Summary
Overview
Work History
Education
Skills
Timeline
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Lori Whitworth

Summary

Dedicated professional with over ten years of experience in the Aged Care sector. I am a detail-oriented team player who thrives in fast-paced, collaborative environments, where I can leverage my strong communication, data management, and organizational skills with a high degree of accuracy. My work is underpinned by a deep commitment to creating positive outcomes for older Australians.

Overview

17
17
years of professional experience

Work History

Workforce Retention Specialist

Aged And Community Care Providers Association
08.2023 - Current
  • Coordinate and deliver program outcomes aligned with organizational strategy, including stakeholder engagement and data collection.
  • Contribute as a team member to ensure program activities are completed within specified scope and timeframes.
  • Cultivate and maintain relationships with service providers and stakeholders involved in program implementation.
  • Develop program materials in collaboration with the team to support effective delivery.
  • Keep work/action plans updated and collaborate with the team to drive continuous improvement.
  • Stay informed about workforce trends and industry developments relevant to program objectives.
  • Provide support and mentorship to new entrants in the sector, fostering retention and engagement.
  • Design and implement initiatives aimed at retaining and nurturing new recruits, including providing access to learning and development opportunities.
  • Monitor new entrant engagement, gather feedback, and address concerns promptly to ensure a positive experience.
  • Represent the organization at relevant forums, meetings, and events, and provide organizational knowledge as needed.

Regional Assessor

City Of Greater Geelong
01.2021 - 07.2023
  • Successful case management of diverse portfolio of clients accessing the Commonwealth Home Support Program (CHSP).
  • Undertake holistic assessments using person-centered approach to create individualized support plans
  • Develop comprehensive client-driven goals to work towards rehabilitation and regaining independence post hospital discharge.
  • Facilitate communication between clients, their families and support networks considering biopsychosocial needs.
  • Effective communication with multidisciplinary teams, Aged Care Assessment Team (ACAT) and health care providers to support client journey
  • Arrange and attend home-based visits with clients and family networks as initial contact
  • Provide up to date information to clients and their support networks of community service options to maintain independence and autonomy at home
  • Support clients and families to navigate My Aged Care system
  • Maintain database of funded and non-funded local services that support vulnerable people in community
  • Display excellent communication, negotiation skills and empathy at all times.

Customer Liaison Officer

Emmanuel College
01.2017 - 01.2019
  • Responsible for customer service function as first point of contact for large school
  • Dealing with new family inquiries
  • Performed screening of visitors to school, conducted school tours and arranged interviews as required
  • Handling of family/student complaints and resolving issues as necessary
  • Appointment management and maintenance of records
  • Ensured all contractor documentation is up to date and accurate.

Enrolled Nurse

Sheridan Hall
01.2007 - 01.2013
  • Perform procedures such as wound care, administration of medication and measurements
  • Assistance with activities of daily living
  • Development of individualized care plans in collaboration with family, client and medical professionals
  • Assisting residents with any occupational, physiotherapy or recreational activities
  • Provide culturally appropriate care promoting respect for culture and dignity
  • Recording and reporting resident's condition
  • Positive relationships established with families, medical physicians, and allied health professionals
  • Assist with individual, family and group counselling.

Concierge/Front of House

BHP Billiton
01.2009 - 01.2011
  • First point of contact for all visitors to high security head office of BHP Billiton building in Melbourne CBD
  • Professional and superior level of customer service provided at all times
  • Allocation of all security access passes to allow entry into building and to meet with relevant staff member
  • Meticulous records kept regarding distribution of security access passes using online visitor management system
  • Maintained professional approach at all times in responding to both face to face, phone and email enquiries and complaints
  • Administration support provided to Executive level as required.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.

Education

Post Graduate Certificate - Ageing and Health

Charles Sturt University
Sydney, NSW
2024

Bachelor of Behavioural Studies (Psychology)

Swinburne University of Technology
Melbourne, VIC
2018

Certificate IV in Health (Enrolled Nurse) -

Swinburne University of Technology
Melbourne, VIC
2007

Certificate III in Aged Care -

CAE Melbourne
Melbourne, VIC
2006

Skills

  • Commitment to maintaining high standards of quality and continuous improvement in program delivery
  • Ability to work across departments and teams to achieve shared objectives and maximise resources
  • Sensitivity and understanding of cultural differences, with the ability to work effectively in diverse environments
  • Self-motivated, with a strong sense of personal responsibility
  • Ability to use critical thinking skills to break down problems, evaluate solutions and make informed decisions
  • Innovative and solution focused attitude
  • Excellent work ethic and time management
  • Strong written and oral communication

Timeline

Workforce Retention Specialist

Aged And Community Care Providers Association
08.2023 - Current

Regional Assessor

City Of Greater Geelong
01.2021 - 07.2023

Customer Liaison Officer

Emmanuel College
01.2017 - 01.2019

Concierge/Front of House

BHP Billiton
01.2009 - 01.2011

Enrolled Nurse

Sheridan Hall
01.2007 - 01.2013

Post Graduate Certificate - Ageing and Health

Charles Sturt University

Bachelor of Behavioural Studies (Psychology)

Swinburne University of Technology

Certificate IV in Health (Enrolled Nurse) -

Swinburne University of Technology

Certificate III in Aged Care -

CAE Melbourne

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