Summary
Overview
Work History
Education
References
Timeline
Generic

Lorraine Bosveld

Yaroomba,QLD

Summary

Dedicated employee known for punctuality, exceptional customer service and positive attitude. Flexible hard worker ready to learn and contribute to team success. Successful Flight Attendant with strong dedication to safety, known for excellent service and friendly, personable attitude.

Overview

18
18
years of professional experience

Work History

Cabin Crew Member

Bonza Airlines
Sunshine Coast, QLD
02.2023 - Current
  • Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
  • Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
  • Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
  • Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
  • Provided first aid assistance to passengers when necessary.
  • Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
  • Responded promptly to customer complaints or requests for service during flights.
  • Verified that all doors were secured before take off and landing.
  • Monitored passenger consumption of alcohol on board flights according to company policy.
  • Maintained a professional appearance at all times while interacting with customers.

Volunteer/Community Involvement

Villages of Life
Launceston, Tasmania
12.2006 - Current
  • Coordinated volunteer efforts during fundraising events.
  • Spoke to community groups to explain and interpret purposes, programs and policies.
  • Handled administrative procedures to meet objectives set by boards of directors and Fundraising Gala Ball Committee.
  • Assisted in management of overseas group travel arrangements and leading of groups.

Community Aged Care Worker

Home Instead Senior Care
Kawana, Sunshine Coast, Queensland
11.2019 - 02.2023
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Follow care plan and directions to administer medications.
  • Drive clients to shops, attend doctor appointments and run errands.
  • Aid with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Supported bathing, dressing and personal care needs.
  • Greeted passengers and provided assistance with boarding, s
  • Observed and documented changes in the physical and mental condition of clients.

Assistant In Nursing

Health Care Australia
Sunshine Coast, QLD
10.2019 - 10.2020
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided companionship to elderly and disabled clients in their residential facilities.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.

Enrolled Nurse

Sunshine Coast University Hospital
Birtinya, Queensland
02.2019 - 11.2019
  • Prepared trays, instrument packs and surgical sets.
  • Readied instruments for sterilization procedures and completed decontamination protocols.
  • Gathered and prepared instruments and surgical supplies.
  • Recorded results of biological and diagnostic tests.
  • Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning.
  • Sorted incompatible sets of instruments, trays and medical equipment.
  • Packaged instruments into peel pouches and properly labeled pouches.
  • Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
  • Monitored expired sterilization dates and rotated stock to minimize processing.
  • Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
  • Sterilized dental equipment and examination rooms in accordance with infection control policies.
  • Operated and maintained steam autoclaves, keeping records of loads completed, items in loads and maintenance procedures performed.
  • Assembled and wrapped trays of instruments for operating rooms and clinics.

Enrolled Nurse

Calvary Health Care, St Vincents, Theatre
Launceston, Tasmania
04.2017 - 11.2018
  • Prepared operating rooms by setting out and verifying equipment and assessing for compliance with asepsis standards.
  • Observed body language, movement and demeanor to anticipate surgeon's needs and maintain procedure sterility during operation.
  • Consulted medical sources to gain knowledge of emerging and updated procedures and select equipment for procedures or treatments.
  • Prepared operating room for patient procedures and assisted with clean up after procedures.
  • Observed, checked and monitored equipment used during surgery to confirm proper operation.
  • Handled laboratory specimens and inspected containers for correct packaging and labeling.
  • Counted surgical instruments and sponges used in procedures upon completion of operations.
  • Maintained aseptic environment to prevent patient infections or other unwanted outcomes.
  • Delivered exceptional care to patients throughout the entire surgical lifecycle to support positive health outcomes.

Enrolled Nurse

Calvary Health Care, St Lukes
04.2017 - 11.2018

Graduate Enrolled Nurse

Calvary Health Care, St Lukes
04.2015 - 04.2017

Personal Care Assistant

Presbyterian Care Legana
10.2014 - 04.2015

Personal Care Assistant

The Manor Complex Kings Meadows
12.2009 - 03.2015

Cafe- Manager

Temptations
04.2008 - 12.2009

Restaurant Supervisor

Novotel Launceston
06.2006 - 04.2008

Education

Diploma of Nursing -

Tas Tafe
Lunceston Tasmaniaa
09.2014

Certificate 3 in Aged Care Work -

Tafe Tasmania
Launceston
07.2008

Certificate 3 in Home And Community Care

Tafe Tasmania
Launceston Tasmania
07.2008

Hospitality Traineeship

Drysdale Hospitality College
Launceston Tasmania
1993

References

Referees

Laura Khodakovskiy- Head of Inflight Customer Experience- Bonza Airlines- 

Ph 0403067612

Kim Carson- Cabin Supervisor- Bonza Airlines- Ph 0417405991

Sonia Griffiths - Clinical Nurse- Central Sterilising Unit SCUH- Ph 0407036544

Lynette Stebbings- Nurse Unit Manager Calvary St Vincents Theatre- Ph 0409243858

Timeline

Cabin Crew Member

Bonza Airlines
02.2023 - Current

Community Aged Care Worker

Home Instead Senior Care
11.2019 - 02.2023

Assistant In Nursing

Health Care Australia
10.2019 - 10.2020

Enrolled Nurse

Sunshine Coast University Hospital
02.2019 - 11.2019

Enrolled Nurse

Calvary Health Care, St Vincents, Theatre
04.2017 - 11.2018

Enrolled Nurse

Calvary Health Care, St Lukes
04.2017 - 11.2018

Graduate Enrolled Nurse

Calvary Health Care, St Lukes
04.2015 - 04.2017

Personal Care Assistant

Presbyterian Care Legana
10.2014 - 04.2015

Personal Care Assistant

The Manor Complex Kings Meadows
12.2009 - 03.2015

Cafe- Manager

Temptations
04.2008 - 12.2009

Volunteer/Community Involvement

Villages of Life
12.2006 - Current

Restaurant Supervisor

Novotel Launceston
06.2006 - 04.2008

Diploma of Nursing -

Tas Tafe

Certificate 3 in Aged Care Work -

Tafe Tasmania

Certificate 3 in Home And Community Care

Tafe Tasmania

Hospitality Traineeship

Drysdale Hospitality College

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