Lorraine Blaubaum

• Performed routine data entry and document management.

• Performed data entry and other administrative tasks to keep records and files organized and accurate.

This role was for Community Care Tasmania, and was a 6 week temporary employment project. The business upgraded their computer system from ICare to Nightingale, and I was employed to help with the data entry and uploading information, to ensure a smooth changeover to a new system, which has now been completed successfully.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Provided exceptional customer service through phone, and email channels.
• Required a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.

• Help large volume of customers every day with positive attitude and focus on customer satisfaction.
• Respond to customer calls and emails to answer questions about products and services.
• Assist call-in customers with questions and orders.
• Communicating with clients regarding account services, statements, and balances.
• Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
• Complete data entry to record call notes, suggestions and questions.
• Manage payments, updated account balances and discuss subsequent payments with customers to keep accounts on track.
• Coordinate solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
• Process invoices for payments to our suppliers

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Generated and reported performance metrics to management to inform decision-making.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings

• Confirmed appointments, communicated with clients, and updated client records.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Organized, maintained and updated information in computer databases.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Carried out routine servicing and cleaning of information displays, retail displays, visitor reception areas, visitor amenities
• Collected park fees, sold merchandise, and balance and end of day banking
• Operated cash registers and computer based POS systems

• Coordinated with various divisions and departments in servicing of routine banking transactions.
• Extended and sustained relationships with customers to maintain and grow business.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Educated customers on features and benefits of banking products and services.
• Opened, closed, and updated accounts for customers.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Provided advice on different bank products and financial options.
• Tracked and processed customer account requests and applications.
• Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
• Provided customers with additional information regarding account services.