Lorin Akdogan
Greenvale,VIC
Summary
Experienced Credit Analyst offering well-developed skills in managing teams, record updates
and financial statement reviews. Pursuing a position in a busy organization where a qualified
individual with an understanding of collections is highly sought. Flexible hard worker ready to
learn and contribute to team success. Friendly employee knowledgeable banking regulations
and regulatory compliance. Offers great communication, collaboration and organizational
skills.
Overview
5
5
years of professional experience
Work History
Personal Banking Advisor
Westpac Banking Group
08.2023 - Current
- Increased customer satisfaction by providing personalized banking solutions and product recommendations.
- Built strong relationships with clients, identifying their financial needs and offering tailored advice.
- Collaborated with colleagues to share best practices and enhance overall branch performance.
- Enhanced customer retention by proactively addressing concerns and resolving issues in a timely manner.
- Achieved sales targets by consistently meeting or exceeding assigned quotas for new accounts and referrals.
- Effectively managed risk by adhering strictly to compliance policies.
Credit Analyst
Money3 Penrith
03.2023 - 08.2023
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Customer Service Specialist
Bank Of Melbourne
09.2022 - 03.2023
- Boosted sales of financial products and services through personalized recommendations tailored to individual client needs.
- Educated clients on various investment options, enabling them to make informed financial decisions that aligned with their goals.
- Provided exceptional customer service, resulting in increased customer retention rates and positive feedback from clients.
- Developed strong relationships with clients by conducting regular follow-ups and providing ongoing support with all banking needs.
Customer Service Advisor
Bank Of Melbourne
01.2021 - 09.2021
- Activated new accounts and issued customer identification numbers.
- Verified customer identity and reviewed documentation for accuracy.
- Presented new and additional products and services to existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Assistant Retail Store Manager
Shick Homewear
11.2020 - 01.2021
- Managed scheduling for store shifts to accomplish proper staffing.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
Customer Service Representative
Shick Homewear
12.2018 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Diploma - Building And Construction
Builders Academy
11.2023
Certificate IV - Building And Construction
Builders Academy
06.2022
High School Diploma -
Strathmore Secondary Collage
11.2020
Skills
- Budgeting advice
- Financial Planning
- Investment knowledge
- Customer Service
- Branch operations
- Money Handling
- Cash Handling
- Products and Services Knowledge
- Relationship Building
- Risk Assessment
- Credit analysis
- Credit decisions
- Verbal and written communication
Languages
Turkish
Native or Bilingual
Timeline
Personal Banking Advisor
Westpac Banking Group
08.2023 - Current
Credit Analyst
Money3 Penrith
03.2023 - 08.2023
Customer Service Specialist
Bank Of Melbourne
09.2022 - 03.2023
Customer Service Advisor
Bank Of Melbourne
01.2021 - 09.2021
Assistant Retail Store Manager
Shick Homewear
11.2020 - 01.2021
Customer Service Representative
Shick Homewear
12.2018 - 11.2020
Diploma - Building And Construction
Builders Academy
Certificate IV - Building And Construction
Builders Academy
High School Diploma -
Strathmore Secondary Collage
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