Summary
Overview
Work History
Education
Skills
Timeline
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LORNA BERRY

Blackburn South,VIC

Summary

Lorna has worked in the corporate world as a sales account manager, managed partnerships in federal, state and local government and has over 20 years of experience working with families from birth to 18 years old. Currently, Lorna works part-time at Hampton Park Community House in the Southern Melbourne Area as coordinator of Integrated Family Support. The family support team take referrals from The Orange Door, working with families in crisis. In Lorna's other roles, Lorna works as a disability/ youth worker, Lorna has worked closely with children, young people and adults with trauma, ID and complex behaviour across several settings including out-of-home care, community engagement and SIL sites. Lorna has a special interest in complex behaviour and trauma-informed care. Lorna is committed to volunteering and is a committee member for Centre Research Excellence Women’s Reproductive Health Monash University. Lorna sits on a global committee as a consumer representative for women with Polycystic- Ovarian Syndrome. Most recently Lorna worked on the update to the International Evidence-Based Guidelines for the assessment and management of Polycystic-Ovarian Syndrome. Lorna is also involved with Guides Victoria and was a Guide in New Zealand, Scotland and Australia. Lorna was a Victorian State delegate for POSAA for over 15 years and continues to represent the voice of people living with PCOS as a consumer advocate on the CREWHIRL PCOS guideline committee. Lorna is passionate about women's health and empowering women to be informed about their health through evidence-based research and knowledge. .

Overview

35
35
years of professional experience

Work History

Coordinator Integrated Family Support

Hampton Park Care Group
12.2021 - Current
  • Developed rapport to create safe and trusting environment for care.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Developed and implemented programs to support children's mental health and well-being.
  • Facilitated groups to address specific needs such as grief and loss, anger management and social skills.

Youth Worker

Phoenix Specilized Youth And Disabilty Support
06.2021 - Current
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Provided key emotional support to special needs youth.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.

Disability Support Worker

Melba Support Services
09.2021 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Adhered to company requirements for patient interactions and care standards.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Kept accurate records for client files and handled related paperwork.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Designed individualized plans detailing daily activities and needs for patients.

Youth Transport Worker/ NDIS Support Worker

Phoenix Youth
06.2021 - Current
  • Phoenix Specialized Youth & Disability Services operate throughout Victoria 24 hours a day, 7 days a week, 365 days of the year – our philosophy of care provision is based on providing opportunities to improve the lives of individuals and delivering the highest standard of care and support
  • We have extensive experience providing personnel to residential care services who are, for whatever reason, unable to fill rostered shifts
  • We provide qualified staff who receive ongoing work force development and training including clinical supervision, reflective practice and contemporary training specifically geared towards working with children and young people residing in residential out of home care settings as well as people with disabilities in various settings
  • Responsibilities
  • Support young people in out of home care, thru transport work, from foster care to school and return
  • Support young people in residential care 1to1 and in groups
  • NDIS support in person and via Zoom
  • Support for young people in the child protection system
  • Support young people that are in the juvenile justice system
  • Provide case notes for all
  • Achievements
  • I have built excellent relationships with the young people that I support

Support Worker

Berry Street Victoria
12.2020 - 06.2021
  • Berry Street is an independent Community Service Organization and Australian charity
  • Established in 1877, protecting and caring for children has been the common thread throughout their history
  • Responsibilities
  • Support caseworkers with the recruitment and training of foster carer’s, take notes through out thru out training and write up case notes on potential carer’s and current carer’s
  • Achievements
  • Completed multiple on boarding training, converting paper files to digital and updating CSnet with modern records for audit purposes
  • I organized a carer catch up x 2 using Evenbrite to promote
  • Attendance was increased.
  • Conducted orientation sessions and organized on-the-job training for new hires.

Business Development Manager

Melbourne Mailing
04.2019 - 11.2020
  • Melbourne Mailing is a print mail and 3rd party logistics provider
  • Responsibilities
  • Generation of new business leads and reactivation of lapsed clients
  • Account management, keeping CRM up to date with client information, quoting jobs supplier quote sourcing, procurement
  • Achievements
  • Secured significant deal involving mailing of 3.6 million units per year
  • Cold calling
  • Reactivating lapsed clients
  • Tender submissions
  • Introducing new offerings to existing clients, expanding client value
  • Visited clients to provide education and enlightenment on products and services available, and arranged follow up appointment
  • Received excellent positive feedback from clients on initial service offerings and follow up
  • Shopify integration

Business Development Manager

Melbourne BMW, dealership
06.2018 - 12.2018
  • Is Melbourne’s leading BMW, Responsibilities
  • Achievements
  • Primary accountabilities included management of leads, allocating these to sales team, along with follow up to ensure closure of deals
  • Trained and supervised sales support staff
  • Remained calm, professional and focused when dealing with disgruntled clients, collaborating with service managers to gain client intel and arrange follow up
  • Mentored sales team to call database and make a hundred calls per day and book appointments
  • Greeted clients, transitioning them to correct team member to facilitate 40-50 vehicle sales per weekend event
  • Recovered previous client
  • Listened and acknowledged concerns, resulting in client purchasing a $300k electric car
  • Salvaged situation associated with double booking of vehicle scheduled for test drive, arranging for home delivery of vehicle to client and ultimate sale of $250K vehicle

Business Development Manager

Kwik Kopy Bourke Street & MCS
06.2016 - 06.2018
  • Kwik Kopy Bourke Street and MCS are 2 print franchise in Melbourne CBD
  • Bourke Street was franchise of the year 2018, these businesses have been family owned by the same owner for 25 years
  • Responsibilities
  • Generate new business
  • Implement new CRM info business, account manage existing clients
  • Grow business
  • Achievements
  • Surmounted initial challenges including non-operational proprietors, high rate of dissatisfied clients, newly appointed Sales Manager and a disengaged workforce
  • Operated across two stores within the Melbourne CBD, implementing several process improvements to lift revenue, customer satisfaction, and team morale
  • Established new CRM system providing training and guidance to staff, demonstrating time savings of new system
  • Drove project via pitches and plan transportation to secure complex project to locate and digitise 40-year- old architectural plans, resulting in $120,000 sale and satisfied client
  • Identified two distinct demographics across both stores, collaborating with marketing manager to create targeted marketed programs to each market
  • Upon program rollout, annual revenue increased to $2.5 million across both stores
  • Mitigated risk and salvaged situation associated with poor quality output, liaising with trade printer and client to provide solution within timelines and to stringent standards

Business Development Manager

Tinbot
12.2012 - 06.2016
  • Tinbot is a full stack digital agency and managed WordPress host
  • Responsibilities
  • Generate new business
  • Implement new CRM info business, account manage existing clients
  • Grow business, recruit staff maintain company polices
  • Achievements
  • Expanded the business over a three-year period, increasing leads by over 40% through business networking, consistent follow up and long-term management of client relationships
  • Established a large client base of over 100 accounts
  • Managed the implementation of Zoho CRM and HubSpot CRM for key clients that included Veneto Club, Rassler Engineering, Urban Remedy and other professional services agencies
  • Trained, coached and mentored new and existing staff members on products, CRM application, accountant management incorporating consultative, solution and value based selling strategies

Corporate Sales Manager/ Business

Dev Weight Watchers
12.2005 - 12.2012
  • Weight Watchers is the world’s most successful weight loss, wellness program
  • Responsibilities
  • Sell Weight Watchers to corporate clients, Councils local gov federal gov state gov; recruit and train staff provide ongoing training and feedback
  • Facilitate information sessions to staff
  • Achievements
  • Increased business by 44% for quarter two of 2009, while simultaneously surpassing revenue target by 204% in first quarter of 2010
  • Secured 100% client retention across four consecutive years through long term relationship building, and ensuring services were delivered as promised
  • Surpassed KPIs including new business acquisition targets by 125%, client visits by 188% and new business referrals by 100%

Corporate Sales Manager

01.2000 - 01.2012

Child Care Worker

01.1995 - 01.2005

Qualified Chef

Aged Care Box Hill Council
01.1990 - 01.1995

Education

Certificate IV in Workplace Training and Assessment -

SWINBURNE UNIVERSITY
2015

Diploma -

SWINBURNE TAFE, apprenticeship BOX HILL INSTITUTE
2000

Advanced -

1990

Skills

  • COMPUTER / TECHNICAL SKILLS
  • Microsoft Office Suite; XERO; various CRM CSNET Family Journey ZOHO Hubspot, Helga IRIS
  • Public Speaking
  • Teamwork and Collaboration
  • First Aid/CPR
  • Cultural Awareness
  • Networking
  • Time Management
  • Record keeping

Timeline

Coordinator Integrated Family Support

Hampton Park Care Group
12.2021 - Current

Disability Support Worker

Melba Support Services
09.2021 - Current

Youth Worker

Phoenix Specilized Youth And Disabilty Support
06.2021 - Current

Youth Transport Worker/ NDIS Support Worker

Phoenix Youth
06.2021 - Current

Support Worker

Berry Street Victoria
12.2020 - 06.2021

Business Development Manager

Melbourne Mailing
04.2019 - 11.2020

Business Development Manager

Melbourne BMW, dealership
06.2018 - 12.2018

Business Development Manager

Kwik Kopy Bourke Street & MCS
06.2016 - 06.2018

Business Development Manager

Tinbot
12.2012 - 06.2016

Corporate Sales Manager/ Business

Dev Weight Watchers
12.2005 - 12.2012

Corporate Sales Manager

01.2000 - 01.2012

Child Care Worker

01.1995 - 01.2005

Qualified Chef

Aged Care Box Hill Council
01.1990 - 01.1995

Certificate IV in Workplace Training and Assessment -

SWINBURNE UNIVERSITY

Diploma -

SWINBURNE TAFE, apprenticeship BOX HILL INSTITUTE

Advanced -

LORNA BERRY