Lorna Mashingaidze
Doncaster East
Summary
Enthusiastic support worker with a strong desire to contribute to team success through hard work, attention to detail, and exceptional organisational skills. Clear understanding of clients' needs and workplace procedures. Dedicated to providing compassionate care and support to individuals with disabilities. Implement personalised care plans and facilitate daily living activities, enhancing clients' quality of life. Excellent communication and problem-solving skills to effectively address clients' needs. Motivated to continuously learn, grow, and excel in role.
Overview
13
13
years of professional experience
Work History
Disability Support Worker
OC Connections
11.2021 - Current
- Documented daily activities, behaviours and incidents for permanent record.
- Analyzed overall client performance and recommended adjustments to care plan goals.
- Maintain accurate, current and compliant financial records by monitoring and addressing variances.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Adhered to all company requirements for patient interactions and care standards.
- Assist clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Checked medication schedules and patient needs to enforce correct medication administration.
Disability and Age Care Support Worker
Centacare Community Services
09.2018 - 05.2021
- Documented daily activities, behaviours and incidents for permanent record.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Adhered to all company requirements for patient interactions and care standards.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Checked medication schedules and patient needs to enforce correct medication administration.
Support Worker (Community Age Care)
Suncare Community Services
01.2016 - 06.2018
- Assisted in implementation of community support services in alignment with needs.
- Kept clients engaged in social networks and communities.
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
Sales Consultant
Factorie
07.2013 - 11.2015
- Operating Register transactions for customers.
- Maintaining a clean, safe and tidy workplace.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Retail Customer Service Consultant
Woolworths
02.2012 - 01.2013
- Operate Register transactions.
- Provide customers with an engaging friendly and knowledgeable service.
- Help drive sales and create strong customer advocacy.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Assisted customers by answering questions and fulfilling requests.
Education
Certificate III - Individual Support
Care College
Brisbane, QLD08.2018
Certificate II - Business
Harristown State High School
Toowoomba, QLD11.2013
High School Diploma - undefined
Harristown State High School
Toowoomba, QLD11.2013
Skills
- Medication management
- Home maintenance
- Personal care support
- Daily living assistance
- Appointment management
- Assessing needs
- Detail-oriented
- Excellent work ethic
- Residential upkeep duties
- Problem-solving
- Computer skills
- Meal planning and preparation
- Family communication
- Cultivating meaningful partnerships
- Client transportation
- Client confidentiality
Timeline
Disability Support Worker
OC Connections
11.2021 - Current
Disability and Age Care Support Worker
Centacare Community Services
09.2018 - 05.2021
Support Worker (Community Age Care)
Suncare Community Services
01.2016 - 06.2018
Sales Consultant
Factorie
07.2013 - 11.2015
Retail Customer Service Consultant
Woolworths
02.2012 - 01.2013
Certificate II - Business
Harristown State High School
High School Diploma - undefined
Harristown State High School
Certificate III - Individual Support
Care College
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