Lorraine Thomson
St Clair,NSW
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 20 years dealing with patients.
Overview
6
6
years of professional experience
Work History
Senior Medical Receptionist
Bringelly Family Medical Practice
03.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Helped patients complete necessary medical forms and documentation.
- Collaborated closely with billing department to resolve discrepancies, contributing to improved financial accuracy.
- Processed medical insurance claims and payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Completed patient referrals to other medical specialists.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered phone calls and messages for 3-physician medical facility, scheduling appointments, and handling patient inquiries.
- Managed multi-line phone system and pleasantly greeted patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Senior Medical Receptionist
Blacktown Medical Centre
01.2018 - 01.2019
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Invoiced patients accurately in line with charging guidelines.
- Processed medical insurance claims and payments.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Helped patients complete necessary medical forms and documentationAnswered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Mt St Josephs Milperra
Sydney, NSWSkills
- Office Coordination
- Administrative Support
- Front Desk Operations
- Patient Billing
- Invoice Preparation
- Patient Scheduling
- Insurance Claims
- Reminder calls
- Customer Service
- Proficient in Best Practice Software
- Appointment management
- Clerical Support
- Office Administration
- Telephone Etiquette
- Patient Registration
- Paperwork coordination
- Medical Records Management
- Appointment Setting
Timeline
Senior Medical Receptionist
Bringelly Family Medical Practice
03.2019 - Current
Senior Medical Receptionist
Blacktown Medical Centre
01.2018 - 01.2019
High School Diploma -
Mt St Josephs Milperra
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