LORINE SOBNA DEVI
Summary
I am passionate about contributing to community by advocating for equity through innovate ideas and partnership across healthcare. Several years of experience of providing patient centered care in community as well as hospitals Proficient in assessing individual circumstances and managing overall coordination to provide client support and assistance. Demonstrating knowledge and expertise in results-driven operational strategies that drive continuous improvement, productivity, and growth. I am committed to my personal and professional growth. I am seeking an opportunity to provide value, learn new skills and a desire to succeed in a valued and progressive organization.
Overview
9
9
years of professional experience
Work History
Patient Liaison Officer
Aushealth Research Limited
05.2023 - Current
- Liaising with various stakeholders relating to hospital fees and charges.
- Undertaking inbound and outbound calls & meeting with patients at the hospital.
- Assisting with resolution of account queries for patients and health funds.
- Showcasing ability to react well under pressure, handle and balance coinciding demands, work with frequent interruptions, and perform tasks at expected levels of professionalism
- Constantly following and implementing departmental controls, protocols, and regulations, capable of maintaining ethical conduct at all times
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Community Connector
Emerge Aotearoa
08.2022 - 02.2023
- Undertaking key responsibility in assessing and performing triage for clients, including financial, housing, education, relocation, and well-being needs, ensuring to support individuals during COVID-19 isolations
- Proficient in accessing services and arranging emergency assistance whilst establishing professional working relationships with specialist services to enable active collaboration with non-governmental organizations and government agencies
- Developed presentations for public events and community groups.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution
- responsible for driver licensing program, intake, follow-ups and successful completion. Liaising with externals/ internal stakeholders to ensure success of the driver licencing program
- Utilising discretionary funding as per policy for relief of struggle for clients. Managing all records for the funding.
Case Investigator/ Quality Audit Support
Reach Aotearoa
07.2021 - 07.2022
- Utilising industry knowledge and skills in providing support with COVID-19 symptoms management whilst escalating medical concerns to the clinical team,
- ensuring to provide isolation advice and contact tracing when needed
- Routinely auditing records and calls in accordance with the Ministry of Health guidelines with the ability to provide immediate support and feedback to callers whilst treating all information with confidentiality
- Strictly following all applicable organisation or operation policies, working practices, and procedures, ensuring service delivery is carried out in a safe manner and to a high standard
- Maintaining a professional working relationship by encouraging and building mutual trust, respect, rapport, and cooperation among team members for smooth coordination
- Exhibiting strong skill to work independently with minimal supervision, displaying sound judgement and decision-making skills to ensure quality of work meets expected standards
- Developing strategies, specific goals, and plans to prioritise, organise, and accomplish given tasks on time,
Intern
Ember Services
06.2020 - 11.2020
- Demonstrating expertise and experience in producing high-quality presentations and documentation for internal and client-facing needs, ensuring to provide up-to-date information on workplace policies
- Effectively organising activities in line with the promotion of mental health week as well as advertising and arranging ceremonies for scholarship awards, resulting in attaining the Floris De Groot scholarship
- Furthering operations and sales with remarkable time management and problem-solving skills and exhibiting a sense of urgency in meeting deadlines and delivering work to a high standard Exhibiting understanding of the requirements of a project, task, or role, with the ability to motivate team members and those under supervision towards individual and shared goals as part of a high-performance team
Academic Navigator
Oceanian Leadership Network, AUT
06.2019 - 11.2020
- Mentorship of current students to ensure successful completion of course.
- Assessment and guidance to resolve social,mental,academic and financial issues of students.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Disability Support Worker
Rescare Homes Trust
03.2016 - 11.2017
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Monitored client vital signs, administered medications, and tracked behaviour to keep healthcare supervisor well-informed.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assisted patients in accessing housing, financial assistance and other community resources.
Mental Health /Disability Support Work
Medcall Health Personnel
06.2014 - 07.2017
- Kept detailed daily logs with care actions, patient behavior, and incidents.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor's in Health Science - Health Management And Health Promotion
Auckland University of Technology
Auckland New Zealand07.2021
Bachelors of Health Science - Health Management And Health Promotion
Auckland University of Trchnology
Auckland, New Zealand2019
Skills
- Patient Instruction
- Patient Reception
- Patient Reviewing
- Patient Billing
- Informational Material Development
- Community Outreach Programs
- Reporting Support
- Disability Services
- Disability Care
- Disability Management
- Health Promotion
- Health Communication
Timeline
Patient Liaison Officer
Aushealth Research Limited
05.2023 - Current
Community Connector
Emerge Aotearoa
08.2022 - 02.2023
Case Investigator/ Quality Audit Support
Reach Aotearoa
07.2021 - 07.2022
Intern
Ember Services
06.2020 - 11.2020
Academic Navigator
Oceanian Leadership Network, AUT
06.2019 - 11.2020
Disability Support Worker
Rescare Homes Trust
03.2016 - 11.2017
Mental Health /Disability Support Work
Medcall Health Personnel
06.2014 - 07.2017
Bachelor's in Health Science - Health Management And Health Promotion
Auckland University of Technology
Bachelors of Health Science - Health Management And Health Promotion
Auckland University of Trchnology
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