Summary
Overview
Work History
Education
Skills
Award from The Hon. Chris Minns MP
TIES award
Interests
Timeline
Generic

Lorraine Haeusler

Summary


Detail-oriented individual with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in working under pressure, process improvement, and effective problem resolution. Dependable and results-driven, with a positive attitude, attention to detail and willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience

Work History

AG Operations Manager/Parcel Delivery Officer

Australia Post
11.2020 - Current
  • Assisted in daily operations management, ensuring smooth workflow and adherence to safety protocols.
  • Analyzed and reported on key performance metrics to senior management.
  • Contributed to team meetings by providing input on process improvements and operational challenges.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Trained and guided team members to maintain high productivity and performance metrics.

Settlement Coordinator/Reconciliation Specialist

ING Direct
03.2007 - 06.2015
  • Coordinated settlement processes to ensure accurate and timely disbursements.
  • Consistently exceeded client expectations through exceptional attention to detail and dedication to excellence in service delivery.
  • Maintained organized records, enabling easy access to important information when needed.
  • Responded to customer concerns and questions on daily basis.
  • Conducted monthly reconciliations for accounts, ensuring accuracy and compliance with financial regulations.


Team Leader

Espreon
03.2004 - 03.2007
  • Led cross-functional teams to streamline operational workflows and enhance productivity.
  • Mentored junior staff, fostering skill development and team cohesion.
  • Implemented process improvements that reduced turnaround times and increased efficiency.
  • Coordinated project timelines, ensuring alignment with organizational objectives and resource allocation.
  • Facilitated regular team meetings to track progress and address challenges proactively.
  • Analyzed performance metrics to identify areas for improvement and implement corrective actions.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Manager

Managed Settelemrnt Services
01.2003 - 03.2004
  • Developed and executed strategic initiatives to drive cost reductions and improve service delivery.
  • Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.

Managing Director

I & K Legals
01.1992 - 01.2003
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Diploma in Accounting -

Sydney Tafe
Sydney, NSW
01-1999

High School Diploma -

Kingsgrove High School
01-1997

Skills

  • Effective problem resolution
  • Team leadership
  • Operations management
  • Client support
  • Strategic decision-making
  • Team management
  • Effective goal development
  • Client engagement
  • Strong organizational skills
  • Strong work ethic

Award from The Hon. Chris Minns MP

Acknowledgement and recognition for my years of volunteering and fundraising at Connells Point Public School

TIES award

For demonstrating T,I,E & Leadership Qualities

Interests

  • Fundraising Events
  • Volunteer Work
  • Avid Reader
  • Martial Arts

Timeline

AG Operations Manager/Parcel Delivery Officer

Australia Post
11.2020 - Current

Settlement Coordinator/Reconciliation Specialist

ING Direct
03.2007 - 06.2015

Team Leader

Espreon
03.2004 - 03.2007

Manager

Managed Settelemrnt Services
01.2003 - 03.2004

Managing Director

I & K Legals
01.1992 - 01.2003

Diploma in Accounting -

Sydney Tafe

High School Diploma -

Kingsgrove High School

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Lorraine Haeusler