Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lotte Niens

Lotte Niens

Upper Ferntree Gully, Melbourne,VIC

Summary

As a seasoned communications expert and modern work strategist, I've led transformative digital workplace initiatives at Enablo for over three years. With a focus on enhancing employee experiences and driving brand prominence, I've directed specialized consultants in areas such as employee communication, digital transformation, and immersive technologies. My diverse background in learning, communications, and digital transformation, coupled with a persistent growth-oriented leadership style, equips me to excel in a continued leadership role. My strategic planning, advanced problem-solving, and collaborative communication skills are informed by solid business principles and adept project management.

Overview

10
10
years of professional experience

Work History

Head of Professional Services

Enablo
03.2023 - Current
  • Led and managed a dynamic team of professionals, ensuring on-time delivery of 50+ projects, exceeding client expectations by achieving a 95% client satisfaction rate
  • Demonstrated exceptional leadership and management skills by effectively guiding a team of professionals to deliver successful project outcomes.
  • Cultivated robust client relationships through strong communication and interpersonal abilities, ensuring a clear understanding of client needs and preferences.
  • Applied extensive project management experience to define project scope, formulate detailed project plans, and manage project resources and budgets.
  • Leveraged comprehensive industry knowledge to implement best practices and innovative technology solutions, optimising workflows and operational efficiency.
  • Showcased superior problem-solving and analytical skills to identify challenges and implement effective solutions that contributed to project success.
  • Exhibited collaborative approach, partnering seamlessly with cross-functional teams and stakeholders to achieve aligned project goals.
  • Demonstrated solid financial acumen by analysing financial data, formulating accurate forecasts, and skilfully managing project budgets.
  • Evidenced dedication to exceeding client expectations and delivering high-quality services, enhancing customer satisfaction and fostering long-term relationships.

Experience Director

Enablo
02.2020 - 03.2023
  • Executed strategic planning and proficient project management, orchestrating seamless project lifecycles to meet and exceed client objectives.
  • Drove business growth and sales initiatives, fostering new client relationships and expanding Enablo's market presence.
  • Applied keen financial analysis and budgeting skills to optimise resource allocation and project profitability.
  • Championed problem-solving and decision-making, resolving complexities and enhancing project progress.
  • Leveraged strong analytical and critical thinking abilities to decipher data insights and inform strategic actions.
  • Thrived under pressure, consistently delivering results within tight deadlines while maintaining quality standards.
  • Delivered compelling presentations and skilfully negotiated terms, fostering productive client interactions and driving successful project outcomes.
  • Developed schedules for production, editing, and duplication for timely delivery

Digital Corporate Communications Lead

NBN
03.2016 - 02.2020
  • Exhibited excellent communication skills, effectively conveying ideas and facilitating productive cross-functional collaboration at nbn.
  • Applied strong project management and analytics skills, overseeing complex projects and utilising data insights to drive informed decisions.
  • Led the development and execution of strategic communication strategies, including the Workplace launch campaign, which led to a significant increase in employee engagement scores and alignment with organisational goals at nbn.
  • Demonstrated proficiency in a range of digital communication tools, enhancing communication efficiency and effectiveness.
  • Utilised knowledge of best practices in internal communications, employee engagement, and change management to drive positive outcomes.
  • Showcased adept problem-solving and creative thinking abilities, flexibly adapting to evolving priorities and circumstances while maintaining high standards.
  • Successfully leveraged expertise to optimise communication strategies and advance nbn's goals.

National training manager

Scotch & Soda
01.2015 - 08.2015
  • Demonstrated excellent communication and collaboration skills, fostering effective cross-functional alignment.
  • Leveraged in-depth knowledge of the retail and wholesale industry to design and implement targeted training programs.
  • Applied strong analytical skills to assess training needs and enhance employee performance.
  • Developed and executed comprehensive training initiatives for retail, wholesale, and Head Office teams.
  • Utilized training software and e-learning platforms to create interactive and engaging training modules.
  • Exercised strong organizational and project management skills to oversee training implementation.
  • Thrived in a fast-paced environment, showcasing flexibility and adaptability to changing priorities and business needs.

SSI Dive Instructor

Big Blue Diving
02.2014 - 12.2014
  • Demonstrating a deep understanding of scuba diving techniques and safety procedures, ensuring 100% compliance with industry standards.
  • Certified scuba instructor with a track record of successfully teaching over 200 beginner and advanced divers.
  • Exhibiting excellent communication and leadership skills, fostering effective instruction and group management.
  • Skilled in evaluating and addressing diving equipment concerns to ensure optimal safety and functionality.
  • Proficient in first aid and emergency response procedures for immediate action.
  • Showcasing the ability to remain calm and composed in high-pressure situations, ensuring the safety of 6-8 divers during challenging dives.

Communications Advisor

Scotch & Soda
02.2014 - 12.2014
  • Successfully designed and launched a comprehensive learning platform for all retail users across Scotch & Soda, featuring 3 dedicated learning pathways and matching certifications, resulting in increased frontline knowledge and expertise
  • Collaborating seamlessly with cross-functional teams, overseeing the learning project from initiation to completion.
  • Leveraging expertise in instructional design methodologies to enhance learning experiences.
  • Exhibiting a keen understanding of online learning platforms, and optimizing training delivery.
  • Expertly analyzing and synthesizing intricate information, presenting it in an easily comprehensible format.

Education

Bachelor of Arts - Fashion Design & Styling

Artemis
Amsterdam
06.2012

Bachelor of Science - Media & Culture

University of Amsterdam (UVA)
Amsterdam
06.2012

Skills

  • Professional Services
  • Strategic Partnerships
  • Immersive technology
  • Digital Transformation
  • Leadership
  • Project Management
  • Public Speaking
  • Workshop Facilitation
  • Sales
  • Stakeholder Relationships
  • Consulting
  • Communication Strategy

Timeline

Head of Professional Services

Enablo
03.2023 - Current

Experience Director

Enablo
02.2020 - 03.2023

Digital Corporate Communications Lead

NBN
03.2016 - 02.2020

National training manager

Scotch & Soda
01.2015 - 08.2015

SSI Dive Instructor

Big Blue Diving
02.2014 - 12.2014

Communications Advisor

Scotch & Soda
02.2014 - 12.2014

Bachelor of Arts - Fashion Design & Styling

Artemis

Bachelor of Science - Media & Culture

University of Amsterdam (UVA)

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Lotte Niens