Summary
Overview
Work History
Education
Skills
Timeline
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Lorinda Johnson

TAPPING,WA

Summary

Conscientious Customer Service Officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies.

Overview

7
7
years of professional experience

Work History

Customer Service Officer

Department Of Human Services - Centrelink
10.2015 - Current
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assist customers with their enquiries.
  • Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
  • Maintain accurate and current customer account data with manual forms processing and digital information updates.
  • Coordinate solutions for high volume of customer inquiries per day.
  • Collect customer feedback and make process changes to exceed customer satisfaction goals.

Education

High School Diploma -

Manurewa High School
Auckland, New Zealand
12.1979

Skills

  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Credit Card Applications
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Customer Service and Assistance
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Excellent Attention to Detail
  • Policy and Procedure Adherence
  • Confidentiality Requirements
  • Computer Proficiency
  • Patient and Empathetic

Timeline

Customer Service Officer

Department Of Human Services - Centrelink
10.2015 - Current

High School Diploma -

Manurewa High School

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Lorinda Johnson