Loriebelle Solver
Camillo
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Reddy Express
09.2024 - Current
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Assistant Manager
Coles Express
12.2021 - 09.2024
- Assisted in training new staff on operational procedures and best practices.
- Collaborated with team to enhance customer service and satisfaction levels.
- Monitored inventory levels and coordinated stock replenishment efforts.
- Implemented promotional displays to increase product visibility and sales.
- Ensured compliance with safety regulations and company policies during operations.
- Supported management in daily operations, optimizing workflow for improved efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Customer Service Representative
Coles Express
03.2021 - 12.2021
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Assistant Manager
KFC Restaurant
04.2015 - 09.2020
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ensured compliance with safety regulations and company policies during operations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Customer Service Representative
KFC Restaurant
03.2014 - 09.2015
- Processed transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Wait Staff Member
Jamaica Blue Cafe
05.2012 - 11.2012
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Education
Advance Diploma - Hotel, Resort And Restaurant Management
South Metropolitan TAFE
Perth, WA02.2015
Year 11 To Year 12 -
Sevenoaks Senior College
Cannington, WA11.2014
Skills
- Active listening
- Data entry
- Microsoft Excel
- Complaint handling
- Payment processing
- Scheduling
- Product knowledge
- Paperwork processing
- Order processing
- Data collection
- De-escalation techniques
- Quality control
- Filing
- Product sales
- Product and service solutions
- Recordkeeping strengths
Timeline
Customer Service Representative
Reddy Express
09.2024 - Current
Assistant Manager
Coles Express
12.2021 - 09.2024
Customer Service Representative
Coles Express
03.2021 - 12.2021
Assistant Manager
KFC Restaurant
04.2015 - 09.2020
Customer Service Representative
KFC Restaurant
03.2014 - 09.2015
Wait Staff Member
Jamaica Blue Cafe
05.2012 - 11.2012
Advance Diploma - Hotel, Resort And Restaurant Management
South Metropolitan TAFE
Year 11 To Year 12 -
Sevenoaks Senior College
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