Lorraine Berry
Woomera Prohibited Area,SA
Summary
Dynamic customer service professional with a strong work ethic and exceptional communication skills. Proven track record in enhancing guest experiences and streamlining operations. Highly adaptable, with expertise in training and mentoring staff, and proficient in hotel management software, ensuring efficient service delivery and guest satisfaction.
Equipped with strong problem-solving abilities. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Military background working at present at Woomera Defence base
Overview
40
40
years of professional experience
1
1
Certification
Work History
Hotel Front of House Concierge
Skout
01.2025 - Current
- Assisted guests with inquiries and provided information about local attractions and services.
- Coordinated reservations for dining, transportation, and entertainment to enhance guest experiences.
- Managed front desk operations, ensuring prompt check-in and check-out procedures.
- Responded to guest complaints and requests, demonstrating strong problem-solving skills.
- Maintained knowledge of hotel amenities to provide accurate recommendations to guests.
- Developed familiarity with hotel management software RMS, DHA, IClean and DBS for efficient reservation processing and guest tracking.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Pathology Coordinator
QML/Western Diagnostics
08.2013 - 01.2025
- Coordinated specimen collection and processing to ensure timely delivery for diagnostic testing.
- Managed patient data entry in laboratory information systems for accurate record-keeping and reporting.
- Assisted medical staff in maintaining compliance with regulatory standards and accreditation requirements. On boarding of new staff. Coordinating 110 staff within 60 clinics to deliver and improve customer experience and performance. Payroll administration and usage of SAP
- Streamlined communication between pathology departments to enhance workflow efficiency and response times.
- Developed and delivered training programs to enhance employee skills and knowledge retention.
- Coordinated workshops focusing on compliance, safety, and best practices within the organization.
Assistant Manager, Customer Service
Toby Restaurants and Hotels
03.1986 - 08.2013
- Led customer service initiatives to enhance satisfaction and streamline operations.
- Trained and mentored staff to improve service quality and team performance.
- Analyzed customer feedback to identify areas for process improvement and implement solutions.
- Developed training materials to ensure consistent service delivery across teams.
- Coordinated schedules and resources to optimize workflow and meet customer demands.
- Resolved complex customer issues, enhancing retention and loyalty through effective communication.
- Implemented performance metrics to assess team efficiency and drive continuous improvement efforts.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
Education
Bachelor of Science - Forensic Science
Derby University
England UK05-2012
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Excellent multitasking
- Effective call management
- Exceptional communication
- Training and mentoring
- Detail-oriented approach
- Team leadership
- Effective decision making
Certification
- RSA
- Training Skills 1 and 2
- Paramedicine Diploma
Timeline
Hotel Front of House Concierge
Skout
01.2025 - Current
Pathology Coordinator
QML/Western Diagnostics
08.2013 - 01.2025
Assistant Manager, Customer Service
Toby Restaurants and Hotels
03.1986 - 08.2013
Bachelor of Science - Forensic Science
Derby University