Lorraine Cohen
Alexandria,NSW
Summary
A results-oriented and strategic Product Director with a proven track record of driving success through innovation and operational excellence. "With almost two decades of experience in operations, there's been a development of a comprehensive understanding of how to effectively lead cross-functional teams to deliver exceptional products and services. Background includes overseeing product lifecycles from conception to launch, implementing efficient processes to streamline operations, and optimising resource allocation to maximise productivity and profitability. Thrives in a fast-paced environments where collaboration, creativity, and strategic thinking are paramount. Leveraging expertise in both product development and operational management, dedicated to driving continuous improvement and achieving organizational objectives.
Overview
18
18
years of professional experience
Work History
Director of Product
NielsenIQ
04.2023 - Current
- Regularly reviewed competitor offerings to ensure our products remained at the forefront of industry trends and innovations.
- Mentored junior team members in best practices for product management, fostering a culture of continuous improvement.
- Led cross-functional teams for successful product launches, with the latest being the launch of NIQ's new Omnishopper product
- Managed vendor relationships with expertise in selecting, negotiating with, and overseeing suppliers and service providers to minimise costs, and ensure quality outcomes.
- Negotiated contracts with suppliers and manufacturers, securing favourable terms that benefited both parties involved.
- Enhanced product development process by implementing agile methodologies and streamlining team communication.
- Presented insights from user feedback analysis at key meetings which resulted in actionable improvements being implemented quickly.
- Built strong relationships with key stakeholders across departments, enhancing collaboration on critical decisions
- Established clear product vision and strategy, aligning business goals with customer needs.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Analysed metrics to measure product performance.
- Prioritised roadmap in order to achieve product goals and metrics.
Client Liaison Lead - Global Clients
NielsenIQ
11.2021 - 04.2023
- Served as a primary point of contact for clients during project implementation phases, ensuring their questions were answered promptly and accurately.
- Fostered a collaborative environment among internal teams involved in fulfilling client requests by sharing information openly and consistently communicating expectations around deadlines.
- Collaborated with internal teams to ensure prompt delivery of products and services, exceeding client expectations.
- Enhanced client relations by addressing concerns and providing timely solutions to issues.
- Resolved conflicts and negotiated resolutions between clients and internal stakeholders, maintaining a positive working environment.
Associate Director - Global Reporting
NielsenIQ
10.2018 - 10.2021
- Led the successful migration of legacy systems to modern platforms, ensuring minimal disruption to ongoing operations.
- Developed custom reporting solutions to address unique client business requirements
- Streamlined report generation process, resulting in reduced turnaround time and increased team productivity.
- Customised dashboards to meet the specific needs of various clients
- Trained junior team members on best practices in data reporting, ensuring consistency across the organisation.
- Established standard operating procedures for the team, promoting a culture of continuous improvement and compliance.
Report Liaison Manager
NielsenIQ
04.2016 - 03.2018
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Managed offshore teams and budgets effectively, ensuring resources were allocated strategically to maximise efficiency
- Developed comprehensive documentation for all aspects of the reporting function, facilitating easy reference for future projects.
- Spearheaded initiatives aimed at improving overall data literacy across the organization through training sessions and workshops.
Client Onboarding Leader
Nielsen
07.2015 - 04.2016
- Streamlined client onboarding process with effective communication and timely followups.
- Facilitated client onboarding processes, creating seamless transitions into new account partnerships.
- Reduced client onboarding time with efficient project management and clear communication strategies.
- Streamlined client onboarding procedures, ensuring a smooth transition into the company''s services.
- Supported new client onboarding by conducting timely conflict checks and escalating issues as needed.
Senior Operations Manager
Nielsen
11.2012 - 06.2015
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Developed systems and procedures to improve operational quality and team efficiency.
- Allocated resources to planned programs according to business objectives.
Client Manager
CoreData
07.2012 - 10.2012
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Operations Manager
CoreData
01.2012 - 07.2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Regional Program Manager
The Nielsen Company
08.2007 - 01.2012
- Collaborated with global counterparts to share best practices and align on common goals.
- Managed regional budgets effectively, optimising resource utilisation and reducing expenses.
- Developed successful regional strategies for increased collaboration among team members.
- Enhanced program efficiency by streamlining processes and implementing time-saving tools.
Senior Project Manager
Marketing Research Associates
02.2007 - 08.2007
- Developed innovative research strategies to collect accurate data, leading to impactful findings and actionable insights.
- Led a team of junior researchers, providing mentorship and guidance to ensure their professional development and success within the organization.
- Streamlined project management for timely completion of research projects, ensuring high-quality results and client satisfaction.
Senior Project Manager
I-Link Research Associates
08.2006 - 02.2007
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained schedules to meet key milestones at every project phase.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
Education
Human Resources Management
TAFE Digital
10.2024
Skills
- Data-driven decision-making
- Product Roadmapping
- Product Documentation
- Product Training
- Product Lifecycle Management
- Product Strategy
Timeline
Director of Product
NielsenIQ
04.2023 - Current
Client Liaison Lead - Global Clients
NielsenIQ
11.2021 - 04.2023
Associate Director - Global Reporting
NielsenIQ
10.2018 - 10.2021
Report Liaison Manager
NielsenIQ
04.2016 - 03.2018
Client Onboarding Leader
Nielsen
07.2015 - 04.2016
Senior Operations Manager
Nielsen
11.2012 - 06.2015
Client Manager
CoreData
07.2012 - 10.2012
Operations Manager
CoreData
01.2012 - 07.2012
Regional Program Manager
The Nielsen Company
08.2007 - 01.2012
Senior Project Manager
Marketing Research Associates
02.2007 - 08.2007
Senior Project Manager
I-Link Research Associates
08.2006 - 02.2007
Human Resources Management
TAFE Digital
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