Lou Burke

• Proactively manage the calendars of the Program Lead and Executive Director in the Reform Office, identifying scheduling conflicts and proposing solutions to optimise their time.
• Serve as a trusted advisor to the Senior Leadership Team (SLT), handling sensitive information with discretion.
• Provide secretariat support for weekly SLT meetings, including preparing agendas, taking minutes, and sending summary emails to the Reform Office.
• Manage high-volume communications, screening calls and emails to support executive correspondence.
• Build and maintain strong relationships with internal and external stakeholders to enhance collaboration and support the success of executives and the wider team of 36 officers.
• Resolve issues through active listening and escalate major problems to supervisor and executives.
• Maintain a high level of professionalism under pressure, managing multiple tasks and meeting tight deadlines.
• Ensure timely completion of tasks by tracking progress and following up on delegated items.
• Streamline communication and decision-making by maintaining an organised filing system and prioritising correspondence.
• Improve operational efficiency by implementing new administrative processes and tools.
• Coordinate team events to boost morale and engagement.

• Development and implementation of an internal travel process and high-level logistical coordination of officers delivering onsite support to Housing Service Centre's (HSC) across Queensland.
• Coordination of the division's mandatory training reporting and the analysis of IT systems access, property and maintenance data to ensure data is accurate for reporting and audit purposes.
• Managed three internal and external mailboxes, including the coordination and preparation of responses to internal and external stakeholders, customers, executive and ministerial requests.
• Provided administrative, business and project support to the Director, two Managers and team of 35 officers, including support in developing and reviewing learning and development content and a high level of onboarding and exiting staff members.
  

• Managed a high level of executive requests to ensure cabinet, parliamentary and other urgent and sensitive requests were actioned in a timely and efficient manner.
• Support the preparation of high-quality written material including business reports, practice guides and presentations.
• Development and implementation of a Microsoft Teams Channel and SharePoint creating a secure portal to coordinate web content updates, collate financial data, perform expenditure reconciliations across numerous cost centres and other ad hoc reporting.
• Provided administrative, business, and project support to the Director, Manager and team of 12 officers and HSC staff members across Queensland for multiple projects simultaneously, ensuring smooth operations across all initiatives.

• Executive diary management and logistical coordination of the quarterly Annual Audit Risk Committee meetings and other meetings attended by the department's Board of Management team and external members.
• Analysis of workplace record-keeping requirements, development, and implementation of the eDRMS system, including transfer of audit documents over a seven-year period.
• Implementation of an integrated internal Microsoft Teams Channel, SharePoint site and OneNote to improve efficiencies in a virtual team.
• High level of staff onboarding and exiting including IT system access and business support.

• Delivered seven successful face-to-face regional visits of the Council, including stakeholder events and meetings with community and not-for-profit organisations, senior public servants, political leaders, advocates, and survivors of domestic violence.
• Development and implementation of a range of continuous improvement systems and processes that resulted in improved collaboration across teams, improved quality of documents and briefings, and the successful tracking of key performance outputs.
• Contributed to a high standard of external communication resources through the research and design of artefacts including media reports, newsletters, bulletins, social media posts, stylised e-mails and website content management.
• Monitored budget, human resources and procurement procedures and expenses, resources and specified milestones, performed expenditure reconciliations and collated financial data for financial reports.
• Maintained accurate records of the Council for use in statutory reporting such as quarterly updates to the Queensland Register of Appointees and Annual Report.

• Assisted with the delivery of two key projects to support improved communication with vulnerable Queenslanders.
• Developed a series of factsheets on natural disasters in Queensland, their relative impacts, and consequences, and how communities can prepare and recover.
• Identified relevant materials to be translated/converted into more accessible formats for vulnerable people including translation into the most common non-English spoken languages in Queensland, conversion into culturally appropriate for Aboriginal and Torres Strait Islanders and into formats that are more accessible for people with an impairment.

• Provided executive diary management, project and business support to the Executive Director, Director and team of 10 Communication and Media officers.
• Event coordination for the Grant McLennan Memorial Fellowship Awards ceremony.
• Monitoring and management of social media programming across four channels.

Undertook a variety of administrative, executive and project support function roles in the Office of the Deputy Director-General (ODDG) Policy Division, Intergovernmental Relations and the Strategic Policy unit and the Grantham Floods Commission of Inquiry, DPC; ODDG, Arts Queensland; and the Executive Correspondence Unit, Department of Education and Training.