Lottie Rogers
Mooloolaba,QLD
Summary
Dynamic and results driven professional with track record of success in leadership, attention to detail and proactive mindset. Conscientious, hardworking and excels at multitasking in fast-paced environments. Skilled and experienced in handling customer and employee feedback, planning/scheduling and stocktake. Seeking a team leader/management role where I can leverage my skills to drive customer satisfaction, enhance operational efficiency, and foster a positive team culture.
Overview
4
4
years of professional experience
Work History
Leisure Receptionist/Receptionist Administrator
Handpicked Hotels
Bournemouth, UK
07.2022 - 10.2023
- Oversaw the day to day running of leisure facilities, gym and Spa treatments
- Maintained office supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted in training of new hires, thrived in encouraging team motivation and increasing performance
- Responsible for driving sales and upselling of treatments
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Planned and scheduled appointments and rostering
- Contacted existing and future clients to promote our packages and confirm bookings prior to their arrival
- Cultivated strong professional relationships while collaborating with other team members and staff
- Exhibited and maintained high degree of professionalism, flexibility and accountability in all situations
Operations Manager
Autorefresh Car Body Repairs
Bournemouth, UK
08.2021 - 07.2022
- Developed and implemented operational policies and procedures to ensure efficient business operations
- Booking and scheduling jobs for field staff/ handling rosters.
- Delivered excellent customer service whilst handling all feedback, with an enthusiastic, welcoming attitude
- First point of contact for managing customer queries and complaints
- Oversaw inventory management activities including ordering supplies as needed.
- Liaised with field staff regarding jobs and took appropriate action when challenges came up.
- Created a positive and well driven team
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Professional Cleaner
Self Employed
Southampton, UK
08.2019 - 01.2021
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Cultivated efficient time management skills when working under time constraints
- Delivered good organisational and leadership skills
- Self disciplined and Internally motivated, whilst having to manage my own clientele
Mcdonalds
Crew Member
, England
Education
City and Guilds Qualification -
City College Southampton
01.2020
Skills
- Scheduling
- File Management
- Problem Resolution
- Business operations understanding
- Supply Management
- Staff Development
References
References available on request.
Timeline
Leisure Receptionist/Receptionist Administrator
Handpicked Hotels
07.2022 - 10.2023
Operations Manager
Autorefresh Car Body Repairs
08.2021 - 07.2022
Professional Cleaner
Self Employed
08.2019 - 01.2021
Mcdonalds
Crew Member
City and Guilds Qualification -
City College Southampton
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