Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Lorraine Butlin

Mackay,QLD

Summary

Proven leader in hospitality and business management, with a track record of elevating customer satisfaction and streamlining operations for efficiency. At Roses Cafe, significantly enhanced service quality and team productivity. Skilled in business marketing and relationship building, adept at fostering client loyalty and driving sales growth. Demonstrates exceptional verbal communication and small business operations acumen.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Owner/Hotel Operator

Self Employed
06.2016 - 05.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Trained and motivated employees to perform daily business functions.

Owner of Lease / Operator Hotel

Self Employed Web
02.2010 - 05.2016

Same Job responsibilities as above

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Owner / Operator Motel

Self Employed Web
03.2007 - 12.2010
  • Managed day-to-day business operations.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Established foundational processes for business operations.

Cafe Supervisor

Roses Cafe
02.2006 - 12.2007
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
  • Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.

Owner / Operator

Self Employed Web
01.2002 - 09.2005
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Consulted with customers to assess needs and propose optimal solutions.

Partnership Manager

Ken and Vickie Higgins
12.1999 - 10.2001
  • Conducted regular business reviews with partners to assess progress against goals, adjusting strategies as needed to drive success.
  • Established clear performance metrics for each partnership agreement which were monitored regularly ensuring accountability from all parties involved.

Cabinetmaker

RD Cabinetmaking
01.1996 - 12.1999
  • Installed hardware such as drawer pulls, hinges, and handles.
  • Read and interpreted design plans to understand project specifications.
  • Maintained safe and organized workspace to minimize risk of injury.
  • Blueprint design understanding
  • Measured and cut materials to specified dimensions to achieve precise fit.
  • Inspected completed cabinets for quality assurance.
  • Measure and quote kitchens

Cabinetmaker

Bernie Canenio / Freedom Homes
02.1989 - 06.1995
  • Installed hardware such as drawer pulls, hinges, and handles.
  • Read and interpreted design plans to understand project specifications.
  • Maintained safe and organized workspace to minimize risk of injury.
  • Blueprint design understanding
  • Installation understanding
  • Measured and cut materials to specified dimensions to achieve precise fit.
  • Troubleshot issues with cabinetry installations, promptly addressing concerns to ensure complete customer satisfaction.
  • Repaired cabinets and cabinet parts.

Education

High School Diploma -

Bundaberg State High School
Bundaberg, QLD
11.1988

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Employee Development
  • Sales Leadership
  • Business Administration
  • Business marketing

Certification

  • Certified Cabinetmaker Freedom Homes - 1989/1995

Interests

  • DIY and Home Improvement
  • Woodworking

Timeline

Owner/Hotel Operator

Self Employed
06.2016 - 05.2022

Owner of Lease / Operator Hotel

Self Employed Web
02.2010 - 05.2016

Owner / Operator Motel

Self Employed Web
03.2007 - 12.2010

Cafe Supervisor

Roses Cafe
02.2006 - 12.2007

Owner / Operator

Self Employed Web
01.2002 - 09.2005

Partnership Manager

Ken and Vickie Higgins
12.1999 - 10.2001

Cabinetmaker

RD Cabinetmaking
01.1996 - 12.1999

Cabinetmaker

Bernie Canenio / Freedom Homes
02.1989 - 06.1995

High School Diploma -

Bundaberg State High School
Lorraine Butlin