Summary
Overview
Work History
Education
Skills
Timeline
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Lorima Turuva

Punchbowl,NSW

Summary

Adept at project management and building strong interpersonal relationships, I excelled at EGroup Protective Services by enhancing security and safety measures and coordinating operations. My expertise in emergency response and commitment to superior customer service significantly improved operational efficiency and safety standards.

Overview

14
14
years of professional experience

Work History

Dockmaster

EGroup Protective Services
09.2022 - Current
  • Manage day to day operations of one of the biggest loading docks in Sydney
  • Organise and schedule dock bookings through the Mobile dock system on a daily basis
  • Accurately maintain and update all the clients and contractors in the booking system
  • Demonstrate customer service skills and maintain strong relationship with clients, tenants and contractors through attentive service and prompt resolution of issues
  • Enforce compliance of Shared Services Facilities House Rules for all contractors, vehicles and visitors within the loading dock and all Shared Services areas.
  • Compile and write incident reports
  • Identify hazards, defects and placing service calls
  • Facilitate smooth communication among team members through efficient reporting processes

Basement Security Night Rover

EGroup Protective Services
10.2018 - 09.2022
  • Conducting regular patrols of the loading dock and all Shared Facilities and reporting to Night Dock controller
  • Compiling and writing incident reports
  • Placing service calls
  • Conducting CCTV reviews and compiling reports upon requests from management
  • Enforcement of Shared Services House Rules on all contractors, visitors and others within the precinct
  • Managing loading dock operations from 3 am to 6 am before handing over to day shift team

Security Officer

EGroup Protective Services
03.2017 - 10.2018

Being deployed to different sites; NRL Sports Facilities - Penrith Panthers & Cronulla Sharks, and also Liverpool hospital, Bankstown hospital & Westmead hospital looking after high risk patients assigned as 'special'.

Roles ranged from:

  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Watching over aggressive mental rehab patients, suicidal patients, patients sent from detention facilities and patients in police custody.

Security Officer

Cage Security Services Pty Ltd
02.2015 - 01.2017

As a member of the Cage Security Team working under the Lendlease Security Risk Manager during the construction of the International Towers Sydney precinct at Barangaroo:

  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Carpenter & Joiner

Vuda Builders / Mahanaim Designz
01.2010 - 10.2014
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
  • Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Read and interpreted blueprints to follow specifications of projects.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Contributed to successful completion of residential and commercial projects by skillfully installing cabinetry, doors, windows, and flooring materials.
  • Measured materials to determine sizes and quantity required for construction project.
  • Planned projects by identifying necessary equipment, tools, and required assistance.

Education

Bachelor of Arts - Security Studies

Macquarie University
Sydney, NSW
02.2026

Diploma of Legal Services

University of Wollongong College Australia
Liverpool, NSW
12.2018

Skills

  • Communication and Coordination
  • Interpersonal relationship building
  • Decision-making capabilities
  • Staff Training and Development
  • Report Writing
  • Superior customer service
  • Emergency Response
  • Access Control Management
  • Building code compliance
  • Project Management

Timeline

Dockmaster

EGroup Protective Services
09.2022 - Current

Basement Security Night Rover

EGroup Protective Services
10.2018 - 09.2022

Security Officer

EGroup Protective Services
03.2017 - 10.2018

Security Officer

Cage Security Services Pty Ltd
02.2015 - 01.2017

Carpenter & Joiner

Vuda Builders / Mahanaim Designz
01.2010 - 10.2014

Bachelor of Arts - Security Studies

Macquarie University

Diploma of Legal Services

University of Wollongong College Australia
Lorima Turuva