Lorraine Coorey
Baulkham Hills,NSW
Summary
A hardworking and passionate job seeker eager to secure a position. Prepared and enthusiastic about assisting the team in attaining company objectives through a combination of independent learning and collaborative effort. Positively embracing challenges contributes to a willingness to learn new skills while simultaneously building the existing ones. With multiple years in customer service, passion and dedication is practiced to provide the highest quality service through effective communication and building relationships.
Overview
6
6
years of professional experience
Work History
Shoe Salesperson
Billini
05.2023 - Current
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
- Operated cash register to record transactions accurately and efficiently.
- Completed point of sale opening and closing procedures.
Cafe Worker
The Shed Cafe
04.2023 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly attitude when addressing and resolving customer issues and complaints.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Jewelry Salesperson
The Silver Collective
03.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
Assistant Baker
Chrissys Cookies
01.2018 - 01.2023
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Washed dishes and sanitized prep area at end of each shift.
- Approved products before sale to maintain highest level of quality control.
Food and Beverage Attendant
VenuesLive
10.2021 - 03.2022
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Sales Assistant
Target
10.2021 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability and pricing.
- Completed orders and organized product deliveries to meet customer timetables.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Hairdresser Assistant
Family Business
01.2018 - 01.2021
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Shampooed, conditioned and rinsed guests' hair while educating clients on product benefits to increase product sales.
Education
Bachelor Of Commerce - Business
Macquarie University
Sydney, NSW02.2023
High School Diploma -
Our Lady of Mercy College
Parramatta, NSW09.2022
Primary School -
Our Lady of Lourdes
Baulkham Hills, NSW12.2016
Skills
- Time management
- Maintaining Clean Work Areas
- Team Cooperation
- Register Opening and Closing
- Customer service
- Upselling Strategies
Timeline
Shoe Salesperson
Billini
05.2023 - Current
Cafe Worker
The Shed Cafe
04.2023 - Current
Jewelry Salesperson
The Silver Collective
03.2023 - Current
Food and Beverage Attendant
VenuesLive
10.2021 - 03.2022
Sales Assistant
Target
10.2021 - 03.2022
Assistant Baker
Chrissys Cookies
01.2018 - 01.2023
Hairdresser Assistant
Family Business
01.2018 - 01.2021
Bachelor Of Commerce - Business
Macquarie University
High School Diploma -
Our Lady of Mercy College
Primary School -
Our Lady of Lourdes
References
Amber Murray (Store Manager) - The Silver Collective
amber-murray@outlook.com
0421 007 509
Leeanne Neto (Store Manager)- Billini
leeanne0410@hotmail.com
0410 528 383
Gerald Morillo (Store Manager) - The Shed
gerald@collectivehospitality.com.au
0412 933 663
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