Lottie Saul
Canberra,Belconnen
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional guest experiences and fostering customer loyalty. Expertise in managing customer interactions and resolving issues effectively, ensuring satisfaction in high-pressure environments. Versatile in healthcare administration, skilled in handling patient interactions and efficiently managing front-office operations, including scheduling, record-keeping, and insurance verification. Recognized for strong communication skills, reliability as a team member, and a commitment to achieving results while adapting to evolving needs.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
This is General Practice
02.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between patients and healthcare providers, enhancing patient experience.
- Processed insurance claims accurately, ensuring timely reimbursement for services rendered.
- Maintained electronic health records, ensuring compliance with privacy regulations and data integrity.
Server
Vincent
02.2024 - 03.2025
- Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed multiple tables efficiently, balancing orders and special requests under high-pressure environments.
- Collaborated with kitchen staff to streamline food preparation and service processes, reducing wait times.
- Trained new staff members on menu items, service protocols, and restaurant procedures for consistent performance.
Administration Assistant
NextSense
02.2023 - 03.2025
- Responsible for the day-to-day administration of this cochlear implant service.
- Managing patient booking.
- Answering phone enquiries and assisting with cochlear issues.
- NDIS management.
- General administration duties
Manager
Revelations Puzzle Room
01.2022 - 06.2024
- Supervision of staff and staff training
- Staff rosters and payroll management
- Customer service – including bookings and running the rooms
- Social Media
- Functions and Events - including preparation and serving of food and beverage
Cafe & Bakery Assistant
The Woodstock Collective
06.2019 - 01.2022
- Daily bread and pastry production
- Industrial baking equipment operation
- Sanitisation and adherence to WHS
- Table and customer order management and serving
- Beverage production and serving
Team Member
KFC Pennant Hills
03.2021 - 01.2022
- Customer service
- Food preparation
- Cash Handling
Referee
North West Sydney Referees Association
01.2016 - 01.2021
- Referee
Education
Bachelor - Politics & International Relations, Bachelor Law
University of Canberra
Canberra, ACT10-2027
Advanced Diploma - Screen & Media
Ultimo TAFE
Sydney, NSW01.2021
Diploma - Screen & Media
TAFE
Ultimo, NSW01.2021
Certificate IV - Screen & Media
TAFE
Ultimo, NSW01.2020
Skills
- Front desk and technical operations
- Strong work ethic
- Guest relations and engagement
- Telephone etiquette
- Cash handling
- Food preparation
- Cleaning and sanitizing
- Team collaboration
Timeline
Medical Receptionist
This is General Practice
02.2025 - Current
Server
Vincent
02.2024 - 03.2025
Administration Assistant
NextSense
02.2023 - 03.2025
Manager
Revelations Puzzle Room
01.2022 - 06.2024
Team Member
KFC Pennant Hills
03.2021 - 01.2022
Cafe & Bakery Assistant
The Woodstock Collective
06.2019 - 01.2022
Referee
North West Sydney Referees Association
01.2016 - 01.2021
Bachelor - Politics & International Relations, Bachelor Law
University of Canberra
Advanced Diploma - Screen & Media
Ultimo TAFE
Diploma - Screen & Media
TAFE
Certificate IV - Screen & Media
TAFE