Lorraine Asher
Melbourne,VIC
Summary
Account manager with a strong focus on client relationship management and campaign strategy. Expertise in coordinating and executing successful campaigns that drive results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Campaign Manager
IVE Group
Melbourne, VIC
02.2023 - Current
- Established and maintained working relationships with clients
- Monitored progress of campaigns and provided regular updates on performance metrics.
- Managed project timelines to ensure timely delivery of campaign assets.
- Coordinated with vendors and partners for seamless campaign execution.
Administration Coordinator
Western Health
Melbourne, VIC
01.2020 - 01.2023
- Coordinated administrative tasks to support healthcare professionals and streamline operations.
- Trained new team members on administrative protocols and office software, enhancing onboarding process.
- Facilitated communication among team members to align on meeting objectives, improving collaboration.
- Managed scheduling and appointments for patient consultations and services.
Customer Service Representative
Jetstar Airways
Melbourne, VIC
05.2019 - 05.2020
- Assisted customers with flight schedule and ticketing inquiries, enhancing their travel planning experience.
- Engaged customers to identify needs, resolve issues, and provide clear product information, improving overall satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Delivered exceptional customer service, contributing to increased customer loyalty and positive feedback.
Strategic Account Manager
Australia Post
Melbourne, VIC
07.2017 - 04.2019
- Managed strategic relationships with key clients to improve service delivery outcomes.
- Developed strategic account plans to align with client business objectives.
- Coordinated cross-functional teams to provide tailored solutions for client needs.
- Collaborated with internal teams to streamline account management processes.
- Conducted regular business reviews to assess client satisfaction and engagement.
- Nurtured professional relationships through regular client meetings and proactive check-ins.
Account Manager
Fuji Xerox
Melbourne, VIC
07.2007 - 06.2017
- Created strategies that enhanced revenue growth from existing accounts.
- Coordinated communication between clients and internal teams, aligning project goals effectively.
- Acted as the primary contact for client concerns, addressing needs promptly.
- Resolved customer complaints in a timely manner.
- De-escalated customer interactions by providing alternative solutions to issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Diploma of Business - Business Communication
Dundalk Institute of Technology
Dundalk Ireland Skills
- Campaign strategy
- Metrics analysis
- Project management
- Vendor coordination
- Marketing communications
- Client relationship management
- Adaptability to change
- Effective communication
Certification
Cert IV Health Administration
Timeline
Campaign Manager
IVE Group
02.2023 - Current
Administration Coordinator
Western Health
01.2020 - 01.2023
Customer Service Representative
Jetstar Airways
05.2019 - 05.2020
Strategic Account Manager
Australia Post
07.2017 - 04.2019
Account Manager
Fuji Xerox
07.2007 - 06.2017
Diploma of Business - Business Communication
Dundalk Institute of Technology