Lorna Hayman
Summary
I have an in depth understanding of operational practices and coordination. I am very efficient in day to day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity, while being a driven professional focused on delivering exceptional support for customer needs and successfully manages concerns and resolves conflicts to maximize customer satisfaction. Im an organized and dependable candidate successful at managing multiple priorities with a positive attitude. With the willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Riverwood Downs
07.2019 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Greeted guests with friendly and professional acknowledgment.
- Trained new staff members on proper customer service and hospitality policies.
- Assisted in setting up banquet tables and chairs for seamless events.
- Assisted in setting up and breaking down banquet events.
- Developed and maintained positive relationships with guests for satisfaction.
- Monitored staff performance and provided feedback and guidance.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Barista
Riverwood Downs
07.2019 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
High School Diploma -
Dungog High School
Dungog, NSW10.2022
Skills
- Customer Rights
- Custom Orders
- Guest Relations
- Event Preparation
- POS Transactions
- Infection Control Protocols
- Managing Multiple Tasks
- Food and Beverage Service
- Housekeeping
- Cocktail Knowledge
- Time management
- Teamwork and Collaboration
Certification
Cert III in retail services
Timeline
Hospitality Worker
Riverwood Downs
07.2019 - Current
Barista
Riverwood Downs
07.2019 - Current
High School Diploma -
Dungog High School
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