Lorraine Ulep Lacanlale
Narara,NSW
Summary
Compassionate Patient Support Assistant with a proven track record at Central Coast Local Health District, enhancing patient satisfaction through effective communication and teamwork. Skilled in vital signs monitoring and committed to promoting adherence to treatment plans, I excel in delivering high-quality care while fostering a supportive environment for patients and their families.
Healthcare professional with background in patient support, known for high standards and consistent delivery of results. Adept at managing patient records and assisting with day-to-day care. Focused on team collaboration and adaptable to changing needs, ensuring reliable and effective support. Known for strong communication and organizational skills, valued for compassionate and patient-cantered approach.
Experienced with patient support, ensuring compassionate care and assistance. Utilizes effective communication to manage patient records and support healthcare professionals efficiently. Knowledge of teamwork and adaptability to changing needs, contributing to smooth and effective healthcare environment.
Overview
27
27
years of professional experience
Work History
Patient Support Assistant
Central Coast Local Health District
12.2023 - Current
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Contributed to effective teamwork by collaborating with healthcare professionals to ensure optimal patient outcomes.
- Promoted patient adherence to prescribed treatment plans by providing education on medication administration and self-care techniques.
- Enhanced patient satisfaction by providing timely and compassionate support in daily tasks.
- Assisted nursing staff with patient care, improving overall efficiency and quality of service.
- Aided in discharge planning and ensured smooth transitions for patients returning home or transferring to other facilities for continued care.
- Maintained a clean and safe environment for patients by performing routine housekeeping tasks.
- Delivered exceptional customer service while addressing patients'' needs efficiently at the front desk or over the phone.
- Expedited the admission process by gathering necessary information from patients upon arrival, reducing wait times.
- Increased patient comfort by addressing concerns proactively and making appropriate accommodations as needed.
Assistant in Nursing
Aurrum Pty. (now Estia )
03.2020 - 07.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Kitchen Hand /Kitchen Assistant/Housekeeping and Laundry Attendant
Chamberlain Gardens Aged Care (now Infinite)
03.2020 - 07.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Learned other teammates' work tasks to train as backup.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
Room Service Attendant
Crown Plaza Terrigal
09.2019 - 03.2020
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
- Provided excellent customer service through friendly interactions and attentive response to guests'' needs.
Assistant in Nursing
Private Employer
06.2015 - 08.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Personal Attendant
Private Employers
02.2007 - 07.2012
- Served as an advocate for the rights of individuals with disabilities or special needs within their communities when necessary.
- Prepared meals in alignment with dietary restrictions and patient wellness measures.
- Managed medications for clients, ensuring timely administration and adherence to prescribed schedules.
- Maintained a clean and organized living environment for clients, performing light housekeeping duties as required.
- Created clean and organized patient environment to cultivate wellness.
- Fostered independence for clients, supporting their self-care routines and encouraging autonomy whenever possible.
- Implemented safety measures to prevent accidents or injuries during daily activities both inside the home environment and while out on excursions.
- Documented client progress through detailed record-keeping practices that allowed for effective communication among caregivers and family members.
- Promoted client well-being by engaging them in stimulating conversations and recreational activities tailored to their interests.
- Assisted in the development of community inclusion plans to help clients become more engaged in social activities within their local communities.
Marketing Assistant
Francas Enterprises
05.1998 - 08.2001
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
Education
Bachelor of Science - Nursing
University of Newcastle
Gosford, NSW10-2027
No Degree - Certificate III in Pathology Collection
TAFE ULTIMO
Sydney, NSW12-2023
No Degree - Certificate III in Assistant in Nursing Acute Care
TAFE WYONG
Wyong, NSW12-2024
No Degree - Certificate III Individual Support (Ageing )
HPI Training Group
Sydney, NSW08-2021
No Degree - National Certificate II Caregiving
OLM Institute Of Technology
Philippines 05-2015
Bachelor of Science - Marketing Management
Adamson University
Philippines 04-1999
Skills
- Patient confidentiality
- Medical terminology
- First aid proficiency
- Assisting with mobility
- Healthcare systems
- Personal care assistance
- Cultural history
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Basic life support
- Reliability
- Vital signs monitoring
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
Languages
Chinese
Limited Working
English
Native or Bilingual
Timeline
Patient Support Assistant
Central Coast Local Health District
12.2023 - Current
Assistant in Nursing
Aurrum Pty. (now Estia )
03.2020 - 07.2021
Kitchen Hand /Kitchen Assistant/Housekeeping and Laundry Attendant
Chamberlain Gardens Aged Care (now Infinite)
03.2020 - 07.2021
Room Service Attendant
Crown Plaza Terrigal
09.2019 - 03.2020
Assistant in Nursing
Private Employer
06.2015 - 08.2018
Personal Attendant
Private Employers
02.2007 - 07.2012
Marketing Assistant
Francas Enterprises
05.1998 - 08.2001
Bachelor of Science - Nursing
University of Newcastle
No Degree - Certificate III in Pathology Collection
TAFE ULTIMO
No Degree - Certificate III in Assistant in Nursing Acute Care
TAFE WYONG
No Degree - Certificate III Individual Support (Ageing )
HPI Training Group
No Degree - National Certificate II Caregiving
OLM Institute Of Technology
Bachelor of Science - Marketing Management
Adamson University
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