Lorraine Causo
Melbourne,VIC
Summary
Hardworking Account Manager with 13 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
19
19
years of professional experience
Work History
Account Manager
BPM Australia PTY LTD
Melbourne, Victoria
02.2010 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Presented product features and advantages to potential customers during sales meetings.
- Collaborated with marketing team to develop promotional materials for clients.
- Assisted in developing pricing models based on competitor analysis.
- Attended trade shows and conferences as a representative of the company.
- Generated leads through cold calling activities.
Sales Representative Team Leader
BPM Australia PTY LTD
Melbourne, Victoria
09.2005 - 02.2010
- Developed and implemented team strategies to increase sales productivity.
- Encouraged team members to exceed individual sales goals.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Conducted regular meetings with the team to review performance metrics and set objectives.
- Created individual performance plans for each Sales Representative on the team.
- Analyzed customer data to identify potential sales opportunities.
- Resolved customer complaints promptly and professionally.
- Sourced new leads through industry contacts, cold calling, and other methods of outreach.
- Developed relationships with key customers in order to secure long-term business partnerships.
- Communicated regularly with upper management regarding progress towards departmental objectives.
- Identified areas of improvement within the team's processes and procedures.
- Organized events such as trade shows or conferences to promote products or services.
- Implemented incentive programs designed to motivate Sales Representatives.
Skills
- Account Management
- Customer Service
- Customer training
- Territory Management
- Sales Development
- Team Training
Affiliations
- Gym
- Pilates
- Walking
- Reading
- Music
Timeline
Account Manager
BPM Australia PTY LTD
02.2010 - Current
Sales Representative Team Leader
BPM Australia PTY LTD
09.2005 - 02.2010
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