liang
Volunteer at 4 VoicesVolunteer at 4 Voices