Summary
Overview
Work History
Education
Skills
Timeline
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Lottie Saul

Canberra,Belconnen

Summary

Dynamic hospitality professional with a proven track record of delivering exceptional guest experiences and fostering customer loyalty. Expertise in managing customer interactions and resolving issues effectively, ensuring satisfaction in high-pressure environments. Versatile in healthcare administration, skilled in handling patient interactions and efficiently managing front-office operations, including scheduling, record-keeping, and insurance verification. Recognized for strong communication skills, reliability as a team member, and a commitment to achieving results while adapting to evolving needs.

Overview

10
10
years of professional experience

Work History

Medical Receptionist

This is General Practice
02.2025 - Current
  • Managed patient scheduling and appointment confirmations to optimize clinic workflow.
  • Coordinated communication between patients and healthcare providers, enhancing patient experience.
  • Processed insurance claims accurately, ensuring timely reimbursement for services rendered.
  • Maintained electronic health records, ensuring compliance with privacy regulations and data integrity.

Server

Vincent
02.2024 - 03.2025
  • Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
  • Managed multiple tables efficiently, balancing orders and special requests under high-pressure environments.
  • Collaborated with kitchen staff to streamline food preparation and service processes, reducing wait times.
  • Trained new staff members on menu items, service protocols, and restaurant procedures for consistent performance.

Administration Assistant

NextSense
02.2023 - 03.2025
  • Responsible for the day-to-day administration of this cochlear implant service.
  • Managing patient booking.
  • Answering phone enquiries and assisting with cochlear issues.
  • NDIS management.
  • General administration duties

Manager

Revelations Puzzle Room
01.2022 - 06.2024
  • Supervision of staff and staff training
  • Staff rosters and payroll management
  • Customer service – including bookings and running the rooms
  • Social Media
  • Functions and Events - including preparation and serving of food and beverage

Cafe & Bakery Assistant

The Woodstock Collective
06.2019 - 01.2022
  • Daily bread and pastry production
  • Industrial baking equipment operation
  • Sanitisation and adherence to WHS
  • Table and customer order management and serving
  • Beverage production and serving

Team Member

KFC Pennant Hills
03.2021 - 01.2022
  • Customer service
  • Food preparation
  • Cash Handling

Referee

North West Sydney Referees Association
01.2016 - 01.2021
  • Referee

Education

Bachelor - Politics & International Relations, Bachelor Law

University of Canberra
Canberra, ACT
10-2027

Advanced Diploma - Screen & Media

Ultimo TAFE
Sydney, NSW
01.2021

Diploma - Screen & Media

TAFE
Ultimo, NSW
01.2021

Certificate IV - Screen & Media

TAFE
Ultimo, NSW
01.2020

Skills

  • Front desk and technical operations
  • Strong work ethic
  • Guest relations and engagement
  • Telephone etiquette
  • Cash handling
  • Food preparation
  • Cleaning and sanitizing
  • Team collaboration

Timeline

Medical Receptionist

This is General Practice
02.2025 - Current

Server

Vincent
02.2024 - 03.2025

Administration Assistant

NextSense
02.2023 - 03.2025

Manager

Revelations Puzzle Room
01.2022 - 06.2024

Team Member

KFC Pennant Hills
03.2021 - 01.2022

Cafe & Bakery Assistant

The Woodstock Collective
06.2019 - 01.2022

Referee

North West Sydney Referees Association
01.2016 - 01.2021

Bachelor - Politics & International Relations, Bachelor Law

University of Canberra

Advanced Diploma - Screen & Media

Ultimo TAFE

Diploma - Screen & Media

TAFE

Certificate IV - Screen & Media

TAFE

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Lottie Saul