Lorissa Woolcock
Perth,WA
Summary
Entrepreneurial Shop Owner known for high productivity and efficiency in task completion. Possess specialized skills in inventory management, customer service, and sales strategy development. Excel in leadership, communication, and problem-solving to enhance business operations and team performance.
Overview
21
21
years of professional experience
Work History
Shop Owner /Store General Manager
Leda Lottery Centre & Newsagency
Leda, Western Australia
10.2018 - 12.2024
- Developed and implemented marketing strategies to increase sales.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Maintained inventory levels by ordering stock as needed.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Provided excellent customer service to ensure customer satisfaction.
- Ensured compliance with safety regulations in the shop environment.
- Updated point-of-sale systems with accurate product information.
- Facilitated efficient communication between store employees and management.
- Performed regular maintenance checks on equipment used in the shop.
- Created and implemented successful business plans for store management, expansion and updates.
- Ensured compliance with regulatory standards for all operations.
Driving Instructor
Self Employed
Leda, Western Australia
01.2014 - 10.2018
- Organized and conducted driving lessons for new drivers, teaching basic operations of a vehicle.
- Provided feedback to students on their performance and provided advice on areas needing improvement.
- Explained the rules of the road in detail and demonstrated proper driving techniques.
- Assisted students in preparing for their driver's license examinations by providing practice tests.
- Instructed students on how to properly parallel park, make three-point turns, and back into parking spaces.
- Ensured that vehicles were adequately maintained before use by inspecting brakes, tires, lights, oil levels.
- Helped build confidence in novice drivers by encouraging positive reinforcement during lessons.
- Provided guidance to help students become aware of their surroundings while operating a vehicle.
- Advised students on appropriate safety measures when operating a motor vehicle such as wearing seatbelts at all times.
- Liaised with DMV and DOT staff to schedule driving tests for students.
- Developed customized lesson plans based upon each individual student's needs and skill level.
Store Manager
Caltex
Baldivis, Western Australia
02.2004 - 01.2014
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
High School Diploma -
John Curtin SHS
Fremantle, WA11-1994
Skills
- Sales strategy development
- Merchandise planning
- Health and safety regulations
- Security systems
- Shipment tracking
- Pricing strategy
- Customer service expertise
- Store maintenance
- Multitasking and organization
- Employee training
- Friendly and positive
- Store operations oversight
References
Leanne Welington
Leda Lottery Centre & Newsagency
Ph 0422 178 963
_____________________________________________________
Sophie Southam
Caltex Supervisor
Ph 0426 929 801
Timeline
Shop Owner /Store General Manager
Leda Lottery Centre & Newsagency
10.2018 - 12.2024
Driving Instructor
Self Employed
01.2014 - 10.2018
Store Manager
Caltex
02.2004 - 01.2014
High School Diploma -
John Curtin SHS