LOUISE LOVELL
Summary
Seeking a permanent role to leverage existing skills and knowledge for the benefit of an organization, with a focus on enhancing outcomes. Committed to ongoing learning and professional development to advance career trajectory. Passionate about contributing positively to a team environment and driving success through continuous improvement efforts. Dedicated to making a meaningful impact and achieving long-term growth within a dynamic work setting.
Overview
16
16
years of professional experience
Work History
Project Support Officer
Department of Parliamentary Services – NSW Parliament
07.2024 - Current
- Consolidate program and project data to support effective decision making
- Support accurate and regular project reports working in collaboration with Subject Matter Experts in the finance and in project branches.
- Work with a diverse range of internal stakeholders to ease information flow, identify and mitigate risks and manage lessons learnt.
- Maintain a standard set of principles, processes, and templates for managing projects to support teams.
- Development and implantation of a revised PID and Project Brief Template, tailored to project environments to support Project managers.
- Supporting the development and implementation of a Project Management Framework to ensure alignment with organisational strategic goals.
- Support the PMO manager to enable program delivery areas to meet the required standards of assurance.
- Support the Parliament’s project portfolio management system that utilises Smart-sheet. and support project teams in setting up and reviewing project reporting in Smart-sheet.
- Support the PMO manager to deliver ongoing project management capability training.
Mental Health Project Coordinator
South Western Sydney Primary Health Network (SWSPHN)
09.2022 - 07.2024
- Utilise project management skills to lead implementation, monitor and evaluation of the SWS Joint Regional Plan for Mental Health and Suicide Prevention Services Plan.
- Oversee seven implementation working groups and support them to overcome barriers and challenges.
- Regional Planning for Mental Health and Suicide Prevention Plan Steering Committee member.
- Reporting to SWSPHN and SWSLHD Leadership team on the progress of the Joint Regional plan and working groups.
- Development, Implementation and facilitation of the Joint Regional Planning network meeting to promote cross collaboration and service integration within South Western Sydney Mental Health sector.
- Reporting to the Department of Health and Aged Care on alignment of the Joint Regional Plan activities and the Commonwealth and NSW Government Bilateral Agreement.
- Support the development and implementation of SWSPHN project management framework.
- Procure suppliers for mental health services and initiatives.
- Overseeing commissioned supplier establishment of services inclusive of Liverpool Head to Health Service.
- Monitoring of service delivery against contract requirements and deliverables.
- Oversee commissioned supplier delivery of disaster recovery initiatives.
- Use data to monitor and review service activities, outcomes and identify trends.
- Stakeholder engagement - Build, develop and sustain positive partnerships.
- Support commissioned suppliers to implement activity work plans that are evidence based, measurable and achievable.
- Supervision of Health Services Management Students in collaboration with Western Sydney University.
Coordinator Specialty Services NSW & QLD
Wellways
11.2021 - 09.2022
- Company Overview: Carer Gateway Services (CGS)
- Ensure the carer support workers - Special Programs, Mental Health, Young Carer Specialist are facilitating referrals to consortia partners and core Carer Gateway programs.
- In collaboration with the National Manager, manage contact centre budgets and service volumes.
- Supporting the transformation consultant to implement change within the contact centre and Managing change within the Carer Gateway Services Program.
- Identifying potential setbacks and guiding colleagues to optimise outcomes.
- Continually improving internal and external stakeholder relationships.
- Support individual training and development plans for team members.
- Complaint and incident handling.
- Leading Contact Centre operations in a fast-paced environment that is challenging and changing continuously.
- Work collaboratively with the Contact Centre Coordinators as a united Leadership team.
- Ensure the Contact Centre delivers the required performance and is committed to delivering a great customer contact experience through a variety of channels including phone, email, video, face to face and paper-based correspondence.
- Lead and manage the Carer Support Planners – Special Programs, Carer Support Planners – Mental Health, Young Carer Support Specialist to ensure that the carer experience of intake, planning, assessment, and implementing supports is timely, friendly, professional manner and a consistently high-quality service.
- Design innovative and quality service offerings.
- Oversee and implement the DSS Carer Support Framework and use of the Carers StarTM tool to ensure carers participant in intake, assessment, planning, and prioritising for carer services.
- Develop community partnerships and support the engagement of diverse groups of Carers, including people from young carers, rural location, Aboriginal and Torres Strait Islander Communities, people who identify as Lesbian, Gay, Bisexual, Trans
- Intersex and Queer (LGBTIQA+), people from multicultural communities and young people.
- Review service delivery carer satisfaction surveys and feedback providing National Manager with recommendation for continual improvement.
- Recruiting employees in line with Wellways recruitment practice who are suitably qualified, meet character screening and compliance requirements, performance and professional development requirements are managed effectively.
- Monitoring and reviewing service quality and performance and reporting against objectives and providing regular and effective reports to National Manager.
- Managing employees with a lived experience of mental health, implementation of return to work and wellness plans.
- Carer Gateway Services (CGS)
Mental Health Carer Support Worker
Wellways
06.2021 - 11.2021
- Company Overview: Carer Gateway Services (CGS)
- Intake, Planning and Assessment services to Carers and their families.
- Conflict resolution.
- Establishing and implement agreed action plans, focusing on empowering to create changes and meaningful outcomes.
- Assist carers in navigating and accessing mental health services and other allied health services.
- Linking to appropriate funding streams, such as, NDIS and My Aged Care.
- Work collaboratively with complex mental health carers to ensure action plans focus on providing service solutions that maintain and strengthen carers health and wellbeing and their ability to sustain in their caring role.
- Risk assessments, including assessment of suicide and violence risk, develop action and safety plans to mitigate any risks and providing follow up support.
- Ensure appropriate Carer Gateway documentation is maintained in Wellways client management system as required to meet statutory requirements including statistical data for reporting purposes.
- Establishing and maintaining relationships with local service providers and community organisations.
- Touchpoint, Carelink, Microsoft Office, Word, Excel, Teams, Skype, Zoom and Carelink.
- Creating financial packages and managing spend.
- Carer Gateway Services (CGS)
Rehabilitation & Recovery Worker
Wellways
07.2020 - 06.2021
- Company Overview: Youth Community Support Service (YCLSS)
- Working with youth experiencing severe mental health issues, as well as their family, friends and the community.
- Intake, Planning and Assessment services to Youth, establishing and implement agreed action plans, focusing on empowering to create changes and meaningful outcomes.
- Conduct Risk assessments, including assessment of suicide risk and violence risk, develop action and safety plans to mitigate any risks, providing follow up support.
- Training new staff members on how to complete all relevant data sheets and reporting requirements.
- Successfully Case managing up to 9 participants in the community in partnership with SWS Local health district.
- Microsoft Office, Word, Excel, Teams, Skype, Zoom and Carelink.
- Attendance at the Local Mental Health district HASI Meeting to accept new referrals.
- Networking with relevant services, clinicians and organisations including the SWS suicide prevention group at Lifeline.
- Facilitation of care plan meetings with relevant services including schools, supported housing services, Campbelltown community corrections office and SWS Mental Health (ICAMHS, MATT, Youth Metal Health).
- 6 monthly data sheet completed for management.
- Assist participants with housing outcomes including maintaining home environment and rectifying any property maintenance needs.
- Facilitation of groups including, wellbeing/safety planning, daily living skills, emotional regulation, Drivers Knowledge test study group, sexual education and many more.
- Interview panel experience as a carer representative for carer Gateway.
- Support Participants to identify and reach individual goals.
- Boundary setting with participants for overall safety and wellbeing.
- Develop individually tailored recovery plans incorporating specific individual goals focusing on skill and knowledge development, including physical health, wellbeing and housing outcomes.
- Liaising with Wellways Client Directive Services to ensure a smooth transition for participants moving to NDIS supports.
- Purchase card holder, coding using My Expense IT system and App.
- Support Participants to identify goals.
- Boundary setting with participants for their safety and wellbeing.
- Support participants to develop individualised plans and work with them to build skills and confidence to achieve their goals.
- Supporting participants to create wellbeing plans and safety plans in partnership with mental health clinicians and peer workers.
- Identify participants personal strengths and develop strategies to manage their mental health and create positive changes.
- Youth Community Support Service (YCLSS)
Support Worker
Wellways
09.2019 - 07.2020
- Company Overview: Housing and Support Initiative Program (HASI)
- Goal Setting with Participants.
- Liaising with Wellways Client Directive Services to ensure a smooth transition for participants moving to NDIS supports.
- Microsoft Office, Word, Excel, powerpoint and Carelink.
- Purchase card holder, coding using My Expense IT system and App.
- Assist participants in developing and sustaining social connections and strengthening family relationships.
- Provide participants with support with living skills to improve quality of life at the agreed level of participation based on individual needs.
- Encourage and promote social inclusion, including increasing participant access to obtain meaningful employment and/or participate in education or training.
- Assist participants with housing outcomes including maintaining home environment and rectifying any property maintenance needs.
- Working cooperatively and collaboratively with team members as well as other support services to ensure participants are receiving the support and assistance required to achieve individual goals and plans.
- Housing and Support Initiative Program (HASI)
Customer service assistant 2IC
Jay Jay’s
04.2016 - 09.2019
- Customer service, interpersonal skills, conflict resolution, working with KPI’s.
- Stock transfers, data entry, store layout changes (physical labour), cleaning duties.
- Person in charge duties which include managing and delegating workload, merchandising, receiving, entering stock into the system accurately (attention to detail), lost prevention management, open and closing of store (key holder).
Deli Manager
IGA Bomaderry Plaza
09.2014 - 05.2015
- Cash handling, operating till, product knowledge and upselling techniques.
- Cleaning and organising stock on the back dock, warehouse stock management, merchandising, updating sale and promotion tickets on shelving.
- Managing Deli stock and quality assurance, accepting deliveries, deli purchasing, time management, managing a team of 5, rosters, budget control and management, food preparation, cooking and quality assurance checks, conflict resolution.
- Fruit and vegetable stock rotation, refill, quality assurance and food preparation.
- Resigned due to moving from Nowra to Sydney.
Administration Officer
Dickinson Property Group Pty Limited
08.2011 - 11.2011
- General office administration and organisation.
- Duties included filing, answering phones, organisation of office, stationary orders, mail, managing incoming emails etc.
- Coordinating contractors for renovations to new building.
- Made redundant due to company restructure.
Purchasing Officer
Beak & Johnston Pty Limited
11.2009 - 08.2011
- Company Overview: Beak and Johnston Pty Ltd is a company leader in the supply of meats, ribs, soups and sauces.
- Receptionist for 3months then promoted into a purchasing assistant position.
- Interpersonal skills, conflict resolution, administrative support, data entry.
- Managing - stock, buying ingredients & materials for production, DIFOT (Delivered in full & on time, reducing deliveries & workload for the warehouse, financial variances, liaising with suppliers & supply issues, working with KPI’s.
- Beak and Johnston Pty Ltd is a company leader in the supply of meats, ribs, soups and sauces.
General Administration & Accounts
The Rogers Group
03.2009 - 11.2009
- Company Overview: Chartered Accountants.
- Mornings - General Administration & Accounts 8.30am to 12noon - Filing, organisation of office, stationary orders, client data base updates using MYOB accounts office.
- Banklink – Coding (accounts), MYOB – Data entry & bank reconciliations.
- Afternoon – Reception 1pm to 5.30pm – Answering Busy switchboard, booking of board room and appointments, general reception duties, customer service, mail, client letters & invoices.
- Chartered Accountants.
Education
Certificate IV -
Community Services
Certificate III -
Financial Services
Skills
- Leadership Skills
- Interpersonal skills
- Outcome focused
- Evaluation
- Project management
- Personality
- Dedicated
- Empathetic
Personal Information
Date of Birth: 06/26/87
Timeline
Project Support Officer
Department of Parliamentary Services – NSW Parliament
07.2024 - Current
Mental Health Project Coordinator
South Western Sydney Primary Health Network (SWSPHN)
09.2022 - 07.2024
Coordinator Specialty Services NSW & QLD
Wellways
11.2021 - 09.2022
Mental Health Carer Support Worker
Wellways
06.2021 - 11.2021
Rehabilitation & Recovery Worker
Wellways
07.2020 - 06.2021
Support Worker
Wellways
09.2019 - 07.2020
Customer service assistant 2IC
Jay Jay’s
04.2016 - 09.2019
Deli Manager
IGA Bomaderry Plaza
09.2014 - 05.2015
Administration Officer
Dickinson Property Group Pty Limited
08.2011 - 11.2011
Purchasing Officer
Beak & Johnston Pty Limited
11.2009 - 08.2011
General Administration & Accounts
The Rogers Group
03.2009 - 11.2009
Certificate IV -
Community Services
Certificate III -
Financial Services
Similar Profiles
John MoremonJohn Moremon
Senior Researcher (Defence and Security) at Research Branch, Parliamentary Library, Department of Parliamentary Services, Canberra, AustraliaSenior Researcher (Defence and Security) at Research Branch, Parliamentary Library, Department of Parliamentary Services, Canberra, Australia
Zoe GuoZoe Guo
Financial Accountant - Asset Management at Department of Parliamentary ServicesFinancial Accountant - Asset Management at Department of Parliamentary Services
Zachary WilliamsZachary Williams
Parliamentary Security Officer at Department of Parliamentary ServicesParliamentary Security Officer at Department of Parliamentary Services
Chisom AnoruoChisom Anoruo
Project support officer at Articulate Concepts LtdProject support officer at Articulate Concepts Ltd
Mary KawalizaMary Kawaliza
Project Support Officer at BLW LeicesterProject Support Officer at BLW Leicester