Lorinda Johnson
TAPPING,WA
Summary
Conscientious Customer Service Officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Department Of Human Services - Centrelink
10.2015 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assist customers with their enquiries.
- Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
- Maintain accurate and current customer account data with manual forms processing and digital information updates.
- Coordinate solutions for high volume of customer inquiries per day.
- Collect customer feedback and make process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Manurewa High School
Auckland, New Zealand12.1979
Skills
- Data Entry and Maintenance
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Credit Card Applications
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Excellent Attention to Detail
- Policy and Procedure Adherence
- Confidentiality Requirements
- Computer Proficiency
- Patient and Empathetic
Timeline
Customer Service Officer
Department Of Human Services - Centrelink
10.2015 - Current
High School Diploma -
Manurewa High School
Similar Profiles
Nicole JohnstonNicole Johnston
Team Leader at Department Of Human Services - CentrelinkTeam Leader at Department Of Human Services - Centrelink
Kate FaulknerKate Faulkner
Customer Service Representative APS3 at Department of Employment and Workplace Relations - NCSLCustomer Service Representative APS3 at Department of Employment and Workplace Relations - NCSL
Koot (Sarah) GarangKoot (Sarah) Garang
CUSTOMER SERVICE SUBJECT MATTER EXPERT at CentrelinkCUSTOMER SERVICE SUBJECT MATTER EXPERT at Centrelink