Lottie Cragg
Grantham,Lincolnshire
Summary
Friendly and motivated individual with a strong background in allergen standards, table clearing, food running and order taking. Demonstrates a consistently positive, hard working attitude and exceptional customer service skills. Committed to maintaining high standards of service and efficiency in fast-paced environments.
Overview
3
3
years of professional experience
Work history
Front of house team member/waitress
Mitchells & Butlers
Grantham, Lincolnshire
07.2022 - 03.2025
- Checked guest satisfaction regularly, addressing any issues promptly.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Enhanced guest experience with a friendly and helpful attitude.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Maintained high standards of customer service during peak times.
- Recommended menu items to guests, enhancing their dining experience.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Assisted guests with queries or requests for optimal guest experience.
- Managed cash transactions accurately, ensuring accurate financial records.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Polished glasses and cutlery to pristine standards.
- Stayed up to date on menu changes to accurately answer customer queries.
- Checked customer IDs to confirm age before selling age-restricted products.
Education
A-Levels - Mathematics
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2022 - 06/2024
A-Levels - Physics
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2022 - 06/2024
A-Levels - Product Design
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2022 - 06/2024
GCSEs - Biology
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2020 - 06/2022
GCSEs - Chemistry
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2020 - 06/2022
GCSEs - Design And Technology
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2020 - 06/2022
GCSEs - English Language
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2020 - 06/2022
GCSEs - English Literature
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2020 - 06/2022
GCSEs - Geography
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2020 - 06/2022
GCSEs - Mathematics
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2020 - 06/2022
GCSEs - Physics
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2020 - 06/2022
GCSEs - Religious Studies
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2020 - 06/2022
GCSEs - Spanish
Kesteven and Grantham Girls School
Grantham, Lincolnshire 09/2020 - 06/2022
Skills
- Knowledge of allergen standards
- Communicative and articulate
- Table clearing
- Food running
- Order taking
- Positive attitude
- Restaurant software operation
- Payment Processing
Affiliations
- Travelling, Gym classes, Jigsaws, Reading, Music
References
Available from jaketoone06@outlook.com & grantham@millerandcarter.co.uk
Timeline
Front of house team member/waitress
Mitchells & Butlers
07.2022 - 03.2025
A-Levels - Mathematics
Kesteven and Grantham Girls School
09/2022 - 06/2024
A-Levels - Physics
Kesteven and Grantham Girls School
09/2022 - 06/2024
A-Levels - Product Design
Kesteven and Grantham Girls School
09/2022 - 06/2024
GCSEs - Biology
Kesteven and Grantham Girls School
09/2020 - 06/2022
GCSEs - Chemistry
Kesteven and Grantham Girls School
09/2020 - 06/2022
GCSEs - Design And Technology
Kesteven and Grantham Girls School
09/2020 - 06/2022
GCSEs - English Language
Kesteven and Grantham Girls School
09/2020 - 06/2022
GCSEs - English Literature
Kesteven and Grantham Girls School
09/2020 - 06/2022
GCSEs - Geography
Kesteven and Grantham Girls School
09/2020 - 06/2022
GCSEs - Mathematics
Kesteven and Grantham Girls School
09/2020 - 06/2022
GCSEs - Physics
Kesteven and Grantham Girls School
09/2020 - 06/2022
GCSEs - Religious Studies
Kesteven and Grantham Girls School
09/2020 - 06/2022
GCSEs - Spanish
Kesteven and Grantham Girls School
09/2020 - 06/2022
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